Support the development and implementation of fraud and corruption control systems, provide expert technical advice, monitor control effectiveness, and analyze data to identify trends for targeted risk mitigation strategies.

Dispute Resolution Specialist Location: Parramatta, Adelaide or Newcastle, Lismore Full time job requisition id 355327 Primary Details Time Type: Full time Worker Type: Employee Dispute Resolution Specialist - Location: Parramatta, Adelaide or Newcastle - Type: Permanent full time - Hybrid role, Happy to talk flexible working The opportunity An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations team. Reporting to the Senior Manager, Internal Review the role presents a unique opportunity to contribute to QBE’s success. QBE is passionate about making a difference to the lives of those injured in a motor vehicle accident and this role will see you join a high performing team responsible for the management of disputes made by customers. You, as the decision maker, will have the opportunity to deliver fair and equitable outcomes and improve the overall customer experience in this maturing CTP Reform Scheme. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role - Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks - Exposure to disputes before the Personal Injury Commission - Provide recommendations in relation to process and decision-making improvements, to enhance alignment with the Objects of the Act - Review and deliver sound, timely decisions for disputes. - Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions - Foster and maintain strong stakeholder relationships, both externally and cross-functionally across QBE - Provide subject matter expertise and identify continuous improvement training opportunities for our business About you - Experience in allied health, claims or legal background within a personal injury scheme (CTP, workers compensation, etc), and/or clinical exposure being highly advantageous. - Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology. - Ability and initiative to make decisions and recommendations. - Proven ability to influence stakeholders to improve performance and achieve excellent outcomes. - Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen. - Previous experience in coaching, mentoring or developing others would be highly regarded. - Solution focused individual with a resolution mindset approach. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance - Life Leave, supporting the life events we all experience, leaving your annual leave for rest - 18 weeks’ gender-equal flexible leave for all new parents, including paid super - A range of discounts on insurance products, car hire, hotels, goods and services Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates - - Equal Employment Opportunity: - QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Title: Health Information Specialist Location: Houston United States Job Description: The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Health Information Specialist plays a vital role in connecting patients, caregivers, and medical professionals to accurate and timely cancer-related information while supporting access to services and care pathways. Within askUTMDAnderson, the Health Information Specialist serves as a front-line customer service agent responding to inquiries from the general public and healthcare professionals. The Health Information Specialist utilizes strong communication and interviewing skills to guide individuals through resources and referral processes. The Health Information Specialist also supports UT MD Anderson's mission by ensuring consistent, high-quality service across phone, email, and digital channels. The ideal candidate will have a Bachelor's degree, along with five years of healthcare experience in call-center operations, particularly in busy environments, with knowledge of insurance terminology, cancer basics, insurance authorization, social work, healthcare, patient access, patient education, patient advocacy, and/or helpline experience. Strong interpersonal skills and a commitment to integrity are essential. This role requires navigating challenging conversations with patients using empathy, patience, and professionalism.. Minimum $29.09 - Midpoint $36.30 - Maximum $43.51 The typical work schedule: This position is fully remote, including the first 6-8 weeks of training, which will also be conducted remotely. The candidate must be able to work four 10-hour shifts per week on a rotating schedule from 8:00 a.m. to 7:00 p.m., including rotating Saturdays. Why Us? At UT MD Anderson, this role directly supports individuals seeking guidance during critical moments by providing reliable information and access to cancer care services. The position offers meaningful opportunities to enhance communication skills, expand healthcare knowledge, and contribute to a mission-driven organization while working in a collaborative and supportive environment that values professional growth and work-life balance. - Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. - Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. - Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. - Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs. Responsibilities Customer Engagement & Support - Respond to consumer inquiries about cancer and UT MD Anderson services up to 40 hours per week - Provide timely and accurate information via calls, emails, work queues, and other communication channels - Assist customers in navigating and initiating the referral process - Assess caller needs using active listening and structured interviewing techniques - Tailor responses to individual literacy levels and verify understanding and satisfaction Communication & Service Excellence - Use strong communication techniques in alignment with institutional policies - Apply appropriate medical and legal disclaimers during interactions - Handle difficult inquiries while reducing anxiety and de-escalating concerns - Conduct follow-up procedures to evaluate customer satisfaction Knowledge & Professional Development - Develop and maintain core knowledge of cancer, institutional services, and resources - Successfully pass initial certification assessment with a score of 90% - Maintain ongoing educational requirements and daily integration of new materials - Identify knowledge gaps and conduct research to support service quality Documentation & Systems Utilization - Maintain accurate customer service data management and documentation - Demonstrate proficiency in computer and telephony systems - Review documentation for quality and accuracy - Use system-generated data to monitor and improve individual performance Quality Improvement & Team Contributions - Participate in inquiry monitoring and apply performance feedback - Contribute to quality assurance initiatives and process improvements - Identify new processes to enhance customer service outcomes - Assist in training new employees - Perform other duties as assigned EDUCATION - Required: Bachelor's Degree Social Sciences, Psychology, Nursing, Education, Communications or related field. - Preferred: Master's Degree or - Preferred: Graduate level courses WORK EXPERIENCE - Required: 1 year Health care, social services, help line, counseling or teaching experience. - Preferred: Experience with insurance authorization, customer service, call center operations, patient navigation, or patient advocacy. OTHER REQUIREMENTS: Must pass pre-employment skills testing as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. Additional Information - Requisition ID: 181241 - Employment Status: Full-Time - Employee Status: Regular - Work Week: Days, Evenings, Varied, Weekends - Minimum Salary: US Dollar (USD) 60,500 - Midpoint Salary: US Dollar (USD) 75,500 - Maximum Salary : US Dollar (USD) 90,500 - FLSA: non-exempt and eligible for overtime pay - Fund Type: Hard - Work Location: Remote (within Texas only) - Pivotal Position: No - Referral Bonus Available?: No - Relocation Assistance Available?: No #LI-Remote

Title: Special Assets Loss Mitigation & Recovery Specialist Location: Bethesda United States Job Description: Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $31.21 to $48.01. We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Bethesda, MD office four days per week. Responsibilities The Special Assets Loss Mitigation & Recovery Specialist focuses on providing solutions to customer credit assistance needs. Responsible for the administration of the collection process and for tracking all of the collection efforts. Major Duties and Responsibilities: - Work closely with the Special Assets Group and Commercial Lending RM's in the administration and tracking of collection efforts. - Monitor the bank's Past Due Reports to identify overdue accounts and contact the customer to attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. - Perform outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. Contacts customers with overdue accounts and attempt to Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. - Work with the Special Assets Group and Commercial Lenders to administer the process of creating, sending out and tracking default/demand, acceleration letters and setoff letters as appropriate; may draft letters as well in coordination with team. - Walk-through approved repayment options with customers to set up repayment programs. - Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct and work with customer in a positive and professional manner to establish full balance repayment plans or settlements. - Provide consumer credit assistance, including submission of extension requests and other recovery activities. - Assist customers in order to billing problems and research. Disclose all relevant account information to customers accurately, professionally, and in a positive manner. Collect research for more complex billing problems and inquiries and work with your manager or the assigned lender to resolve. - Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes. - Submit regular reports on the status of unpaid accounts and any repayment progress. Qualifications Requirements: - Bachelor's degree; will consider additional 4 years of experience in lieu of degree. - 5 years of experience in special assets, small business or consumer lending with an emphasis on understanding and interpreting loan documents. - Proficient in Outlook, Excel and browser based tools and data entry - Excellent organizational skills - Good oral and written communication and listening skills; patience - Possesses solid consumer and regulatory debt collections knowledge - knowledge of fair lending policies; do's and don't's of consumer debt collections practices outlined in the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices - Stress management skills - Problem-solving skills Preferences: - Debt collection in a financial institution Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.