- Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives. - Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner. - Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets - Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture. - Recruit and develop new team members - - Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement. - Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness. - Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews. - Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers. - Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy. - Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience.

Role Description Wir suchen motivierte Kandidaten, die in einem schnelllebigen, wachstumsstarken Umfeld erfolgreich sind, um unser Customer Success Team zu verstärken. In dieser Rolle helfen Sie dabei, ein exzellentes Erlebnis für potenzielle und bestehende Makler und Versicherungsnehmer zu bieten, mit besonderem Schwerpunkt auf der Unterstützung von Kunden in Deutschland und dem breiteren europäischen Markt (mit Fokus auf die DACH-Region). Wir glauben: Wenn unsere Kunden erfolgreich sind, sind wir es auch. Der ideale Kandidat verfügt über Erfahrung in der Identifizierung von Kundenbedürfnissen und deren Lösung in einem komplexen, sich entwickelnden Geschäftsumfeld – von der Produktaufklärung und Plattformberatung bis hin zur administrativen und transaktionalen Unterstützung. Wenn Sie eine positive, lösungsorientierte Einstellung mitbringen und Freude daran haben, anderen zu helfen, würden wir uns freuen, von Ihnen zu hören. Die Stelle ist eine Vollzeitstelle und vollständig remote innerhalb Deutschlands. Responsibilities - Beantwortung eingehender Fragen und Anfragen von potenziellen und bestehenden Kunden per Live-Chat, E-Mail und gelegentlich telefonisch. - Sicherstellung, dass Makler und Versicherungsnehmer die Unterstützung erhalten, die sie benötigen, durch enge Zusammenarbeit mit den Vertriebs-, Sicherheits-, Versicherungs- und Schadensteams von Coalition. - Aufklärung der Kunden über die Produkte von Coalition, einschließlich unserer Online-Plattform für Makler und unserer Cybersicherheits-Plattform für Versicherungsnehmer. - Erster Ansprechpartner für Kunden sein und dabei helfen, Probleme effizient innerhalb der internen Teams zu routen, zu koordinieren und zu lösen. - Unterstützung der Business Development- und Underwriting-Teams bei der Bereitstellung eines qualitativ hochwertigen Kundenerlebnisses vom Erstkontakt bis zum laufenden Service. - Funktionsübergreifende Zusammenarbeit zur Identifizierung wiederkehrender Kundenprobleme und Unterstützung bei der Verbesserung von Prozessen, Arbeitsabläufen und der Produkterfahrung. - Bereitstellung durchdachter, professioneller Unterstützung in einem regulierten Versicherungsumfeld für Kunden in mehreren Märkten. Qualifications - 1+ Jahr Erfahrung im Kundensupport für Versicherungen, Kundenservice, Customer Success, Maklerwesen, Underwriting oder einer ähnlichen kundenorientierten Rolle. - Vorherige Erfahrung in der Versicherungsbranche (oder versicherungsnahen Unternehmen) wird bevorzugt. - Eine nachgewiesene Erfolgsbilanz in der deutschen oder breiteren europäischen gewerblichen Versicherungsbranche (insbesondere DACH-Region – Deutschland, Österreich, Schweiz) wird erwartet. - Fließende Englisch- und Deutschkenntnisse in Wort und Schrift sind erforderlich. - Starke schriftliche und mündliche Kommunikationsfähigkeiten mit der Fähigkeit, Kunden Produkte, Prozesse und nächste Schritte klar zu erklären. - Sehr einfallsreich, organisiert und komfortabel bei der Arbeit in einem dynamischen, wachsenden Unternehmen. - Fähigkeit, konkurrierende Prioritäten zu managen und gleichzeitig einen hohen Standard bei der Kundenbetreuung aufrechtzuerhalten. Bonus Points - Erfahrung in der Arbeit innerhalb der deutschen oder breiteren europäischen gewerblichen Versicherungsbranche (insbesondere DACH-Region – Deutschland, Österreich, Schweiz). - Zusätzliche Sprachkenntnisse. - Vertrautheit mit den lokalen gewerblichen Versicherungsökosystemen. - Kenntnisse im Bereich Cybersecurity. - Kenntnisse im Bereich Cyber-Versicherungen. - Erfahrung in der Unterstützung von Kunden über mehrere Länder, Teams oder regulatorische Umgebungen hinweg. Benefits - Vollzeit-Arbeitsvertrag in Deutschland. - Position mit Standort in Deutschland, vollständig im Homeoffice. - Jährlicher Zuschuss für das Homeoffice + Zugang zu Coworking-Spaces. - Zugang zu unserer 100% öffentlichen Gesundheitsversorgung. - 30+ bezahlte Urlaubstage. - Gesetzliche Rente.

Role Description The Director of Commercial Technology & CRM will lead strategic and operational initiatives across CareDx’s Commercial organization to ensure optimal field performance and alignment with corporate objectives. This leader will define and execute the long‐term systems vision that supports our commercial roadmap. As the business owner of Salesforce, this role provides leadership for critical commercial technology projects with a focus on CRM platform architecture, development standards, systems integrations, and data management. This person will lead the development and implementation of a fully integrated commercial enablement technology stack and work with business owners to translate needs into clear business requirements and prioritize commercial needs for IT projects. The ideal candidate combines strategic leadership with deep technical expertise, is data-driven, highly fluent in the latest commercial enablement technology options, and has a strong track record of cross-functional leadership. Key Responsibilities - Commercial Systems & Analytics - Serve as business owner of Salesforce and project leader for a highly visible, cross-functional project to assess our current commercial enablement technology stack. - Design and build a fully integrated and scalable technology ecosystem that can best enable field sales, key customer team, customer/patient experience team, and marketing. - Develop and own the multi‐year systems roadmap for Commercial Operations, with Salesforce as the central platform. - Design and implement a robust and scalable Master Data Management and data governance program. - Drive the strategic direction of commercial systems by identifying opportunities to enhance scalability, usability, and business value. - Develop and execute strategies to optimize field-facing systems to maximize sales force effectiveness. - Translate business requirements into robust technical specifications and system enhancements that drive measurable commercial impact. - Collaborate on and implement data governance standards and ensure data quality across commercial systems. - Partner with Marketing, Service, Finance, and IT to align system capabilities with business strategy and evolving market needs. - Evaluate emerging technologies and integrations that enhance commercial effectiveness in a diagnostics environment. - Reporting & Performance Management - Develop tools and dashboards for real-time performance tracking and reporting. - Ensure timely and accurate collection, analysis, and dissemination of field sales reports. - Monitor department performance against KPIs and highlight areas of improvement. - Align Salesforce data structures with enterprise data and analytics strategy. - Operational Excellence - Build and manage a high‐performing Sales Ops Systems team, including admins, analysts, and technical partners. - Establish best‐in‐class processes for change management, release management, and user enablement. - Drive continuous improvement initiatives to streamline commercial processes and enhance user experience. - Collaborate with training and end user audiences to create and drive utilizations of systems and reports. - Lead end‐to‐end implementation of new commercial systems and enhancements. - Establish best-in-class change management, release management, and user enablement processes. - Other responsibilities as assigned. Qualifications - Bachelor's Degree required - 12+ years of experience in Sales Operations, Commercial Systems, or related functions, with at least 5 years in leadership roles. - 5+ years of experience supporting field teams. - Deep expertise in Salesforce platform strategy, architecture, and administration. - Strong understanding of transplant medicine, diagnostic workflows, and healthcare provider dynamics. - Proven ability to build and scale commercial systems that support complex product portfolios and field organizations. - Strong leadership, communication, and stakeholder‐management skills. - Demonstrated success driving cross‐functional initiatives and delivering measurable operational improvements. Preferred Attributes - Experience in post-transplant diagnostics or related therapeutic areas (e.g., nephrology, rare disease, immunology, cardiology, pulmonology, hematology). - Collaborative, proactive, and passionate about improving patient care through education. - Certification in Salesforce Administration, Lean Six Sigma, or similar. - Background in change management or process reengineering. - Entrepreneurial spirit; comfortable with rapid change, resource constraints, and the need to be flexible about roles. - Strong preference for candidates living in the Bay Area but open to candidates living on the West Coast. Benefits - Competitive base salary and incentive compensation - Health and welfare benefits, including a gym reimbursement program - 401(k) savings plan match - Employee Stock Purchase Plan - Pre-tax commuter benefits - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation - And more!

• You will independently guide our customers through the onboarding of our software, from kick-off and configuration to productive roll-out. • You will develop a deep understanding of our platform and act as the internal and external point of contact for functional questions about Fuxam. • You will run workshops and training sessions with users at universities, vocational schools and academies, train key users and ensure our software is adopted and works in everyday use. • You will collect customer feedback in a structured way, document it thoroughly and serve as the interface to Development by translating feedback into concrete product requirements. • You will find solutions for specific customer issues and coordinate closely with Customer Success, Support and Development. • You will pitch in wherever needed in a fast-growing team, from urgent customer requests to internal process improvements. • You will work with the latest AI tools and our CRM (HubSpot) and document customer information accurately and transparently.