• Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement. • Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners, ensuring changes do not create downstream manual work or unintended side effects. • Drive cross-domain visibility and alignment across EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decisions. • Identify and implement AI-enabled improvements to EOR operating mechanisms, ensuring accuracy, security, and measurable impact. • Facilitate prioritization and sequencing for work that spans multiple EOR domains, regions, or creates cross-functional handoffs; establish lightweight governance and escalation paths for prioritization conflicts. • Own recurring reporting inputs (efficiency, quality, throughput, risk signals) and convert insights into clear recommendations and follow-through with accountable owners. • Establish and continuously improve EOR-wide operating mechanisms (intake/routing, handoffs, escalation paths, documentation standards, and reusable SOP patterns) to reduce misrouting, duplication, and stalled work. • Support audit and compliance program management for cross-functional efforts (evidence gathering, stakeholder alignment, remediation tracking). • Partner effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership to align on cross-domain operational requirements and enable smooth execution across multiple surfaces (e.g., Payroll + PEO + EOR). • Flex to any project work as required by the business needs within EOR Operations

• Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement. • Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners, ensuring changes do not create downstream manual work or unintended side effects. • Drive cross-domain visibility and alignment across EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decisions. • Identify and implement AI-enabled improvements to EOR operating mechanisms, ensuring accuracy, security, and measurable impact. • Facilitate prioritization and sequencing for work that spans multiple EOR domains, regions, or creates cross-functional handoffs; establish lightweight governance and escalation paths for prioritization conflicts. • Own recurring reporting inputs (efficiency, quality, throughput, risk signals) and convert insights into clear recommendations and follow-through with accountable owners. • Establish and continuously improve EOR-wide operating mechanisms (intake/routing, handoffs, escalation paths, documentation standards, and reusable SOP patterns) to reduce misrouting, duplication, and stalled work. • Support audit and compliance program management for cross-functional efforts (evidence gathering, stakeholder alignment, remediation tracking). • Partner effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership to align on cross-domain operational requirements and enable smooth execution across multiple surfaces (e.g., Payroll + PEO + EOR). • Flex to any project work as required by the business needs within EOR Operations

Title: Coordinator, Business Operations Location: Houston, TX Division: Medicine Work Arrangement: Hybrid Salary Range: $47,372 - $55,731 FLSA Status: Nonexempt Work Schedule: Flexible Job Description: Summary The Department of Medicine is seeking a detail-oriented and resourceful Coordinator, Business Operations to provide high-level support to department leadership within our education mission. This role involves managing complex schedules, coordinating meetings and appointments, screening and directing calls and drafting professional correspondence. The position also includes planning and executing special events, requiring creativity, discretion, and adaptability. Strong communication skills, both written and verbal, are essential, along with the ability to interact professionally with faculty, staff, residents, and students. Confidentiality and flexibility in performing additional duties are critical to success in this role. Job Duties - Performs advanced administrative and coordination duties to support effective and efficient operations within the education mission in the Department of Medicine. - Provides high-level administrative support to senior leadership, including managing calendars and email communications to ensure smooth and efficient daily operations. - Manages the end-to-end credentialing process for residents, ensuring compliance with institutional and regulatory requirements. - Coordinates and oversees reappointment applications for senior faculty, maintaining accuracy and timeliness. - Handles letters of recommendation for residency and fellowship applications, ensuring confidentiality and timely submission. - Drafts and manages a variety of formal communications, including letters of good standing, recommendations, and thank-you letters. - Plans and executes departmental events such as graduations and professional dinners, including vendor coordination, contract negotiation, and budget management. - Coordinates logistics for major conferences, including the Pri-Med Southwest Primary Care CME/CE Conference. - Organizes recurring events such as the Chief Resident Visiting Professor event and weekly leadership luncheons. - Administers unique responsibilities such as the Harry & Rose Caplovitz Award and E. Lillo Crain loan management, including donor communication and collections. - Supports residency and fellowship programs by managing recommendation letters and credentialing documentation. - Serves as a liaison across departments, maintaining strong communication and offering support to educational coordinators as needed. - Performs other job-related duties as assigned. - Minimum Qualifications - High School diploma or GED. - Two years of relevant experience. - Preferred Qualifications - Experience using Concur, Jaggaer and MedHub. - Experience working in academic medicine. Work Authorization Requirement: This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer. Requisition ID: 25486

Role Description This is an exciting time to join Remote and make a personal impact in the global employment space as a Business Operations Manager in EOR Business Operations. As a dynamic, curious, and energetic professional, you will help improve how EOR Operations runs end-to-end by driving cross-functional clarity, operating mechanisms, and delivery support across domains. You will partner with senior leaders and stakeholders across EOR Ops and beyond to enable scalable execution, measurable outcomes, and strong adoption of changes that span multiple teams. Qualifications - Demonstrated experience in business operations, program/project management, operational excellence, or a similar cross-functional role (ideally in EOR Operations or an adjacent operating environment). - Strong project management skills and ability to take ambiguous, multi-stakeholder work from problem definition through delivery, adoption, and measurement. - Ability to facilitate alignment across teams with differing priorities and influence outcomes without direct authority. - Thoughtful use of AI to improve workflows and incorporate it into solution design where it meaningfully increases quality, speed, or clarity. - Comfortable working with operational metrics and reporting (e.g., Sigma, Zendesk, Google Sheets) and translating data into clear insights and recommendations. - Clear writing skills and default to transparent, effective async communication with peers and stakeholders. - Proactive, structured, and able to self-direct with high ownership and follow-through. - Passion for improving systems and ways of working with prior examples of making processes faster, clearer, and more scalable. - Ability to move quickly but with intention, demonstrating strong judgment about trade-offs, risk, and when escalation is needed. Requirements - Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement. - Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners, ensuring changes do not create downstream manual work or unintended side effects. - Drive cross-domain visibility and alignment across EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decisions. - Identify and implement AI-enabled improvements to EOR operating mechanisms, ensuring accuracy, security, and measurable impact. - Facilitate prioritization and sequencing for work that spans multiple EOR domains, regions, or creates cross-functional handoffs; establish lightweight governance and escalation paths for prioritization conflicts. - Own recurring reporting inputs (efficiency, quality, throughput, risk signals) and convert insights into clear recommendations and follow-through with accountable owners. - Establish and continuously improve EOR-wide operating mechanisms (intake/routing, handoffs, escalation paths, documentation standards, and reusable SOP patterns) to reduce misrouting, duplication, and stalled work. - Support audit and compliance program management for cross-functional efforts (evidence gathering, stakeholder alignment, remediation tracking). - Partner effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership to align on cross-domain operational requirements and enable smooth execution across multiple surfaces (e.g., Payroll + PEO + EOR). - Flex to any project work as required by the business needs within EOR Operations. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.