Operations Specialist locations Remote - Oregon time type Full time job requisition id R0017645 At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: - Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours - 401(k) with company match - Paid vacation, sick, personal and parental leave time - Paid Volunteer Time: giving back to our communities is important to us - Employee Recognition Program – convert your recognition points into gift cards - Employee Assistance Program – offers benefits to help you manage daily responsibilities - Access to on-demand training courses to advance further in your career Job Description We are looking for a talented individual… To join us as a Operations Specialist. We are seeking a detail-oriented and collaborative Operations Specialist to support a community-based energy-efficiency program. This program works with community-based organizations across Oregon that help facilitate energy upgrades enhancing affordability, comfort and safety of homes. In this role, you will serve as a key point of contact for community-based organizations, providing guidance on residential energy efficiency program requirements and supporting clear, consistent communication across teams. This role requires candidates to reside in Oregon. You will work closely with internal program teams, community-based organizations, and external stakeholders to ensure partners have the information and support needed to successfully navigate program requirements. This role focuses on proactive partner engagement, issue resolution, and delivering a positive partner and customer experience. The ideal candidate brings strong organizational skills, a customer-service mindset, and a commitment to advancing equitable access to energy efficiency programs. You’re a great fit if you can… - Build and maintain positive, professional relationships with community partners, contractors, customers, and cross-functional internal teams - Serve as a trusted resource by clearly explaining program requirements, processes, and expectations to partners - Support partners in navigating applications and program requirements, ensuring a smooth and successful experience - Apply program rules and eligibility criteria consistently while exercising sound judgment within defined guidelines - Demonstrate great attention to detail and have experience with complex data entry - Communicate clearly and professionally—both written and verbally—when responding to questions, providing guidance, or resolving issues - Identify trends, recurring questions, or potential compliance concerns and collaborate with internal teams to address them proactively - Support the program exception process by gathering information, coordinating with stakeholders, and communicating outcomes - Manage multiple priorities in a fast-paced environment while maintaining attention to detail and responsiveness - Document partner interactions, decisions, and guidance to ensure transparency and continuity across teams Target Compensation: $60,000 DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Range $48,800.00 - $66,300.00 Currency USD Type Salary

• Ensure and lead the assigned region • Collaborate with the on-site team, the Alloheim Mobile management team and the Alloheim Group central administration • Conduct regular target-setting and feedback meetings with the station leadership teams • Staff development • Ensure process adjustments and consistent structures • Define and further develop concepts, standards and methods to ensure smooth operational processes • Responsible for ensuring quality management in coordination with the QM representatives • Joint use and further development of the in-house IT-supported routing and scheduling system • Handle and implement projects in cooperation with executive management • Strategic development of the outpatient services, e.g. monthly reports on status and performance, root-cause analysis of budget variances (KPI management) • Ensure the application and compliance of all relevant legal regulations and requirements within the region

• Install the operating systems for new mounted servers • Responsible for reinstalling the server operation systems, solving the abnormalities. • Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware. • Maintain data on internal systems including asset management, ticketing, rack related data • Work with remote vendors/manufacturers or other teams to solve server batch failures and problems • Oncall on duty, responsible for dealing with the problems raised by the business owner side • Collect and check online assets status or issues • Erase drives or other configurations for retiring or relocating servers. • Retrofit some tools by updating or writing scripts • Submit and track the part RMA or media destruction process if needed • Server network troubleshooting • Server lifecycle management including managing the performance of OxMs • Other server operation related work

• Managing core ITSM processes (Incident, Major Incident, Problem, Change, Service Request, Knowledge) end-to-end across T2/T3 and product stakeholders • Triaging and steering work in ITSM queues: validating completeness, routing to resolver groups, ensuring correct categorisation, priority/urgency and customer impact statements • Orchestrating Major Incident execution: ensuring roles are assigned, communications are running, timelines captured and PIR/RCA actions tracked to completion • Coordinating change execution: raising requests correctly, documenting risk/impact, obtaining approvals, capturing implementation evidence and recording outcomes • Managing problem flow: converting recurring incidents into problems, assigning RCA ownership and tracking corrective actions through to completion • Managing Service Request operations: enforcing SLAs, handling escalations and identifying opportunities for optimisation and automation • Ensuring knowledge articles are created and updated from incidents, problems and changes, with quality reviewed and articles linked to tickets for reuse • Monitoring operational SLAs/OLAs, identifying breaches early and coordinating recovery actions • Running planned operational cadences (daily ticket health checks, change coordination touchpoints, backlog reviews) • Identifying, defining and managing continuous service improvements