• Develop and manage strategic relationships with cyber insurers, brokers, and legal partners to drive referrals, visibility, and joint initiatives. • Serve as the day-to-day contact for assigned partners, maintaining operational alignment, field engagement, and shared goals. • Collaborate with internal stakeholders to develop and execute go-to-market strategies aligned to the needs of the insurance ecosystem. • Coordinate with Sales and Marketing to ensure the development and delivery of tailored content, campaigns, and partner-specific messaging. • Monitor performance KPIs including referral volume, conversion rates, and panel activity; surface insights to improve partner engagement. • Support Sophos’ continued inclusion on cyber insurer panels by ensuring consistent execution and operational excellence. • Work cross-functionally to align advisory and incident response services with ecosystem needs and enable seamless delivery. • Assist in capturing and sharing partner feedback with internal teams to influence roadmap priorities and service improvements. • Maintain CRM hygiene and documentation to accurately reflect partner relationships and opportunity pipelines. • Represent Sophos at industry events and partner meetings, enhancing our brand presence and deepening strategic relationships.

Title: Remote Account Resolution Specialist Location: FL, GA, MO, NE, NC, SC, TN, or VA. Job Type Full-time Description REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities)LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE Summary/Objective: Work with clients’ customers to address inquiries and concerns related to the customer’s account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client. BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today! Compensation & Benefits we offer: - $17/HR with monthly bonus opportunities - Monday through Friday schedule - Medical, GAP, Dental, Vision, and Voluntary Life insurance - 401k with a company match - Paid time off and Paid holidays The Collections Specialist will: - Provide exceptional customer service to our client’s patients while accurately recording their information. - Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements. - Handle high volumes of inbound and outbound calls. - Work with various computer programs and will be responsible for meeting individual metrics. Essential Functions: - Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system - Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans - Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues - Maintain assigned productivity standards and meet assigned performance standards on a consistent basis - Effectively communicate and accurately process account updates, changes - Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality - Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served Requirements Work from home requirements: - Have a quiet and private workspace. - High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. Must connect to modem via 50 ft. ethernet cable - You must meet all the technical requirements prior to the first day of training. - You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, or VA. - We will provide you with the equipment needed to be successful. Qualifications: - High school diploma or equivalent - Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections - Effective interpersonal and human relations skills - Effective verbal and written communication skills - Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction - Basic Knowledge of medical terminology - A proven track record of strong negotiation and trouble shooting skills - A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns - Above average critical thinking skills BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections. Salary Description $17.00 Per Hour

• This is a highly strategic, senior-level sales role focused on driving growth within federal government healthcare accounts by combining relationship management, business strategy, and cross-functional leadership. • The Government Enterprise Account Manager is responsible for managing and growing strategic U.S. federal government accounts for Abbott Molecular Diagnostics. • This role oversees the full sales cycle, strengthens high-level customer relationships, and drives revenue, profitability, and long-term partnerships. • Lead sales and account management for large, complex government customers (e.g., VA, DoD, Public Health Labs). • Build and maintain relationships with senior executives (C-suite) to grow new business and retain existing contracts. • Develop and execute a national government sales strategy, including launching and expanding the enterprise structure. • Drive revenue growth, profitability, and innovation partnerships across Abbott business units. • Manage the full sales process—from opportunity identification through contract negotiation and closure. • Coordinate cross-functional teams (sales, marketing, finance, contracting, etc.) to deliver solutions and execute account plans. • Conduct strategic account planning, forecasting, and financial analysis (including P&L responsibility). • Ensure all contracting and business practices follow compliance and integrity standards. • Act as a trusted advisor and internal advocate for customers.

• Proactive support to agency technical inquiries and problems via Slack, Support chat, and email • Work closely with the Agency Partner Managers to deepen the relationship, identify areas for expansion within their portfolio, and flag enablement needs and risks • Closely collaborate with Sales, Solutions Architects, and Support to provide maximum support and value for our agency partners and their clients • Revenue and renewal forecasting for agency-managed accounts • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Lead and present at agency meetings, both in-person and over video conference • Lead discussions with agencies to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements • Contribute to the continued development and improvement of the Triple Whale Customer experience