• Assist in the planning, execution, and closing of projects. • Support the project team in adhering to project timelines and milestones. • Help facilitate Agile ceremonies (e.g., daily stand-ups, sprint planning) as needed. • Collaborate with team members to prepare project roadmaps. • Assist in documenting project requirements, processes, and status reports. • Communicate with stakeholders to provide updates and resolve blockers. • Work with various teams to ensure accurate information sharing on related projects. • Maintain project-related information on platforms like Confluence or similar tools.

Role Description Sie entwickeln gemeinsam mit der Leitung das Konzept eines neuen Jugendprogramms im Bereich der politischen Bildung. - Im Einklang mit den langfristigen Zielen von House of Grace bringen Sie Ihr Fachwissen ein, um das Konzept umzusetzen und weiterzuentwickeln. - Sie fördern die Zusammenarbeit mit verschiedenen gesellschaftlichen Akteuren durch Treffen und Dialogveranstaltungen. - Durch professionelle Netzwerkarbeit bauen Sie Beziehungen zu nationalen und internationalen Partnern und Geberorganisationen auf und unterstützen so die Reichweite und Wirkung von House of Grace. - Sie entwickeln ein Bewertungssystem zur genauen Messung von Effektivität und Wirkung des neuen Jugendprogramms. - Sie sind verantwortlich für die ordnungsgemäße Verausgabung und Verwaltung der Finanzmittel vor Ort entsprechend der Geberrichtlinien und der Vorgaben von AGIAMONDO. Dabei arbeiten Sie partnerschaftlich mit den Kolleg*innen der Partnerorganisation zusammen. Qualifications - Sie haben einen Masterabschluss in Friedens- und Konfliktstudien, Sozialwissenschaften, Bildung oder einem verwandten Bereich, idealerweise mit Schwerpunkt auf Friedenserziehung. - Idealerweise besitzen Sie eine Projektmanagement-Zertifizierung (z. B. PMP oder PRINCE2). - Sie haben Erfahrung in der Programmentwicklung, insbesondere in der Konzeption, Umsetzung und Evaluierung von Programmen mit nachhaltiger Wirkung. - Sie verfügen über ausgeprägte Fähigkeiten in der Einbindung und Moderation von Interessensgruppen. - Sie besitzen Kenntnisse in Konfliktlösung und Mediation, um Verhandlungen mit Interessengruppen zu unterstützen. - Sie sprechen sehr gut Englisch, Kenntnisse in Arabisch oder Hebräisch sind von Vorteil. Company Description AGIAMONDO e.V. ist der Personaldienst der deutschen Katholik*innen für Entwicklungszusammenarbeit. Im Zivilen Friedensdienst bieten wir Fachkräften die Chance zu einem sinnerfüllten Dienst in der Zusammenarbeit mit lokalen Entwicklungsakteuren. - Der Zivile Friedensdienst (ZFD) ist ein Programm für Gewaltprävention und Friedensförderung in Krisen- und Konfliktregionen weltweit. - In Israel/Palästina unterstützt der ZFD seit vielen Jahren zivilgesellschaftliche Organisationen dabei, gewaltfreie Konfliktlösungen zu entwickeln, Menschenrechte zu stärken und traumatisierte Gemeinschaften zu begleiten. - Die Arbeit im ZFD basiert auf Partnerschaft, Vertrauen und langfristigem Engagement. - Fachkräfte bringen ihre Expertise ein, lernen von lokalen Erfahrungen und tragen dazu bei, Strukturen für ein friedliches Zusammenleben zu stärken. House of Grace ist eine hoch geschätzte Einrichtung in Haifa mit einem seit langem etablierten Netzwerk von Partnern unter den lokalen Kirchen und lokalen offiziellen Strukturen sowie gewachsenen interreligiösen Kontakten. - Mit diesem Projekt erschließt sich House of Grace ein neues Feld des Engagements. - Das neue Projekt richtet sich an Nachwuchskräfte mit hohem Potenzial und zielt darauf ab, das politische Leben in und um Haifa zu gestalten und zu beeinflussen. Aufgrund eingeschränkter Flexibilität bei kurzfristigen Standortwechseln ist diese Position nicht für Familien mit Kindern geeignet und richtet sich vorrangig an Alleinstehende oder Paare ohne Kinder. Contact Frau Jacqueline Kallmeyer AGIAMONDO e.V. Ripuarenstrasse 8 50679 Köln https://www.agiamondo.de/job-by-id?jobid=2325

Title: Voice of the Customer Program Manager Job Description: Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org - Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs – bringing wins back to Support and Sales to demonstrate program impact - Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act — from unresolved pain points and product gaps to process improvements and sales blockers - Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track - Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities - Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly - Strategically implement AI workflows to build scalable processes that generate and deliver insights faster - Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view We'd love to hear from you if you have: - Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like - A background in a customer-facing function (Support, Success, or Sales – Support preferred) - Demonstrated ownership mentality — a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited - Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly - Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences While not required, it’s an added plus if you also have: - Previous experience with Figma products At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $127,000—$269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location - Enabling closed captioning on video conferencing - Ensuring all written communication be compatible with screen readers - Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

• Lead delivery planning and execution across multiple concurrent software and AI-enabled product initiatives, including management of timelines, dependencies, risks, and operational readiness activities. • Coordinate cross-functional collaboration across Product Management, Engineering, Data, Security, Legal, Support, and business stakeholders to support successful delivery outcomes. • Establish and maintain delivery governance practices, operational cadences, reporting standards, and program communication processes across assigned initiatives. • Monitor program health indicators, delivery progress, operational risks, and release readiness activities; escalate issues and recommend mitigation strategies as appropriate. • Support implementation and continuous improvement of agile and product delivery practices appropriate to team maturity, operational complexity, and organizational objectives. • Partner with technical teams to translate architecture discussions, system dependencies, and implementation considerations into executable delivery plans and operational milestones. • Coordinate release readiness activities for AI-enabled products and capabilities, including deployment planning, operational support preparation, documentation alignment, and stakeholder communication. • Support operational adoption of AI-enabled development practices, tooling, and workflow improvements intended to improve delivery effectiveness and engineering efficiency. • Contribute to the refinement and execution of operational processes supporting AI lifecycle management, governance checkpoints, and production readiness activities. • Collaborate with engineering and data teams to support operational visibility into AI-related delivery metrics, technical dependencies, usage trends, and implementation risks. • Identify process inefficiencies, workflow gaps, and cross-functional coordination challenges; recommend and implement operational improvements to enhance delivery effectiveness. • Provide technical leadership, delivery guidance, mentoring, and knowledge sharing across teams and stakeholders within assigned areas of responsibility.