• Accurately enter and maintain client, policy, and claims information within internal systems. • Manage inboxes and conduct email follow-ups with clients, insurers, and third parties. • Prepare and update policy documentation, schedules, and related records. • Assist with policy renewals, endorsements, and general insurance administration tasks. • Ensure all records and documentation are complete and up to date. • Monitor outstanding items and follow up to ensure timely completion. • Maintain high levels of accuracy and compliance with internal processes. • Support brokers and account managers with day-to-day administrative activities. • Organise and file documents electronically. • Liaise with clients and stakeholders in a professional manner. • Assist with reporting and other ad hoc administrative tasks as required. • Contribute to process improvements and maintain service standards.

• Assist student loan borrowers with account inquiries, repayment options, and application processes • Handle inbound and outbound calls in a fast-paced, high-volume contact center environment • Provide accurate, professional, and empathetic customer support • Ensure compliance with federal regulations, company policies, and data security standards • Meet key performance indicators and quality assurance standards

• ATENCIÓN A CLIENTES EN BASE A CONSULTAS, ORIENTACIÓN Y/O SIMILAR DE SU SERVICIO INALÁMBRICO • GARANTIZAR LA GESTIÓN EFICIENTE CON EL SERVICIO AL CLIENTE. • Elige tu horario: Lunes a Domingo con 1 día de descanso a la semana • Full Time 48 horas semanales • Semi Full 36 horas semanales

• Responsible for direct and timely communication between the Plan and Plan members, potential members, providers, employer groups, brokers, internal departments and external agencies. • Maintains high level of knowledge regarding Plan products, premiums, benefits and procedures. • Uses knowledge and judgment to select appropriate resources for assisting callers. • Provides information on all aspects of Plan products, premiums, benefits, policies and procedures. • Responsible for accurate problem-solving. Researches and resolves concerns. • Documents all calls in the IDX Customer Service Module immediately. • Verifies prescription drug eligibility, benefits, claims, and authorizations in PBM's MedAccess system. • Adds and updates member information in the MedAccess system. • Verifies enrollment, benefits premiums and other individual and group information in Salesforce.