Title: Customer Support Specialist - (Pacific Time Hours) Location: Seattle United States Job Description: - temprop="jobLocation" itemscope="" itemtype="http://schema.org/Place">Employees can work remotely - temprop="employmentType">Full-time - Department: Contact Center Company Description Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners' budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Join Our Customer Support Team: Meaningful work impacting pets' lives! Job Description At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We’re looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. As a Customer Support Specialist, you’ll be at the heart of that mission—providing thoughtful, responsive support when pet owners need us most. You’ll assist customers by phone, chat and email. We’re looking for pet-passionate problem-solvers who thrive in fast-paced environments. Schedule (Pacific Time Hours): This is a full-time position requiring 8-hour shifts, 5 days a week, including full weekends without rotation. Shifts will start between 10:00 AM Pacific Time and 12:00 PM Pacific Time. Training during the first four weeks will be Monday to Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. Please Note: We are unable to consider applications submitted without weekend availability. At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US. You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are not permitted. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. Responsibilities: - Manage high call volumes within tight deadlines - De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values - Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience - Handle phone calls, chat and email inquiries with passion and curiosity - Listen actively to provide accurate information and resolve problems effectively - Thrive in a fast-paced environment by quickly adjusting to evolving responsibilities, processes and workflows - Efficiently manage time to provide exceptional customer service in a high-volume contact center - Make genuine connections and adapt communication style to customer interactions while demonstrating the ability to tailor responses to individual customer needs - Document customer interactions and maintain accurate and detailed records in the customer relationship management (CRM) system - Meet and maintain productivity and quality targets to ensure our customers are consistently receiving exceptional support while adhering to 90% of set schedules - Engage in regular video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture Skills: - 2+ years of experience in a high-volume call center or customer service role is essential - Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy - Strong written and verbal communication skills - Experienced in navigating multiple digital platforms simultaneously, with a strong aptitude for diagnosing and resolving technical issues in real time while maintaining a great customer experience - Proficient in using CRM Systems to document and manage customer interactions - Experience working remotely with a reliable wired internet connection and a distraction-free home-office setup Compensation: - The pay for this position is $21/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance. - We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Additional Information All your information will be kept confidential according to EEO guidelines. Benefits and Perks: - Full medical, dental, and vision benefits at no cost to the employee - Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) - Five-week sabbatical after five years of employment - Open, casual, pet-friendly, and fun office environment - Free medical health insurance for your pet (1 dog or cat) - Paid time off to volunteer at nonprofit organizations - Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. For more information about Trupanion, visit https://trupanion.com/about Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Hiring Filipino and Philippine-based professionals only! Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).  Visit our website: https://www.wingz.com/ Position: Client Support Specialist Work Schedule: US Hours (EST) Employment Set-up: Remote (Independent Contractor)   Employment Type: Full-Time / Long Term Salary Rate: USD 700/ Month Benefit: 10 PTO and HMO after the probationary period Pay-out Frequency: Semi-monthly Equipment: Self-Provide Job Summary: We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment. As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols. Key Responsibilities: - Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. - Provide accurate ETAs and handle broker-related inquiries promptly and effectively. - Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. - Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. - Document all conversations and updates accurately in the company database or CRM system. - Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. - Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. - Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.

​​Looking for Philippines-based candidates Job Role: Operations & Customer Service Virtual Assistant Work Schedule: 09:00 AM - 05:00 PM AEST Compensation range: $1,200 AUD - $1,500 AUD / Monthly Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency. All of our roles are 100% remote, so you’ll be able to work from home. Who The Client Is: The company is an Australia-based specialist in the trade of collectible coins and precious metals, catering to a broad range of collectors—from those just starting out to individuals seeking rare, high-value pieces. Built on strong industry knowledge, transparency, and a genuine passion for the field, it draws on nearly a decade of experience in the market. Operating primarily online, the business manages a substantial volume of daily transactions, including hundreds of orders processed through a single platform, supported by structured workflows across customer service, order coordination, and general administration. Role Overview: This is a full-time remote role best suited to someone with excellent English, strong organisational ability, and solid general technology skills. The role will primarily support repeatable operational and customer service tasks, helping our in-office team focus on higher-value commercial work during office hours. Key Responsibilities:  - Manage online customer service enquiries in a professional and highly literate manner - Resolve routine complaints and issues within the parameters provided by management - Identify matters that require escalation and package the relevant information clearly for review - Track refunds issued and maintain accurate records - Prepare labels, pick lists, and related data so the packaging team has prepared documents before entering the office - Assist with inbox management and general operational administration Additional responsibilities that may be incorporated over time: - Supporting e-commerce workflows (e.g. invoices, shipments, listings, and order reconciliation) - Assisting with customer-related tasks (e.g. dispute responses, feedback requests, and mailing lists) - Supporting AI-assisted workflows and processing image/data outputs - Preparing documents and templates (Canva/PDF) and maintaining records/archives - Assisting with content support (e.g. captions, video repurposing, scheduling, competitor research) - Providing general admin support (e.g. inbox triage, calendar updates, postal coordination) - Assisting with basic bookkeeping support (non-accounting)

Job Description Imagine yourself… - Growing your expertise and expanding your skillset with every project. - Owning your ambition and fuelling your career growth. - Thriving in a supportive team environment that inspires you to strive for excellence. Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data. At TraceGains, we believe “we’re in this together,” and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry’s first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. https://www.youtube.com/watch?v=-iFYdty_sWc Reporting to the Customer Success, Technical Services Manager, the API/SSO/Email Support Specialist is responsible for providing technical integration support to TraceGains customers, including API configuration, SSO authentication, and email workflow setup. This role sits within the Customer Success Technical Implementation Services Team and works directly with customers, external development teams, and internal R&D to support implementations, troubleshoot issues, and ensure successful integrations. This position will be Remote. In this role, a typical day will look like: - Provide real-time customer support via video calls and email for API, SSO, and email integrations during U.S. business hours - Troubleshoot API integrations and SSO configurations, collaborating with external development teams and internal stakeholders - Construct and execute API calls using tools such as Postman or scripting methods to test and validate integrations - Analyze and map data structures between TraceGains and external systems to ensure accurate data exchange - Support enterprise email integrations using Microsoft Graph, SMTP, POP3, and IMAP4 protocols - Assist with standard configuration setup for new customers by following established implementation processes and documentation The essential requirements of the job include: - Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field, or equivalent practical experience - 1–3 years of experience in API integrations, technical support, or a related technical role - Working knowledge of REST and/or SOAP APIs, including authentication methods (API keys, OAuth) - Experience using API tools (e.g., Postman) or scripting to construct and test API calls - Understanding of SSO concepts and identity provider configurations - Bilingual fluency in Spanish is preferred TraceGains is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $60,000 - $80,000 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.