• Manage patient intake processes • Process prior authorizations • Monitor and manage incoming emails • Conduct basic insurance verification during the intake process • Check patients in according to the clinic's workflow • Answer phone calls and assist with front desk operations as needed

• Provide direct support to the Chief Executive Officer, President and Chairman of the Board, including complex calendar management and prioritization. • Serve as a central coordination point for the CEO’s office, ensuring timely communication, preparation, and follow-up for internal and external engagements. • Handle highly confidential and sensitive information with the utmost discretion and integrity. • Anticipate needs, identify potential conflicts or gaps, and proactively resolve issues to keep the CEO’s office operating efficiently. • Prepare briefing materials, agendas, presentations, and background information to support the CEO’s meetings, decisions, and stakeholder interactions. • Coordinate logistics for board meetings, executive leadership meetings, strategic planning sessions, offsites, and external events as assigned. • Draft, review, and manage correspondence, communications, and other materials on behalf of the CEO with accuracy, professionalism, and sound judgment. • Manage travel, ensuring seamless logistics and detailed itineraries. • Provide direct support for expense management including accurate capture of billable expenses and compliance with firm policies. • Prepare meeting materials, agendas, and follow-up documentation. • Build and maintain effective working relationships with key executive assistants at member hospitals and supplier organizations to support executive-level collaboration and meeting execution.

Role Description We're looking for a Travel Concierge who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal. This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in. Qualifications - Empathetic and client-obsessed: you treat every traveler like a VIP - Detail-oriented and reliable: you catch mistakes others miss before they become problems - Exceptional written English: you write with clarity, warmth, and professionalism - A self-starter: you love learning, exploring, and improving processes without being asked - Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms - Fast but thoughtful: you balance responsiveness with high-quality work - Curious and well-informed: you research effectively, verify information, and stay ahead of travel trends Requirements - Background in hospitality, travel, or concierge services (nice to have) - Experience with AI tools such as ChatGPT or travel research assistants (nice to have) - Familiarity with airlines, loyalty programs, and travel booking systems (nice to have) - International travel experience or strong knowledge of major global destinations (nice to have) - Negotiation skills to advocate for clients with vendors and hotels (nice to have) Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Work in the luxury travel and hospitality space with access to premium brands and destinations - Use cutting-edge AI tools to enhance research and elevate the client experience How to Apply - Your updated resume highlighting any customer service or travel-related experience - A short Loom video (1 to 2 minutes) introducing yourself and sharing why you are passionate about travel and client service - A short writing sample such as an email, WhatsApp message, or short paragraph showing your conversational tone Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Job Offer - Successful candidates receive a formal offer to join the team

Role Description Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you! - Verify patient benefits and insurance coverage - Reactivate past patients and maintain engagement - Answer inbound calls and assist with inquiries - Follow up on appointment confirmations and reminders - Make outbound calls to leads and potential patients - Schedule and reschedule patient appointments efficiently - Process refills and follow clinic policies - Manage electronic medical records (EMR) - Audit labs and follow up on missing results - Monitor and oversee virtual clinic kiosk workflows Qualifications - Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required - Must have experience working with US-based clinics and/or healthcare environments - Experience in EMR, insurance verification, patient coordination, and inbound call handling - Experience in processing refills, auditing labs, and following up on lab results - Medical billing and coding experience is a plus - Strong written and verbal English communication skills - Highly organized, detail-oriented, and self-motivated - Must have stable internet connection and a dedicated quiet workspace for remote work Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development