Title: Senior Director, Creative Location: San Francisco Job Description: At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. We’re looking for a Senior Director, Creative to lead and scale our design function as a conceptual, strategic, and operational pillar of the Creative and Brand organization. This role is responsible not only for visual excellence, but for building, developing, and maintaining a high-performing design team grounded in strong conceptual thinking. Success in this role depends on the ability to set a clear creative bar, move decisively when standards aren’t met, and actively mentor emerging leaders so responsibility and ownership can be pushed downward—freeing this role to operate up, out, and across the organization. The Senior Director, Creative partners closely with strategy, brand, and creative leadership to ensure our visual systems are insight-led, scalable, and emotionally resonant. WHAT YOU’LL DO Leadership, Team Building & Talent Development - Lead and scale a high-performing, conceptually strong design team spanning brand, motion, and multi-disciplinary creative - Build teams intentionally—prioritizing conceptual thinking, taste, and strategic fluency, not just executional skill - Establish and uphold a clear, non-negotiable quality bar for design, craft, and thinking - Act decisively when performance does not meet expectations—making changes quickly, thoughtfully, and in service of the team’s long-term health - Mentor and develop junior leaders so they are prepared to take on delegated ownership, responsibilities, and team leadership - Push leadership downward, enabling designers and emerging leads to operate with confidence and autonomy - Create clear growth paths, expectations, and feedback mechanisms for all levels of the team Systems, Process & Operational Scale - Design and implement repeatable design systems, workflows, and processes that allow the team to deliver consistently high-quality work at scale - Identify inefficiencies in briefing, reviews, production, and delivery—and proactively solve for them - Partner with Creative Ops and Marketing Ops to ensure design processes scale with organizational growth - Build templates, frameworks, and visual systems that reduce friction and increase speed without compromising quality - Balance craft excellence with operational rigor, making “great work, done efficiently” the standard Strategic & Conceptual Leadership - Partner deeply with the strategy function within the Creative and Brand team to ensure design is rooted in clear strategic intent - Translate insights, positioning, and brand frameworks into compelling, scalable visual systems - Pressure-test strategy through a design lens—helping refine ideas into clear, emotionally resonant expressions - Ensure design work ladders back to brand and business objectives, not just aesthetic goals - Champion conceptual thinking across the design team, ensuring ideas drive visuals—not the other way around Strategy Partnership & Integration - Act as a creative counterpart to strategy leadership, collaborating early to shape creative direction and success criteria - Ensure the design team operates from shared strategic frameworks, not isolated project briefs - Help codify the strategy into clear visual guidance that enables faster, more confident execution - Establish strong working rhythms with strategy partners through working sessions, reviews, and planning checkpoints - Proactively surface and resolve misalignment between strategy and execution Cross-Functional & Executive Leadership - Operate upward by partnering with senior leadership and executives to align design strategy with business priorities - Operate across marketing by building trusted relationships with Brand, Product Marketing, Demand, Events, Content, and Comms teams - Serve as the final decision-maker on visual direction for the brand - Anticipate cross-functional needs and creative risks before they arise—and build processes to address them - Represent the design function as a strategic partner, not just a service function Creative Oversight & Craft - Own and evolve the visual identity and design systems for the brand across all touchpoints - Provide creative direction across: - Brand and campaign design - Website and digital experiences - Event and experiential marketing - Paid media, OOH, and motion - Internal-facing brand materials and presentations - Partner closely with motion designers to integrate movement into the brand system - Oversee freelancers, vendors, and production partners to ensure consistency and quality - Step into hands-on design selectively when strategic or conceptual leadership is required WHO YOU ARE - 15+ years of professional design experience, with senior leadership responsibility - 5+ years of people management experience, including building and evolving teams - Proven ability to build conceptually strong, high-performing creative teams - Strong strategic thinker who connects design decisions to brand and business outcomes - Comfortable making difficult people decisions in the service of quality and scale - Experienced in both agency and client-side environments - Deep expertise across design tools and systems (Adobe Creative Suite, Figma, motion fundamentals) - Confident partnering with developers, strategists, and senior stakeholders​​​​​​​ WHAT SUCCESS LOOKS LIKE - The design team consistently delivers conceptually strong, visually compelling work at scale - Clear systems exist for how design work is conceived, executed, reviewed, and delivered - Junior leaders are growing into meaningful ownership roles, reducing dependency on senior leadership - Performance issues are addressed quickly and constructively - Strategy and design are tightly integrated, with fewer downstream misalignments - Cross-functional partners view design as a strategic thought partner, not just an execution arm - The brand feels cohesive, intentional, and emotionally resonant across every touchpoint - You are not waiting for guidance/direction, but proactively bringing solutions based on your deep knowledge of the business and partners For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $144,000 and $215,000/year, with an expected On Target Earnings (OTE) between $172,000 and $256,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching  - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.  The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

• Policy Analysis & Development Evaluate Legislation: Monitor and analyze state and federal statutes, rules, and funding opportunities impacting early childhood systems. • Draft Deliverables: Write comprehensive policy briefs, model legislation, testimony, regulatory comments, and evidence-based reports. • Formulate Frameworks: Design scalable policy options based on data and research that address workforce challenges, financing and governance structures, potential state and local initiatives and licensing regulations. • Strategic Advocacy & Coalition Leadership Build Alliances: Convene and facilitate statewide coalitions, ensuring representation from diverse communities and child care providers. • Support Decision-Makers: Act as the primary organizational liaison to state legislators, agency executives, and legislative committees. • Public Representation: Serve as the public spokesperson at state events, legislative hearings, media events, and policy forums. • Operational & Financial Management Fiscal Oversight: Analyze federal and state child care budgets and develop policy briefs that guide states in developing sustainable public investments in child care. • Team Leadership: Supervise policy analysts, researchers, and program consultants, promoting a culture of cross-sector collaboration. • Partnership Oversight: Oversee specific partnerships such as the National Child Development Associate Project, the Early Care and Business Advisory Council and other cross sector initiatives.

• The Director of Scaled Advising leads Bottom Line's national scaled, virtual advising programs, including Bluprint and Get Schooled advising. • Bluprint is Bottom Line's scalable, light-touch advising program that supports students through college using digital tools, targeted outreach, and on-demand human support. • Get Schooled advising provides free, digital-first college and career guidance through personalized texting, content, and on-demand human and AI-supported advising. • This role sets strategy, quality standards, and the operating model for advising at scale, ensuring students receive high-quality, relationship-driven support through tech-enabled channels. • The Director leads a high-performing Scaled Advising team and serves as a key program voice on digital advising tools, informing the CPO and the MD, Program Strategy & Fidelity on opportunities and requirements, coordinating user testing of new tools, and partnering with the Transformation team to ensure tools support strong advising practice and student experience. • As a key voice in Bottom Line's commitment to scaling with quality, the Director shapes how scaled, virtual advising evolves to serve more first-generation, low-income students each year. • This role reports to the Managing Director, Program Operations. • Set the strategy, quality standards, and operating model for Bottom Line's national scaled advising across Bluprint and Get Schooled. • Define expectations for advisor practice, communication cadence, student experience, and case management across all virtual channels. • Set student outcome targets and operating KPIs that guide team performance. • Lead the ongoing evolution of the scaled advising model, ensuring it scales without losing relational quality. • Drive efficiencies in workflows and case management across virtual services, reducing advisor burden and improving response time and student experience. • Monitor scaled communications performance, identify content and workflow gaps, and recommend improvements. • Lead the Scaled Advising sub-team, including direct reports. • Partner closely with the Director, Success & Career Program Operations to coordinate handoffs and shared accountability for student outcomes. • Use engagement data, outcome metrics, and advisor/student feedback to refine the scaled advising model. • Represent Bottom Line externally on scaled advising, at conferences, with funders, and peer organizations across the college access and success ecosystem.

• Lead total rewards strategy and oversee benefit, compensation, and recognition programs. • Provides leadership to managers and professional employees • Is accountable for the performance and results of multiple teams • Develops departmental plans, including business, operation and/or organizational priorities • Decision-making is guided by department objectives • Provides leadership to managers (M2, P4’s) and some individual contributors (P3, P4's), accountable for the performance and results of team and contributes to people management and area goals and priorities. • Willingness to serve as a local internal subsidiary director to represent the entity in country, with full support from corporate teams, in governance matters