• Develop and execute integrated, multi-channel marketing campaigns that drive awareness, engagement, pipeline creation, and revenue. • Build campaign plans spanning digital, content, webinars, events, email, social, partner, and outbound channels. • Partner with Product Marketing to translate messaging, launches, industry priorities, and thought leadership into high-impact campaigns. • Own campaign calendars, timelines, execution plans, and performance measurement across the organization. • Continuously optimize campaigns based on performance insights, market trends, and business priorities. • Lead the development and execution of ABX programs focused on strategic target accounts and buying groups. • Partner closely with Sales leadership and SDR teams to identify target account segments, engagement strategies, and campaign priorities. • Create personalized account journeys leveraging digital channels, content, events, executive engagement, and sales plays. • Drive alignment between marketing and sales around account engagement, pipeline progression, and revenue outcomes. • Measure account-level engagement, buying group penetration, pipeline influence, and account progression through the funnel. • Collaborate with Product Marketing, Content, Revenue Operations, Sales, SDRs, and Customer Success to develop coordinated campaign strategies. • Ensure campaign messaging, targeting, and execution are aligned across all customer-facing teams. • Work with Marketing Operations to establish campaign infrastructure, reporting frameworks, and attribution models. • Support executive visibility through regular campaign performance reviews and strategic recommendations. • Define campaign KPIs and success metrics tied to pipeline generation, account engagement, opportunity creation, and revenue impact. • Analyze campaign performance and buyer engagement trends to identify optimization opportunities. • Monitor funnel conversion, campaign influence, and account progression metrics to improve effectiveness. • Provide clear reporting and insights to stakeholders, highlighting business impact and recommendations for future investment. • Establish scalable campaign planning and execution processes. • Develop repeatable ABX frameworks and playbooks that can be expanded across segments and regions. • Identify opportunities to improve campaign efficiency, audience targeting, personalization, and performance. • Drive operational excellence across campaign management, execution, and measurement.

Role Description Under the direction of the Associate Director of Revenue Cycle Management, the Accounts Receivable (AR) Manager is responsible for ensuring the accurate and timely processing of all assigned claims. This role includes: - Promptly addressing daily correspondence from physician practices. - Reviewing and appealing insurance claim denials. - Following up on aged claims. - Taking necessary steps to resolve all claim issues or questions that escalate to the RCM team, including Salesforce case management. Primary Job Duties: - Management of the accounts receivable (AR) including analysis of the aged AR, looking for root cause issues; suggesting billed rules/edits when appropriate to stop errors from occurring. - Denial management - investigate denial sources, resolve and appeal denials which may include contacting payer representatives. - Make independent decisions regarding claim adjustments, resubmission, appeals, and other claim resolution techniques. - Collaborate with internal teams (Performance, Operations, Sales) as well as care center staff when appropriate. - Support large care center go lives when applicable, which may include overnight travel. - Work closely with our Revenue Optimization team to support efforts to ensure reimbursement is in line with payer contract agreements. Perform denial analysis utilizing the Trizetto platform. - Work directly with practice consultants or physicians to ensure optimal revenue cycle functionality. - Drive toward achievement of department’s daily and monthly Key Performance Indicators (KPIs). - Other duties as assigned. Qualifications - High School Graduate. - 3+ years experience in a medical billing office or equivalent claims experience. - Must understand the drivers of revenue cycle optimal performance and be able to investigate and resolve complex claims. - Experience with athenaHeath and/or athenaOne required. - Orthopedic medical claims billing experience required. - Advanced Microsoft Excel skills (ex: pivot tables, VLOOKUP, sort/filtering, formulas) preferred. - Experience with California payers and portals preferred. - Must comply with HIPAA rules and regulations. Requirements - The hourly range for this role is $24/hr to $26.45/hr in hourly base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). - This role is also eligible for an annual bonus targeted at 10%. - The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Benefits - Expense reimbursement for employees who regularly work from home offices.

• Oversee the end-to-end implementation of technology and business solutions • Bridge the gap between clients, stakeholders, and technical teams to ensure project delivery • Manage the complete project lifecycle from planning and resource allocation through execution • Lead multiple concurrent projects ensuring alignment with strategic business objectives • Establish and enforce quality standards across all project phases and deliverables • Develop and execute organizational readiness strategies • Manage stakeholder expectations and lead change management initiatives • Conduct data validation and system compliance checks • Manage project budgets, track resource utilization, and optimize costs

• Serve as the primary technical point of contact for assigned accounts. • Support onboarding, product training, and enablement to ensure seamless deployment and product usage. • Translate business needs into technical solutions; drive use case road map and guide feature utilization. • Demonstrate product features and capabilities within the platform • Partner with customer to strategize on adoption and innovation roadmap • Collaborate with Professional Services, Product, Support, and Engineering teams to resolve issues and surface enhancements. • Understand and disseminate technical best practices to customers • Build and maintain strong relationships with key executive and operational stakeholders. • Facilitate business reviews to track ROI, performance against KPIs, and alignment with strategic goals. • Drive customer health and retention by identifying risks and delivering proactive success plans. • Partner with customers to develop change management strategies for successful adoption. • Manage customer risks and escalations • Analyze product usage data and customer insights to identify opportunities for greater impact. • Develop and share case studies highlighting customer success and measurable outcomes. • Partner closely with Account Executives, Sales Engineers, and Support to deliver a unified customer experience. • Provide feedback to product and engineering teams based on customer input and usage patterns. • Support renewal and expansion efforts by aligning product value with customer goals.