Contact Center Concierge I
Location
United States
Posted
13 days ago
Salary
$20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Contact Center Concierge I
FASHIONPHILE
Role Description We’re looking for a Client Concierge to join us remotely in the state of Utah working 9:45 AM PST - 6:15 PM PST Sunday - Thursday or Tuesday - Saturday. This fully remote role is dedicated to delivering a premium, personalized experience to our clients, serving as a key point of contact for complex inquiries related to luxury resale, authentication, pricing and company policies. Through thoughtful communication and expert service, the Client Concierge plays a vital role in enhancing client satisfaction and elevating the overall FASHIONPHILE experience. - Deliver exemplary service by anticipating client needs, educating, advising, and problem-solving with clients on our offerings, policies, and the luxury resale market. - Handle inbound (95%) and outbound (5%) customer interactions via phone, chat, and email, delivering luxury-level support. - De-escalate dissatisfied customers professionally while offering solutions and support. - Collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings. - Document client interactions with precision, contributing to our database and helping refine our client experience strategy. - Maintain strong client relationships by offering expert product advice and fashion trend insights via site chat, video chat, text, email, and phone. - Personalize service through follow-ups, thoughtful notes, and tracking client needs. - Conduct client outreach in support of our Save-a-Sale program, Partner Program, and other client retention and loyalty-based initiatives. - Act as a brand ambassador, ensuring every interaction reflects FASHIONPHILE’s luxury and re-commerce values. Qualifications - A customer-first mindset with strong understanding of luxury service expectations. - Excellent verbal and written communication skills, with the ability to explain complex topics clearly and professionally. - A team player who values collaboration, but is also comfortable working independently. - Ability to multitask, prioritize and manage time effectively. - Individuals who are open to receiving feedback and are always willing to learn. - Strong proficiency in working with e-commerce platforms and navigating websites. - Ability to de-escalate, demonstrate discretion, and resolve stressful situations, maintaining a calm and professional demeanor with frustrated customers. - Ability to work on-site with flexible shifts, including weekends, holidays, and evenings. Requirements - Nice to Have: Prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools. - Nice to Have: Experience in luxury customer service, e-commerce, or high-end retail. Benefits - Medical, Dental and Vision Coverage. - FSA options for Medical, Dependent Care & Commuter Benefits. - Paid Time off, Paid Sick Time, and Paid Holidays. - 401(k) with generous match program. - Free Life Insurance and AD&D. - Long Term Disability Insurance. - Employee Discount. - Pay Rate: This position begins at $20.00/HR for all New Hires joining the company fully remote in the state of Utah.
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