Implementation Consultant

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 2008H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$74K - $118K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishCloudERP

Job Description

Implementation Consultant

Workiva

• Manage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffs. • Directly train end users or coordinate comprehensive training plans with customer teams. • Independently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targets. • Evaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issues. • Identify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teams. • Support joint delivery engagements by guiding partners on Workiva methodology and platform behavior. • Lead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubrics.

Job Requirements

  • Bachelor’s degree or equivalent combination of education and experience in a related field
  • 3+ years of experience in service delivery, finance, accounting, audit, or a related role
  • Experience with ERP, GRC, GL, FP&A, or Analytics & Reporting solutions and related technology platforms
  • Hands-on experience with the Workiva platform, other SaaS or cloud technologies, or data architectures
  • Consultant-level experience at a services firm or public accounting preferred
  • Clear, confident communication with customers and partners across technical and non-technical audiences
  • Comfort with ambiguity; strong instinct for when to solve independently and when to escalate
  • Self-motivated with a strong propensity for action, results, and continuous improvement
  • Ability to present topics clearly and succinctly across stakeholder levels
  • Familiarity with Microsoft Office Suite and Google Workspace applications

Benefits

  • A discretionary bonus typically paid annually
  • Restricted Stock Units granted at time of hire
  • 401(k) match and comprehensive employee benefits package

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