Role Description The Virtual Business Administration Manager (VBAM) is a remote contractor role responsible for managing most shared services across TLI. You will take a leading role in overseeing several functional areas, including: - Business Intelligence (BI) - 3rd Party Tech Support - General Administration (Human Resources) - Recruiting Your objective is to ensure the efficiency, quality, and output of all operational support functions while directly coaching team leaders to achieve company goals. Key Responsibilities: - Lead and mentor multiple subteams while ensuring all projects are completed on time and within budget. - Identify process inefficiencies and provide strategic recommendations directly to management. - Oversee the development and deployment of reports, dashboards, and metrics to support business operations. - Establish processes to manage external vendors efficiently and effectively. - Manage HR and Operations and excel at optimizing processes. - Guarantee project deadlines are met while supervising the rollout of new software solutions. Qualifications - Demonstrated managerial experience with 3-5 years in management or operations roles, ideally within a remote and fast-paced setting. - Capable of overseeing complex data projects (BI) and managing technical tool subscriptions while driving the implementation of long-term growth strategies. - Proven track record in leading business operations in a similar role, working with a global team. Requirements - Operations Management - Business Intelligence - Team Leadership Preferred Skills - Remote Team Management - Project Management - HR Operations

• Lead continuous enhancement of the data model configuration within the PIM system to ensure robust support for product data and taxonomy maintenance, thereby optimizing data integrity and operational efficiency • Strategically manage and prioritize the PIM configuration features backlog in close collaboration with our third-party implementation partner to ensure alignment with business objectives and timely execution of enhancements • Drive cross-functional collaboration with IT and development teams to refine data syndication and ingestion processes between PIM and key systems such as ERP, E-commerce platforms, and DAM, enhancing data flow accuracy and system interoperability • Implement and manage structured workflows within PIM tailored to support efficient SKU onboarding and offboarding processes, ensuring alignment with business and stakeholder needs • Provide expert guidance on the configuration of new fields and entities within the PIM system to meet evolving stakeholder requirements, optimizing system setup for comprehensive data management • Develop and implement stringent data validation checks to ensure thorough product data enrichment and integrity, facilitating high-quality data syndication across diverse digital channels • Establish and maintain comprehensive documentation detailing PIM processes and mappings with connected systems, ensuring clarity and consistency in data management practices and facilitating effective stakeholder communication • Proactively update and maintain the product data model in response to changing taxonomy requirements and digital channel developments, ensuring ongoing relevance and system accuracy • Conduct regular system audits to identify and address data completeness issues, ensuring seamless syndication across multiple channels and preserving data accuracy • Oversee system monitoring and troubleshooting initiatives to promptly identify, communicate, and resolve system and syndication issues, thereby ensuring smooth operational flow and minimal disruptions

• Lead continuous enhancement of the data model configuration within the PIM system to ensure robust support for product data and taxonomy maintenance, thereby optimizing data integrity and operational efficiency • Strategically manage and prioritize the PIM configuration features backlog in close collaboration with our third-party implementation partner to ensure alignment with business objectives and timely execution of enhancements • Drive cross-functional collaboration with IT and development teams to refine data syndication and ingestion processes between PIM and key systems such as ERP, E-commerce platforms, and DAM, enhancing data flow accuracy and system interoperability • Implement and manage structured workflows within PIM tailored to support efficient SKU onboarding and offboarding processes, ensuring alignment with business and stakeholder needs • Provide expert guidance on the configuration of new fields and entities within the PIM system to meet evolving stakeholder requirements, optimizing system setup for comprehensive data management • Develop and implement stringent data validation checks to ensure thorough product data enrichment and integrity, facilitating high-quality data syndication across diverse digital channels • Establish and maintain comprehensive documentation detailing PIM processes and mappings with connected systems, ensuring clarity and consistency in data management practices and facilitating effective stakeholder communication • Proactively update and maintain the product data model in response to changing taxonomy requirements and digital channel developments, ensuring ongoing relevance and system accuracy • Conduct regular system audits to identify and address data completeness issues, ensuring seamless syndication across multiple channels and preserving data accuracy • Oversee system monitoring and troubleshooting initiatives to promptly identify, communicate, and resolve system and syndication issues, thereby ensuring smooth operational flow and minimal disruptions

Act as a primary contact for lease inquiries, maintain accurate lease information, support rent processes, and assist in resolving discrepancies while collaborating with internal teams to enhance operational efficiency.