• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale. • Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets. • Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems. • Develop and maintain provider capacity planning models to align clinical supply with projected patient demand. • Optimize provider staffing models, productivity, utilization, and workforce deployment strategies. • Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis. • Lead the teams and processes that connect patients, providers, diagnostics, and treatment. • Oversee care coordination operations and service delivery across the patient journey. • Establish and manage operational standards, and performance metrics. • Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale. • Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows. • Ensure seamless collaboration across clinical, operational, and support functions. • Own the conversion funnel from referral to treatment — and every drop-off point in between. • Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement. • Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams. • Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions. • Oversee operational performance related to home sleep testing and PAP therapy fulfillment. • Lead end-to-end logistics operations supporting diagnostic and treatment equipment. • Monitor and improve delivery, return, utilization, and cost-efficiency metrics. • Partner with vendors and supply chain partners to ensure operational reliability and scalability. • Ensure logistics performance supports clinical timelines and patient experience expectations. • Develop scalable processes to support growth while maintaining operational quality and cost discipline. • Serve as the bridge between clinical operations and company growth objectives. • Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts. • Develop operational models supporting new markets and service offerings. • Build and maintain reporting frameworks that provide visibility into performance across all operational functions. • The Clinical Operations Director will directly lead a growing team across multiple functions. • This is a player-coach leadership role requiring both strategic vision and operational engagement.

• Contributes to the development of clinical strategies aligned with regulatory and commercial goals. • Collaborates with R&D, Regulatory, and Marketing on clinical trial designs and endpoints. • Prepares and presents findings of assigned studies to internal and external stakeholders. • Leads and manages the execution of assigned clinical studies. • Oversees protocol development, site selection, budgeting, contracting, and CRO/vendor management for assigned studies. • Ensures adherence to timelines, budgets, and enrollment targets. • Manages resources and quality of clinical projects. • Ensures all clinical activities for assigned studies are compliant with FDA, ISO, and ICH-GCP regulations. • Prepares and reviews study documents including protocols, informed consent forms, monitoring plans, and clinical study reports. • Acts as a liaison with Director, Clinical Research to manage the Clinical Research Associates’ monitoring activities, reports and timelines. • Identifies study risks and proactively implements mitigation strategies. • Utilizes available hardware and software to support the effective conduct of the clinical project data review and capture.

• Accountable for the planning, coordination, and conduct of trial activities according to ICH-GCP • Assures the seamless conduct of trials within defined timelines in close coordination and communication with the Clinical Trial Leader (CTL) • Collaborate and interact with other core and extended trial team members • Ensure cooperation with external functions (i.e. Clinical Research Organizations, advisors, investigators) • Independently manage correspondence, complex reports, tracking tools and budget overviews • Oversight of all trial related wrap-up activities (i.e. data cleaning)

Title: Sr Director, Global Quality Operations Location: Greater Cleveland, OH or Deer Park, TX Department: Executive/Director/VP/Global Mgmt Job Description: Job Type: Full-Time, Hybrid (4 days on site, 1 day remote) Travel Requirments: ~50% Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you. How You’ll Make an Impact The Sr Director, Global Quality Operations is an enterprise leader accountable for global quality strategy, governance, and execution across Lubrizol’s worldwide manufacturing and supply network, with direct influence over quality management systems, quality assurance, manufacturing quality control, and commercial risk. The incumbet will strengthen employee engagement, safety, and inclusion by establishing clear expectations, standardized work, and consistent leadership practices. Drive continual improvement of quality management effectiveness, efficiency, and governance to protect customer and company reputation. Additionally, they will standardize and govern customer quality management and technical assistance processes to enhance customer experience and trust. In this role, you will be responsible for - Lead global quality strategy development and execution, aligning enterprise quality objectives with corporate strategy, risk management, and customer requirements. - Drive modernization and simplification of quality management systems, quality assurance, and quality control across Lubrizol’s global footprint. - Govern global quality budgets, and organization, improving productivity while managing compliance, operational risk, and cost control. - Drive quality initiatives and specification management to support product scaling and commercialization by collaborating with R&D, manufacturing, procurement and supply chain teams to consistently translate design intent and performance into reliable commercial production. - Champion data‑driven decision making in quality control, including inspection standardization, paperless laboratory initiatives, and decision science tools. - Develop global quality leadership talent while embedding a quality‑first culture across regions and functions. Required Qualifications that Enables Your Success - Bachelor of Science required; MS preferred in Quality, Regulatory Affairs, Pharmacy, Chemistry or Biology and experience leading Quality Operations at a manufacturing site operation for 5+ years (e.g. Quality Operations, QC Operations, Manufacturing) is required. - 15+ years’ experience in chemical, pharmaceutical or medical device industry with increasing levels of responsibility and leadership in quality assurance, compliance and quality control. Experience with Chemical/Regulated industries a must. - Experience in the development of innovative and action-oriented quality programs are critical. - Strong understanding of the functional areas of manufacturing, sourcing, materials management, quality assurance and control, and laboratory across manufacturing disciplines and segments. - Must have a demonstrable record of implementing and maintaining a total quality system; laying out a strategic plan and overseeing the tactical implementation, driving improved operational and quality metrics. - Ability to organize time for multiple tasks (major projects and daily functions) and deliver tasks on time. - Effective written/verbal communication skills, organizational skill and ability to deliver formal presentations to leadership/peers or customers. Benefits that Empower You - Competitive salary with performance-based bonus plans - 401(k) match + Age-Weighted Defined Contribution - Comprehensive medical, dental & vision coverage - Health Savings Account (HSA) - Paid holidays, vacation, and parental leave - Flexible work environment - Learning and development opportunities - Career and professional growth - Inclusive culture and vibrant community engagement Learn more at benefits.lubrizol.com! Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let’s build the future together.