General Dynamics logo
General Dynamics

A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in

BMC Remedy/Helix Developer

Location

United States

Posted

1 day ago

Salary

$128.0K - $173.2K / year

Seniority

Mid Level

Job Description

BMC Remedy/Helix Developer

General Dynamics

Role Description Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. Position is currently pending funding. As a BMC Remedy/Helix Developer, the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team: - Provide accurate technical guidance on application and integration capability. - Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts. - Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio, and build data import files for Foundation and Transactional Data. - Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems. - Develop Digital Workplace Service Offerings. - Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and Jira stories to accommodate changes. - Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds. - Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. - Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization. - Maintain system integrity by utilizing defined configuration control practices and change management processes. - Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. - Communicate verbally and in written form in a professional manner with customers, peers, and leadership. - Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. - Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings. Qualifications - 5+ years of software development experience. - BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience. - Experience with SAAS solutions or AWS Cloud environments. - Experience with BMC Remedy version 23.x or higher. - Experience with ITIL methodologies, ITIL Foundation a plus. - Experience with Helix/Remedy application process flows. - Expert familiarity in one or more 23.x+ Helix applications including: - Incident Management - Remedy Knowledge Management - Change Management - Task Management - Release Management - Service Level Management - Service Request Management - Work Order Management - Smart Reporting - Helix Dashboards - Smart IT - Digital WorkPlace Portal (DWP) - Configuration Management Database (CMDB) - Asset Management - Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data. - Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager. - Experience working in an Agile project methodology environment. JIRA story management a plus but not required. - Excellent ability to communicate and convey ideas in verbal and written form. - Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint. - Advanced ability to analyze data with Microsoft Excel or comparable tools. - Ability to create and describe process flows in Microsoft Visio or comparable tool. - Experience managing documents in Microsoft SharePoint. - Working knowledge of relational databases. - Understanding of networking concepts and OSI rules. - Ability to utilize logging to troubleshoot issues. - Experience providing demonstrations to customers. - Experience gathering requirements from customers. - Experience documenting requirements. - Experience working with multiple projects and team members. - Demonstrated ability to work productively in a remote location. Requirements - Active Secret clearance preferred. - CompTIA Security+ CE certification (may obtain within 3 months from start date). - BS degree; additional years of experience may be considered in lieu of degree. Benefits - Comprehensive benefits and wellness packages. - 401K with company match. - Competitive pay and paid time off. - Full-flex work week to own your priorities at work and at home. - Award-winning culture of innovation and a military-friendly workplace.

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