Role Description - Provide high-quality travel support to customers via chat, phone, and email - Manage hotel, flight, rail, and car bookings accurately and efficiently - Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions - Support users with self-service functionality on the client’s platform and mobile application - Maintain extensive supplier, destination, and travel system knowledge - Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management - Ensure compliance with company travel policies, customer procedures, and global travel regulations - Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience - Participate in team meetings, product updates, and supplier/travel industry training sessions - Provide operational feedback to internal teams regarding customer experience and process improvements - Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment. Qualifications - Native/fluent in French, both oral and written. Fluent in English (B2 or higher) - Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment - Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management - Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals - Experience with ARC and BSP market booking practices - Understanding of travel industry regulations and global compliance requirements - Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage - Strong customer service and communication abilities - Ability to multitask and manage urgent travel-related requests effectively - Comfortable working in fast-paced international travel support environment - Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules. Benefits - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Guidance and tools to reach your full potential - Generous medical plans, dental, and vision benefits with premiums - Paid parental and bereavement leave - Subsidized commuter benefits - Mental health support - Connectivity stipends