Title: Product Design Lead Location: London England GB Job Description: Role Overview We're hiring a Product Designer to lead the next chapter of our design system and define how AI agents are used to design and build product features. This is a platform and enablement role: you raise the quality and velocity of every team by evolving the system, the guidance around it, and the AI harness that teams use - not by designing features yourself. You'll work at the intersection of design, engineering, and AI - setting direction, shipping practical tooling, and helping product teams design and build with confidence on top of what you provide. What This Role Is - and Isn't - It is: owning the design system, the guidance and patterns around it, the adoption motion across teams, and the AI agent harness that teams use to generate feature designs. - It is not: designing individual features, screens, or flows on behalf of product teams. Those teams design their own features using your system and AI tooling - your job is to make that path clear, fast, and high-quality. Key Responsibilities Evolve the design system and guidance - Define and drive the long-term vision and strategy for the design system across products. - Own and evolve system foundations - components, tokens, patterns, layouts - to support scale and consistency. - Author the guidance layer that turns the system into good decisions: usage guidelines, do’s and don’ts, content and interaction patterns, accessibility expectations, and design principles. - Make the system machine-readable: structured component metadata, tokens-as-API, and MCP-compatible documentation so AI agents and humans consume the same source of truth. - Define a clear contribution model so teams can extend the system without forking it. Drive adoption across teams - Treat adoption as a product. Understand where teams struggle, lower the cost of doing the right thing, and remove reasons to go off-system. - Run the enablement motion: documentation, onboarding, office hours, design reviews, paired sessions, and internal training. - Partner with product, design, and engineering leads to embed the system into their planning, review, and shipping workflows. - Define and track adoption and quality metrics (component coverage, off-system usage, design-to-code drift, accessibility conformance) and report on them. Build the AI harness teams use to design and build features Shape and ship the tooling that lets product teams use AI agents to generate feature designs and front-end implementations that conform to our system by default. You define the harness; teams use it to do their own design and build work. - Identify high-impact AI use cases that improve team velocity and quality, and prioritize which to operationalize - Build and operationalize practical AI “harnesses” that teams use directly, including: - Rapid prototyping and generation of feature designs and variants from briefs. - Design-to-code alignment and implementation verification against system components.- Automated design validation and consistency checks (system conformance, accessibility, content rules). - Author the eval set and guardrails that decide when AI-generated UI is on-system, accessible, and ready to ship - so quality is enforced continuously, not by manual review. - Define the contracts, prompts, and feedback loops that keep AI-generated output on-system and on-brand. - Partner with engineering on the underlying infrastructure (component metadata, model integrations, evaluation harness, agent integrations such as MCP). Quality, collaboration, and leadership - Establish quality standards and introduce scalable, automated design QA that runs continuously rather than as a manual gate. - Improve collaboration between design and engineering: handoff, documentation, shared ownership of components, and tighter feedback loops. - Mentor product engineering teams and influence cross-functional stakeholders to raise the overall quality bar - through systems, tooling, and rituals rather than by taking on their work. - Define and drive the long-term vision and strategy for the design system across products - Own and evolve system foundations (components, tokens, patterns) to support scale and consistency - Drive adoption across teams while balancing standardization with flexibility - Shape how AI is used within design and development workflows - Build and operationalize practical AI “harnesses” for: - Design validation and consistency checks - Design-to-code alignment and implementation verification - Rapid prototyping and generation of design variants - Identify and implement high-impact AI use cases that improve team velocity and quality - Establish quality standards and introduce scalable (including automated) design QA processes - Improve collaboration between design and engineering, including handoff, documentation, and shared ownership - Mentor designers and influence cross-functional stakeholders to raise the overall quality bar Requirements What We’re Looking For - Strong experience leading or scaling design systems in a multi-team environment. - A platform and enablement mindset - you measure your impact by what other teams ship, not by what you design yourself. - Solid product design foundation, with the ability to operate at both strategic and hands-on levels. - Hands-on experience with AI tooling for design and development, with concrete fluency in prompt design for component generation, agent/MCP integration, and authoring evals for generated UI. - Experience working closely with engineering teams and a strong understanding of implementation constraints. - Proven ability to introduce new tools, workflows, and ways of working at team or organizational scale, and to drive adoption of them. - Systems thinking with a pragmatic approach to balancing consistency and speed. - Comfort operating in ambiguity and shaping new areas. Nice to Have - Familiarity with front-end technologies and component-driven development - Experience building internal tools, platforms, or design infrastructure - Track record of influencing senior stakeholders and driving cross-team alignment Benefits • 25 days Holiday per year (increase by 1 day per year to 30 days max) + Bank Holidays • Hybrid working arrangements • Contributory pension scheme • Enhanced Parental leave • Cycle to Work Scheme • Private Medical Insurance through Vitality • Access to Oliva our Mental Health Therapy partners • Discounted Gym membership • Financial Coaching with Octopus Wealth • 2 days of volunteering leave per year • Sabbatical after 5 years’ service • Life Assurance – MetLife (UK employees only). • Ongoing Learning and Development to support you reach your career goals Our Values – or what we call “Vitesse at Our Best” The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes Driven to Succeed We’re ambitious about the opportunity ahead and committed to achieving it together. We hold ourselves to high standards, take pride in what we deliver, and push for meaningful outcomes for our customers, our partners, and each other. Tenacious Responsibility We take ownership of our work, our decisions, and our results. We face challenges with resilience, learn from setbacks, and see things through to completion. Because doing the right thing matters. Confident Humility We believe the best ideas come from listening and learning. We leave ego at the door, ask for help when we need it, and celebrate collective success. When one of us wins, we all do. WE ARE AN EQUAL OPPORTUNITY EMPLOYER We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. If you need any reasonable interview adjustments please let us know by contacting our head of talent on clara.moretti-parker@vitesse.io

• Define UX/UI strategy and lead product direction for an important part of Pantheon's product roadmap • Design, build, lead, and drive product strategy from day one

• Define UX/UI strategy and lead product direction for Pantheon’s product roadmap • Work as a true product partner in design, build, lead, and drive product strategy • Collaborate with cross-functional teams to deliver high-quality user experiences

Role Description At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products. In this role, you will: - Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. - Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos. - Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform. - Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams. - Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations. - Scale Design Systems & Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives. - De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives into a clear, unified strategic product roadmap. Qualifications - 8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms. - Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design and cross-product workflow mapping. - Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level. - Mastery of Technical Complexity: Experience translating abstract technical infrastructure primitives into seamless, developer-friendly mental models. - Team Multiplier: Experience mentoring other designers and driving structural change within a scaling UX organization. - AI-Powered UX Mindset: Curiosity about AI-powered tools and workflows. Requirements - Designed for Developers: Extensive practical experience designing interfaces for technical builders (APIs, CLIs, SDKs, or developer management consoles). - Advanced Data Visualization Fluency: Deep expertise in designing intricate monitoring systems and high-density analytical reporting dashboards. - Email Industry Expertise: Familiarity with email delivery infrastructure and transactional communication protocols. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - Retirement savings program - Equity plan and corporate bonus plan eligibility Company Description Twilio is dedicated to remote-first work and has a strong culture of connection and global inclusion. We empower employees to build positive change in their communities by supporting their volunteering and donation efforts.