• Contact individuals who have requested information • Educate clients on available benefit options based on their needs • Assist clients in completing applications and enrolling in coverage • Follow up with leads via phone, text, or Zoom • Participate in ongoing training and team mentorship • Track performance metrics and maintain accurate records

Role Description The Distribution Customer Support Specialist is the client’s primary point of contact with PR Newswire. This role acts as a liaison, provides service and product information, answers questions, resolves any emerging problems that the customer might face with accuracy and efficiency. Our team is genuinely excited to help customers. - Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email. - Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process. - Be the point of resolution whenever possible. - Educate clients on PR Newswire products, services and procedures. - Meet or exceed activity metrics as assigned. - Navigate various platforms and databases such as Salesforce, NetSuite, Microsoft Suite and other proprietary platforms and databases. - Ability to reprioritize workload to ensure SLAs are met. - Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product). Qualifications - Bachelor’s Degree required. - Must have at least 1 year of successful customer service experience. - Excellent communication skills. - Strong phone contact handling skills and active listening. - Detail oriented, goal driven. - Ability to multi-task, prioritize, and manage time effectively. - Ability to adapt/respond to different types of customers and high-pressure situations. - Strong computer skills. - Must be flexible with schedule with some OT and holiday coverage required. Benefits - State-of-the-art office. - Medical, dental, vision. - FSA (Health & dependent care). - Life & disability insurance. - 401(k). - Flexible PTO and work arrangements. - Casual work environment. - Tuition reimbursement & professional training.

Role Description Nos encontramos en la búsqueda de personas como TÚ, con actitud, compromiso y muchas ganas de crecer en el mundo del Contact Center. ¡Queremos que formes parte de nuestro equipo en TRABAJO REMOTO! Trabajo REMOTO - Desde la comodidad de tu casa. Qualifications - Compromiso y muchas ganas de crecer. - Facilidad de palabra y empatía al comunicarte. Requirements - Trabajo remoto. - Horario rotativo: 12:00 a 21:00 / 13:00 a 22:00. - Descanso rotativo: Entre sábado o domingo. Benefits - Sueldo fijo: S/1200. - Bono de productividad: Hasta S/300. - Bono de Bienvenida: S/100. - Bono de Permanencia: S/200. - Bono por Capacitaciones: S/390. - Capacitaciones pagadas (S/30 por día). - Pagos puntuales cada mes. - Línea de carrera y oportunidades de ascenso. - Un excelente clima laboral. - Premios, concursos e incentivos por desempeño. - Convenios corporativos con SmartFit y universidades como UCV, UPC, UTP, UPN, entre otras. - Campañas de salud.

• Answer all incoming calls from client facilities, perform appropriate functions, and verify/update call center documents • Process facilities and engineering work orders through Corrigo, ensuring To Do's are monitored continuously and work orders are dispatched properly and immediately • Follow the escalation process for all urgent and emergency work orders or related service needs to ensure timely resolution • Complete data entry using multiple work request applications, including recording customer interactions, transactions, comments, and complaints • Respond to and follow through on requests for information by completing research using available resources • Continually monitor telephone queue time data to maximize productivity and meet performance metrics • Maintain vigilant awareness of client requirements for confidentiality and privacy in all communications