• Design, implement, and support core IP routing infrastructure and related network services. • Evaluate, lab test, and validate new technologies, platforms, and service offerings to support network growth and performance objectives. • Design and implement network security enhancements and infrastructure hardening initiatives. • Develop technical requirements and engineering standards for commercial products and network services. • Create and maintain best practices, design standards, and documentation for current and future network architectures. • Identify opportunities to improve network reliability, scalability, and operational efficiency. • Provide Tier IV support for complex network and customer-impacting issues, serving as a technical escalation point across the organization. • Partner with Network Operations, Field Operations, Product, Sales Engineering, and Customer Support teams to troubleshoot and resolve service issues. • Analyze recurring network issues and develop long-term solutions that improve network stability and customer experience. • Research, test, and implement operating system upgrades, patches, and infrastructure improvements. • Support strategic initiatives related to IPv6 deployment, routing optimization, network automation, and service innovation. • Participate in industry events, vendor demonstrations, and technical training to remain current on emerging technologies and industry trends.

• Lead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe. • Own the end-to-end service model for custom analytics requests, including intake, scoping, Jira execution, QA, customer review, feedback loops, and SLAs. • Serve as a customer-facing technical leader, joining calls to scope complex requests, present dashboards, explain data logic, and translate business questions into clear SQL deliverables. • Set the standard for delivery quality, ensuring dashboards and queries are accurate, well-documented, and QA’d against key Triple Whale data sources before reaching customers. • Improve the systems and processes that support the team, including ticket routing, request categorisation, capacity planning, documentation, and reporting. • Build a more thoughtful taxonomy of customer requests by product surface, segment, complexity, and use case to improve planning and surface product insights. • Partner with Customer Success, Solutions Architecture, Implementation, Sales, Product, and Engineering to support renewals, expansions, escalations, and strategic customer work. • Help identify which requests should be solved through self-serve product functionality, documentation, enablement, or Product/Engineering investment rather than custom SQL. • Continue the team’s partnership with Product and Engineering on internal platform work, including template libraries, Moby-related SQL work, migrations, and AI-enabled analytics workflows. • Balance customer-facing delivery with internal technical priorities, ensuring the team’s time is focused on the highest-impact work. • Act as the technical voice in conversations around Advanced Intelligence credits, customer value, and the role of custom analytics in retention and expansion.

About Riot Platforms Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes. Who we are At Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure. We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution. About the role Riot is seeking a Liquid Cooling Subject Matter Expert (SME) to join our Central Operations team. In this role, you will serve as the technical authority for the deployment, commissioning, optimization, and lifecycle management of industrial-scale liquid cooling systems. You will bridge engineering design and field execution, leading complex cooling infrastructure including heat exchangers, fluid distribution systems, valves, controls, and monitoring platforms. This is a hands-on, highly visible role focused on ensuring reliability and performance in high-density computing environments. This position is remote, with up to 75% travel required to support site activities, troubleshooting, and operational initiatives at our Rockdale, TX site. What you'll be doing - Lead the technical strategy for industrial liquid cooling systems, including large-scale direct-to-chip, cold-plate, and immersion deployments - Apply thermal theory to validate system-level heat balance, fluid chemistry, and heat exchanger performance - Support end-to-end liquid-cooled rack deployments, providing project management support for full lifecycle execution - Serve as a subject matter expert in valves, pumps, VFD controls, and piping hydraulics to ensure stable flow and pressure management - Define and optimize control logic, alarm thresholds, and fail-safe interlocks in collaboration with automation teams (PLC/BMS) - Support commissioning activities for liquid systems, including hydro-testing, flow balancing, and thermal validation under load - Lead root-cause analysis (RCA) for thermal and fluid incidents and drive continuous improvement to reduce MTTR and repeat failures - Develop maintenance protocols, SOPs, MOPs, and training programs for water treatment and safe operation of liquid cooling systems What you'll have - 7+ years of experience in industrial water cooling or critical infrastructure, with a strong focus on large-scale fluid systems - Proven experience in deployment and maintenance of hyperscale data center liquid cooling systems strongly preferred - Strong understanding of thermal heat transfer and fluid dynamics, with expert knowledge of industrial valves, heat exchangers, and pumping systems - Proficiency in reading and developing P&IDs and mechanical schematics - Hands-on experience with industrial controls (PLC/BMS), alarm management, and data-driven troubleshooting - Ability to manage complex projects and influence cross-functional teams (Construction, Engineering, Operations) without direct authority - Ability to meet physical job requirements and work in a data center environment - Preferred experience in Mechanical Engineering, Fluid Engineering, Systems Engineering, or a related technical discipline. - Preferred Bachelor's or Master's degree in Engineering (e.g., Mechanical Engineering) or a related field. Compensation and Benefits - Competitive Salary: Base range (commensurate with experience) + bonus + sign-on equity grant. - Long-Term Growth: Eligible to participate in Riot’s equity incentive programs and share in the success you help build. - 401(k) Retirement Plan: Incudes a generous company match. - Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans. - Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work. Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Your role at DynatraceProvide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments. This position is not a traditional systems programmer role, but a modern z/OS systems support / diagnostics specialist focused on troubleshooting, customer impact, and cross-platform observability. Primary Responsibilities - Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS - Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware - Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause - Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization - Partner with Product Management and R&D on edge cases, diagnostics, and design feedback - Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth - Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer What will help you succeedRequired Technical Qualifications - Hands-on experience supporting IBM z/OS in production environments - Strong working knowledge of CICS or IMS (configuration, transactions, regions) - Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling - Working knowledge of DB2 for z/OS, MQ, and one or more of (CTG, SOAP, z/OS Connect) - Familiarity with RACF/ACF2 security concepts - Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts - Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues Preferred / Differentiating Skills - Background in customer-facing enterprise support, consulting, or escalation roles - Exposure to distributed systems (Java, .NET, HTTP, cloud platforms) sufficient to communicate and troubleshoot across platform boundaries - Strong written and verbal communication skills, with the ability to explain complex mainframe concepts to non-mainframe audiences - Experience acting as a technical bridge between legacy platforms and modern application architectures Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all - A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Compensation and RewardsThe targeted base pay range for this role is $120K to $160K. When determining your salary, we consider your skills, experience, education, work location and internal equity. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.