Role Description We are looking for a CRM Business Analyst to support CRM (SFDC) Operations in scaling the systems, workflows, and data infrastructure that power our client’s Ads Sales. This role sits at the intersection of sales operations, CRM administration, and business analysis — translating field sales needs into structured, documented requirements and supporting the execution of CRM enhancements across global markets. The right candidate is analytically rigorous, highly organized, and comfortable working in a fast-moving environment where priorities shift and ambiguity is the norm. They bring a practitioner's understanding of CRM systems and sales workflows, and they know how to work cross-functionally to get things done without direct authority. This position is fully remote within the U.S. and is a W-2 hourly engagement for 6 months, with a likelihood of extension. The hourly rate is $60 - $70/hr. Candidates will be paid based on their work experience and skills. Candidates are also eligible for limited benefits such as health insurance, professional development, training, our referral bonus program, and our wellness program. Responsibilities - Requirements & Documentation - Gather, validate, and document business requirements from regional teams, translating local market needs into structured, scalable enhancement requests. - Maintain the CRM workflow documentation library, ensuring it reflects current system state and is accessible to field teams and stakeholders. - Support the development and maintenance of CRM policies and governance documentation. - CRM Operations Support - Serve as a day-to-day operational resource for CRM workflow execution, supporting the vendor operations team and handling escalated issues requiring deeper system knowledge. - Assist in the administration and configuration of CRM workflows, fields, and integrations under the direction of the CRM Operations Manager. - Monitor data quality, flag anomalies, and support the resolution of CRM data integrity issues across regions. - Analysis & Insights - Analyze seller behavior and CRM utilization data to identify friction points, adoption gaps, and opportunities to improve workflow effectiveness. - Build and maintain reports and dashboards that surface CRM performance metrics for operational and leadership audiences. - Support pre- and post-launch analysis for CRM enhancements, measuring adoption and impact against defined success metrics. - Cross-Functional Collaboration - Partner with regional teams to understand local workflows and surface patterns that can be codified into global solutions. - Coordinate with readiness and enablement teams on the rollout of CRM updates, supporting training materials and field communications. - Participate in sprint reviews, UAT cycles, and release planning with the Product & Technology team. Qualifications - 3–5 years of experience in sales operations, revenue operations, business analysis, or a related function in a media, technology, or high-growth environment. - Hands-on experience with SFDC — including reporting, workflow configuration, and data management. - Strong analytical skills with the ability to work with large datasets, identify trends, and present findings clearly to non-technical audiences. - Proven ability to gather and document business requirements and translate them into actionable, structured specifications. - Excellent written and verbal communication skills; comfortable working across time zones with global stakeholders. - Detail-oriented with strong project management instincts — able to manage multiple workstreams simultaneously without dropping threads. - Comfortable with ambiguity and the hands-on nature of building operations in a scaling environment. - Familiarity with sales methodologies and how CRM systems support the end-to-end seller workflow is a plus. Benefits - Health insurance - Professional development - Training - Referral bonus program - Wellness program

• Lead the discovery and documentation of client-defined configuration requirements. • Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off. • Configure the StarCompliance application according to agreed specifications and best practices. • Support clients through the initial rollout and adoption of the platform across their organization. • Deliver tailored client training sessions and provide expert implementation support during the deployment phase. • Facilitate structured user feedback sessions to identify problem areas and clarify feature requests • Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution. • Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution. • Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity. • Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices. • Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.

Role Description The Market Leader, Sales- Life Sciences will be responsible for leading and scaling Innovaccer’s Life Sciences business. This role owns the end-to-end success of the Life Sciences vertical, including: - Strategic planning - Business development - Product strategy and roadmap influence - Operational execution to drive sustained growth The primary responsibility of this role is to accelerate Innovaccer’s Life Sciences business across pharma, biotech, and medical device organizations. The Market Leader will work closely with Innovaccer’s senior product and technology leadership to shape market-aligned solutions and strengthen Innovaccer’s position in the Life Sciences ecosystem. The ideal candidate brings deep expertise in the Life Sciences industry, a strong understanding of healthcare and data/AI-driven platforms, and a proven track record in leadership and business management. A Day in the Life - Strategic Leadership: - Define and execute the overall strategy for Innovaccer’s Life Sciences business, aligned with company vision, goals, and growth objectives. - Identify growth opportunities across the Life Sciences market, including expansion of existing solutions and development of new products, services, and partnerships. - Lead the creation and execution of business plans that drive revenue growth, market share, and profitability within the Life Sciences vertical. - Business Development: - Build and maintain executive relationships with key Life Sciences stakeholders, including pharmaceutical companies, biotech firms, CROs, and medical device organizations. - Identify and pursue new business opportunities, including strategic partnerships and alliances, to expand Innovaccer’s Life Sciences footprint. - Lead complex negotiations and commercial discussions with strategic clients and partners. - Product and Solution Portfolio: - Bring a strong point of view on customer needs, competitive landscape, and regulatory requirements (e.g., FDA, GxP) to inform product strategy and differentiation. - Jointly define product direction and business plans for Life Sciences-focused solutions, ensuring alignment with market demand and compliance requirements. - Partner with Product, Engineering, and Marketing teams to ensure successful launch, adoption, and scaling of Life Sciences solutions. - GTM Operations and Channel Strategy: - Own OKRs and financial metrics (CARR, NPV + CARR) for the Life Sciences business. - Oversee GTM planning, resource allocation, and performance management. - Lead, mentor, and develop a high-performing Life Sciences team, fostering a culture of excellence, accountability, and continuous improvement. - Provide regular updates to executive leadership on business performance and progress. - Engage and grow C-level relationships across Life Sciences clients and partners. - Leverage strategic partnerships to drive new client acquisition and expand client value delivery. Qualifications - Bachelor’s degree in Business Administration, Life Sciences, Healthcare Management, or a related field; MBA or advanced degree preferred. - 10–15+ years of experience in Life Sciences, healthcare technology, or related industries, with 5+ years in senior leadership roles. - Proven track record of driving growth, building vertical-focused strategies, and leading large, complex business units. - Experience managing cross-functional teams and executing GTM strategies at scale. - Strong understanding of the Life Sciences ecosystem, including pharma, biotech, clinical research, and regulatory environments. - Exceptional leadership, communication, and executive presence, with the ability to influence across stakeholders. - Excellent interpersonal skills, with the ability to build and maintain relationships with key stakeholders and develop a strong culture of growth. - Strong analytical and strategic thinking capabilities with a results-oriented mindset. - Ability to operate effectively in a fast-paced, evolving environment. Benefits - Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. - Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. - Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. - Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Role Description In Deiner fachlichen Rolle als Meldewesenspezialist:in & Business Analyst:in analysierst und gestaltest Du fachliche Prozesse rund um das aufsichtsrechtliche und statistische Meldewesen. Dabei arbeitest Du an der Schnittstelle zwischen Fachbereich und IT, erstellst Anforderungen, begleitest die technische Umsetzung und bringst Dein Wissen aus dem Bereich Bankenregulatorik aktiv mit ein. - Du berätst und gestaltest eigenständig agile IT-Projekte und setzt gesetzliche und regulatorische Anforderungen im Bankwesen um. - Aufnahme, Analyse und Management von Anforderungen gehören zu deinen Kernaufgaben, ebenso wie die Abstimmung mit Fachbereichen und der Entwicklung. - Du unterstützt aktiv die Optimierung und Weiterentwicklung der IT-Systeme und -Prozesse. - Du pflegst eine partnerschaftliche Zusammenarbeit & offene Kommunikation mit unseren Kunden. Qualifications - Erfahrung als IT-Business Analyst:in in der Bankenbranche sowie im statistischen Meldewesen (insb. BiSta, AuSta, ZiSta, KreSta). - Fundierte methodische & konzeptionelle Kenntnisse in der Business Analyse und agilen Methoden. - Eine selbstständige und kommunikative Arbeitsweise, mit der Du Projekte proaktiv voranbringst. - Idealerweise hast Du bereits IT-Projekte zu regulatorischen Anforderungen umgesetzt. - Fließende Deutschkenntnisse (mind. C1). Benefits - Vertrauensarbeitszeit & bezahlte Überstunden. - 30 Tage Urlaub. - HanseFit Mitgliedschaft. - Neustes MacBook & iPhone. - JobRad & Bahncard 1. Klasse bei Bedarf. - Regelmäßige Firmenveranstaltungen wie Thementage, Community-Days, Unternehmensfahrt, BBHT-Stammtisch und viele mehr. - Modernes hundefreundliches Büro direkt am Hafen. - Regelmäßige Fort- und Weiterbildungen. - Mentoringprogramm. - Bei uns steht das Prinzip "voneinander, füreinander" im Vordergrund, jeder kann seine eigenen Interessen und Fähigkeiten einbringen und somit zum Erfolg des gesamten Teams beitragen. - Unser offenes und unterstützendes Arbeitsumfeld fördert den Austausch und die Zusammenarbeit. Bei Problemen stehen unsere Türen für jeden offen, sodass niemand mit persönlichen oder beruflichen Anliegen allein gelassen wird. - Zudem haben wir ein Mentorenprogramm, das neue Teammitglieder*innen beim Einstieg unterstützt und dabei hilft, sich schnell und effektiv in unsere Abläufe einzufinden. - Wir freuen uns darauf, Dich kennenzulernen und gemeinsam über Deine Perspektiven und Möglichkeiten bei uns zu sprechen.