Role Description - Manage on-demand and scheduled maintenance service requests for national clients. - Coordinate service providers, technicians, property managers, suppliers, and other stakeholders to ensure timely resolution of service issues. - Maintain detailed and accurate documentation, notes, and updates across multiple software platforms. - Manage a high-volume workload while maintaining service quality, responsiveness, and accuracy. - Effectively manage complex scopes of work, escalated service requests, and challenging maintenance situations. - Review labor, material, and subcontractor costs to ensure pricing accuracy and reasonableness. - Negotiate vendor pricing while maintaining strong vendor relationships. - Research material costs and procure parts when appropriate. - Balance client expectations with profitability objectives by maintaining appropriate margins. - Obtain multiple vendor quotes when required and evaluate pricing and scope to ensure the best value. - Provide proactive and professional communication to clients via email, phone, and customer portals. - Maintain accurate schedules, status updates, and service documentation. - Escalate service issues, delays, cost increases, and other concerns as appropriate. - Build and maintain strong client relationships through responsive and solution-oriented service. - Prepare professional proposals for project work and service requests that exceed routine maintenance scope. - Develop clear scopes of work using appropriate industry terminology. - Price projects appropriately to maintain profitability while remaining competitive. - Submit proposals requiring management approval prior to client presentation. - Manage approved projects through completion, ensuring all required documentation and deliverables are obtained. Requirements - Fully remote position requiring a dedicated home office workspace. - Reliable high-speed internet connection is required. Schedule - This is a full-time position, typically requiring 40 hours per week. - Typical work hours are Monday through Friday between 5:00 AM and 5:00 PM Pacific Time. - Occasional overtime, evening, weekend, and holiday work may be required based on business needs and client demands. Compensation - $26.00 to $38.00 per hour, depending on qualifications and experience. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and AD&D Insurance - Short-Term Disability Insurance - Long-Term Disability Insurance - Critical Illness Insurance - Accident Insurance - Hospital Indemnity Insurance - Employee Assistance Program (EAP) - Pet Insurance - 401(k) Plan with Employer Matching Contributions - Paid Vacation - Paid Sick Leave - Paid Personal Days - Paid Holidays - Fitness Reimbursement Program - Employee Recognition Programs - Bonus Opportunities - Tuition Reimbursement - Home Office Stipend - Paid Volunteer Time

**What You Get to Do: **The Client Analyst is a client-facing role working with our Sequoia Team Members, as well as Finance and HR professionals at some of the most exciting and disruptive technology companies in the world. You will partner with our consulting teams to provide actionable data and strategic insights to shape the future of these companies’ benefit programs. You need to be a well-organized, solutions-driven individual who thrives in keeping up with the demands of our largest and fastest growing clients. - Put together financial analyses including underwriting, renewal review, employee contribution modeling, market analysis and benchmarking - Prepare and speak to reporting packages and insights on demographic data and trends, including post-implementation changes - Provide insight on network differentials and disruption - Assist with the preparation of financial modeling and forecasting using actuarial tools - Design reports such as: claims reporting, client benchmarking, benefit cost analysis, enrollment overviews, plan comparisons and merger and acquisition analysis - Deliver accurate and reliable claim reporting and financial modeling used to drive client decisions - Increase efficiency within client teams by identifying ways to improve processes or create new ones - Develop client and carrier relationships - Review and maintain client data within Salesforce - Communicate and liaise effectively with client team members and clients regarding strategic project execution

Analyze billing for medical appropriateness, research coding standards, and prepare concise findings. Communicate results effectively and assist in clinical education to ensure compliance with regulations and improve billing practices.

• Manage and coordinate recall projects • Handle inbound and outbound calls related to recall inquiries • Maintain recall project documentation files and records • Monitor recall progress and ensure compliance with industry standards and regulations