• Managing core ITSM processes (Incident, Major Incident, Problem, Change, Service Request, Knowledge) end-to-end across T2/T3 and product stakeholders • Triaging and steering work in ITSM queues: validating completeness, routing to resolver groups, ensuring correct categorisation, priority/urgency and customer impact statements • Orchestrating Major Incident execution: ensuring roles are assigned, communications are running, timelines captured and PIR/RCA actions tracked to completion • Coordinating change execution: raising requests correctly, documenting risk/impact, obtaining approvals, capturing implementation evidence and recording outcomes • Managing problem flow: converting recurring incidents into problems, assigning RCA ownership and tracking corrective actions through to completion • Managing Service Request operations: enforcing SLAs, handling escalations and identifying opportunities for optimisation and automation • Ensuring knowledge articles are created and updated from incidents, problems and changes, with quality reviewed and articles linked to tickets for reuse • Monitoring operational SLAs/OLAs, identifying breaches early and coordinating recovery actions • Running planned operational cadences (daily ticket health checks, change coordination touchpoints, backlog reviews) • Identifying, defining and managing continuous service improvements

Role Description Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo! As a Apprentice, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! As a Apprentice, you will: - Search and confirm travel reservations for the customer - Have a strong understanding of world Geography - Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) - Work closely along with Senior Travel Consultants - Be a strong collaborator, active thinker and proactive in tasks - Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported Qualifications - Working knowledge of Geography & Time zones - Flexible in adapting to different types of training - Strong verbal and written communication skills in English Benefits - Opportunities to grow your skillset and career - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - An inclusive work environment where diversity is celebrated Company Description We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

• Design and implement automated cost monitoring, alerting, and optimization solutions across cloud platforms • Develop and maintain cost allocation algorithms and tagging strategies for accurate cost attribution • Build integrations between cloud billing APIs and internal cost management systems • Create technical documentation and best practices for cost-efficient infrastructure patterns • Collaborate with platform teams to implement cost optimization recommendations • Develop tooling and automation to support FinOps processes across fourteen product groups and eleven platform groups • Build dashboards and reporting mechanisms for real-time cost visibility • Implement cost guardrails and automated policies to prevent cost overruns • Design scalable solutions for cost data collection, processing, and analysis • Contribute to the TechOps Analytics Data Solution FinOps requirements • Partner with product engineering teams to identify and implement cost optimization opportunities • Work closely with Infrastructure Foundations Program to align technical solutions with FY27 Cost Reduction Program • Support FinOps Working Group with technical expertise and implementation guidance • Collaborate with Data Analytics Team on cost data pipeline development • Provide technical input for FinOps capability development roadmap • Research and evaluate new cost optimization tools and techniques • Contribute to FinOps governance structures and technical standards • Mentor junior engineers on cost-conscious engineering practices • Stay current with cloud platform pricing changes and optimization opportunities

• Distill scientific, clinical, regulatory, and operational inputs into clear insights and decisions for the C-suite • Own program execution end-to-end - removing blockers, coordinating cross-functional dependencies, and keeping CRO partnerships and dashboards on track • Serve as a strategic thought partner to the Asset Entrepreneur: anticipate inflection points, model scenarios, and help determine when to accelerate, pivot, or pause • Bring rigor to every forum - Board updates, investor and BD discussions - with crisp slides, concise summaries, and decision-focused analyses • Partner with functional experts across clinical, translational, regulatory, and CMC to integrate science and execution seamlessly • Leverage AI and digital tools to organize complexity, accelerate workflows, and sharpen decision-making • Contribute to Enveda's institutional intelligence by documenting benchmarks, best practices, and learnings that make future programs faster and smarter