Role Description Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You will: - Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. - Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. - Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. - Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. - Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. - Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. - Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. - Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. - Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. Qualifications - Bachelor's degree, or Bachelor of Arts degree - Knowledge of Microsoft Office products and applications, including Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc. - Experience in oral and written communication - 0-10+ years’ experience in human resources, contact center or customer service - 1+ years of human resources experience - 1+ years of customer service experience - 1+ years of Microsoft Office products and applications experience - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network - Experience in human resources - Bachelor's degree, or Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with end-to-end project management Requirements - Excellent multitasking abilities - Strong verbal and written communication skills - Ability to thrive in a fast-paced contact center environment Benefits - Inclusive culture that empowers Amazonians to deliver the best results for customers

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs), including Sabre. Training may be provided • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Role Description We are seeking an experienced Senior Acoustics Consultant to join our remote team. In this role, you will provide expert guidance on acoustics, noise control, sound insulation, vibration analysis, and environmental noise projects across commercial, residential, industrial, transportation, and infrastructure developments. You will lead technical assessments, collaborate with multidisciplinary teams, and deliver innovative solutions that meet client objectives and regulatory requirements. - Lead acoustical and vibration assessments for a variety of projects - Conduct noise modeling, sound transmission analysis, and environmental impact studies - Develop recommendations for noise mitigation and acoustic design improvements - Prepare technical reports, specifications, and client presentations - Review architectural, mechanical, and structural designs for acoustical performance - Coordinate with architects, engineers, planners, and regulatory agencies - Ensure compliance with local, state, and federal noise regulations and standards - Mentor junior consultants and provide technical leadership - Support business development, proposal preparation, and client relationship management Qualifications - Bachelor's or Master's degree in Acoustical Engineering, Mechanical Engineering, Physics, Environmental Engineering, or a related field - 3+ years of professional experience in acoustics consulting - Experience with acoustical modeling software such as CadnaA, SoundPLAN, INSUL, Odeon, or EASE - Strong knowledge of environmental noise, building acoustics, room acoustics, and vibration analysis - Excellent technical writing, presentation, and client-facing skills - Ability to manage multiple projects independently in a remote environment - Professional certifications or Institute of Noise Control Engineering (INCE) membership preferred Benefits - Competitive compensation package - Fully remote work environment - Flexible work schedule - Health, dental, and vision insurance - Paid time off and company holidays - 401(k) retirement plan with company contribution - Professional development and continuing education support - Industry certification reimbursement - Career advancement opportunities - Collaborative and supportive team culture

Role Description This role sits within Allstate Cyber Operations & Platforms as part of a set of Digital Product Teams responsible for building and operating a cohesive, scalable Security Operations platform ecosystem. This ecosystem spans: - Agentic Cyber Platforms (ACP): Operationalizing AI as a core cyber capability through shared platforms, orchestration patterns, and governance-by-design. - Security Data & Observability (SD&O): Engineering and managing the Security Operations Data Plane, enabling high-fidelity telemetry, analytics, and AI-ready data. - Tooling & Platform (T&P): Ensuring security tooling is integrated, governed, and aligned as part of a unified platform rather than disconnected solutions. The Platform Consultant defines and drives architecture patterns, integration standards, and ecosystem strategy across AI platforms, security data, and tooling. This role ensures the environment evolves as a coherent, reusable, and governed platform ecosystem, enabling safe, scalable adoption through well-defined “paved roads.” You will translate operational intent into enterprise-scale platform design, ensuring interoperability between AI systems, data platforms, and tooling while minimizing fragmentation and maximizing reuse. Qualifications - A minimum of 5 years software engineering experience in at least 3 programming paradigms to include: - Object-oriented (Java & JavaScript required and at least one other language) - Procedural / systems (e.g. Go, Rust, C) - Functional (e.g. F#, Elixir, Clojure, Haskell) - Experience using modern development tools (e.g., IntelliJ or VS Code, Git/GitHub, Spring Boot) and designing robust RESTful APIs. - A minimum of 3 years hands-on expertise in architecting and delivering large scale distributed systems, such as cloud native microservices on Docker/Kubernetes, deployed on modern cloud platforms (AWS, Azure, or equivalent), ensuring scalability, high availability, and performance. - Demonstrated success as a high impact technical advisor to multiple engineering teams, with proven ability to influence architecture direction and mentor engineers in best practices with proven leadership responsibilities. - Expert level knowledge of Agile/XP and DevOps methodologies, including paired programming, test driven development (TDD), and CI/CD automation, with a track record of using these practices to accelerate delivery and improve quality. Requirements - Experience with agentic AI platforms, governance, and safe-action design. - Familiarity with security operations ecosystems and analyst workflows. - Experience with: - Telemetry and observability systems. - Data lineage, metadata, and data quality frameworks. - Canonical data models and analytics-ready datasets. - Background in tooling integration and platform standardization (golden paths/paved roads). - Experience aligning AI, data, and tooling strategies into a unified platform vision. Benefits - Compensation offered for this role is $134,000.00 - $209,750.00 annually and is based on experience and qualifications. - Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. - Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. Supervisory Responsibilities This job does not have supervisory duties.