• Own and maintain capacity reporting across all Element Critical data center sites, providing real-time visibility into power, space, and connectivity availability to support sales pipeline management and operational planning • Design, build, and maintain commercial dashboards and reporting tools that deliver actionable insights into product profitability, deal economics, and portfolio performance for senior leadership and the commercial team • Develop and manage customer inventory and capacity tracking processes within NetSuite, ensuring data integrity and forecast accuracy to support contractual compliance, renewal planning, and scalable portfolio growth • Establish and enforce data governance standards, KPIs, and reporting cadences that ensure consistency and reliability across commercial analytics, building organizational confidence in data-driven decision-making • Serve as a strategic partner to cross-functional stakeholders in Sales, Finance, and Operations, driving the development of scalable workflows, tools, and systems that support commercial growth and market expansion

• Leading a team of adjusters to drive performance • Managing day-to-day operations • Guiding complex claim decisions • Ensuring high-quality claim outcomes • Fostering a collaborative environment that inspires employees • Developing and directing business unit action plans • Managing customer communications and escalations • Analyzing results to support operational goals

Role Description We’re seeking an RCM Tech & Data Manager to act as the dedicated liaison between our Tech & Data team and Revenue Cycle Management. This role reports to the Director of Technology & Data. This is a highly cross-functional role that manages RCM reporting, system integrations, and automation—translating the needs of billing, coding, collections, and denial-management leaders into scalable technical solutions, and translating technical capability back into financial impact. This person must be comfortable working with RCM, Finance, analytics, and engineering partners, and have hands-on experience with most of the following: - Electronic Medical Records (EMRs) - SQL - Google Cloud Platform - Tableau - CRMs - Data warehouses You’ll be the go-to person for turning RCM problems into the right technical solution—and for making sure the right RCM data lands in the right systems, cleanly, accurately, and on time. Key Responsibilities - Analytics & Reporting Strategy - Define the analytics and reporting roadmap for the revenue cycle—deciding what to measure and how to measure it across denials, collections, AR aging, authorizations, and net collection rate - Guide and optimize the dashboard-building process rather than building everything yourself: scope requirements, set standards, review the analyst’s work, and drive iteration - Translate revenue cycle data into trends, impactors, and recommendations that leadership can act on - Direct ad hoc analysis on large, complex datasets and pressure-test the conclusions - Present findings to leadership, highlighting risks, opportunities, and strategic recommendations - Tech Enablement - Identify revenue cycle problems that are best solved with technology, and scope tech-focused solutions to address them - Lead RCM automation initiatives in HubSpot and adjacent platforms—e.g., referral and PCP workflows, lifecycle automation, and patient/provider communication—partnering with the marketing and engineering teams who own those systems - Design workflows that automate manual, error-prone steps in billing, coding, collections, and authorizations - Evaluate and pilot new tools and capabilities, building the business case for what to adopt, build, or retire - Translate RCM pain points into clear technical requirements and shepherd solutions from concept through rollout and adoption - Leverage AI tools (e.g., Claude, Gemini) to accelerate RCM workflows: drafting denial appeals, summarizing payor policies, building documentation, and prototyping automations within HIPAA-compliant, human-in-the-loop guardrails - Vendor Management - Serve as the technical liaison to RCM vendors across insurance verification, credentialing, patient collections, and payor contract negotiation - Own the data and integration relationship with each vendor—defining file formats, data exchange, and how vendor data flows into our reporting and systems - Set technical requirements and SLAs, evaluate vendor performance against them, and hold vendors accountable - Troubleshoot data and integration issues between vendor platforms and our internal systems, and drive them to resolution - Support vendor selection and onboarding by assessing technical fit, data security, and HIPAA compliance - Liaison, Leadership & Process - Act as the primary bridge between the Tech & Data team and RCM, prioritizing and translating business needs into a clear technical roadmap - Provide direction, mentorship, and technical oversight to the RCM Analyst, who works closely with and under this role - Drive process-improvement and automation initiatives that streamline billing, coding, and collections workflows - Maintain RCM data quality, governance, naming conventions, and field mapping across systems - Take a proactive, consulting-style approach—surfacing opportunities and proposing solutions rather than waiting for requests Qualifications - 3-5 years in healthcare analytics, healthcare technology, RCM analytics, or a similar technical role - Technical fluency in (enough to guide, review, and optimize—not necessarily build day to day): - One or more EMRs (e.g., athenahealth, Epic, eClinicalWorks, NextGen) and how clinical/billing data originates within them - SQL and a working knowledge of Python for reasoning about large, complex datasets - Google BigQuery (or a comparable cloud data warehouse) - Tableau (or similar BI tools) - HubSpot or similar automation platforms for workflow-based solutions - Healthcare experience is a must—meaningful time spent in a revenue cycle, or healthcare analytics environment - Deep understanding of revenue cycle processes: billing, coding, collections, authorizations, and denial management - A solutions mindset—able to look at an RCM problem and identify the best technical approach, then guide it to delivery - Experience managing or acting as the technical liaison to third-party vendors (e.g., insurance verification, credentialing, collections, payor contracting) - Experience integrating and troubleshooting data flow between EMRs, billing systems, vendors, and data warehouses - Experience with ETL processes in relation to healthcare and financial data - Working understanding of data governance, naming conventions, and field mapping across platforms - Able to direct QA, debug, and validate discrepancies between source-of-truth platforms (e.g., EMR vs. billing system vs. vendor vs. warehouse vs. BI tool) - Strong project management and communication skills—you’ll work across teams and with multiple high-level stakeholders on high-impact projects - Organized, curious, and detail-oriented—you catch what others miss - Able to troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders - Familiarity with AI tools for accelerating analysis, automation, and documentation in a compliant, reviewed workflow - Experience mentoring or leading other analysts a plus - Bonus: Understands how to navigate data restrictions and system complexities in a HIPAA-compliant environment, ensuring all RCM workflows, integrations, vendor relationships, and data handling meet privacy and compliance standards Benefits - Competitive salary and benefits - High-growth environment with ownership and autonomy - Smart, collaborative, creative teammates - Real impact on business performance and patient experience Company Description At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. - Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. - Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. - A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. - Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. - Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Requisition Number: 2366111 Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Advisory Services Manager - Remote is a senior consulting expert within the Optum Advisory - Enterprise Delivery Services consulting practice. Enterprise Delivery Services (EDS) is a rapidly growing business that serves clients across the health care ecosystem. We provide on-demand access to consulting talent with unparalleled experience and combine it with premium customer care and flexible contracting, allowing clients to focus on their core capabilities and create an agile workforce that scales with the demands of their business. EDS consultants combine deep healthcare expertise with AI-enabled delivery approaches, leveraging data-driven tools to accelerate insights, improve decision-making, and drive measurable outcomes across complex enterprise initiatives. Engagements are delivered through a range of structured consulting delivery models that are tailored to client needs, scope, and organizational maturity. Our consultants are engaged to support both internal teams within UnitedHealth Group and external commercial clients in one or more of the following areas: - Healthcare Consulting - Project and Program Management - Business Analysis - Product Management - Process Transformation - Change Management - Quality Assurance - Data Analysis and Reporting - AI-driven innovation and solution enablement - Training, Learning and Development You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Collaborate with business and technology teams to identify issues, establish objectives, develop recommendations, and implement solutions for our clients - Define, establish, and deploy Project Management Office (PMO) frameworks, standards, and best practices, leveraging advanced project management tools and artifacts (e.g., Charter/Scope, Integrated Project Plans, Issue logs, Requirements Matrices, Lessons Learned, and portfolio tracking) - Drive scalable use of AI-enabled tools to support and accelerate consulting delivery activities while improving efficiency and outcomes - Advise clients on practical applications of AI to enhance business processes, digital products, and operational performance - Monitor, manage, and document project milestones, deliverables, and outcomes throughout the project lifecycle, proactively identifying emerging issues and driving appropriate actions to maintain project alignment and momentum. - Develop, communicate, and execute comprehensive project risk and issue management plans, including mitigation and escalation strategies to minimize impact and ensure successful delivery - Determine funding needs, staffing requirements, allotment of resources to various phases of projects and lead others in the organization to make meaningful process improvements - Effectively build and maintain relationships with internal and external clients - Facilitate status updates and review of programs to client senior leadership team and/or project sponsor - Provide work stream/project oversight, manage and track issue resolution, and make key decisions for the project with the project sponsor - Provide clear communications (oral and written) and share knowledge at all levels of the organization - Provide coaching and mentoring of project team with the goal of developing and retaining talent within the organization - Drive outcomes without direct authority, engaging team members in a cross-functional environment - Provide leadership in the management and development of enterprise products and capabilities - Ensure that the engagement performs consistent with expected client value and internal financial targets Limited travel may be required for this role (less than 25% on average over a year's time, but may involve Monday through Thursday travel for multiple concurrent weeks to satisfy specific client project requirements). Consultants who are not local to an Optum office facility work from a home office when not at the client site. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 7+ years of complex enterprise program management experience - 7+ years of experience with MS Project or similar project management software - 6+ years of experience leading large-scale consulting engagements or large internal healthcare projects / programs in a client facing role - 6+ years of experience working in an Agile environment - 3+ years of experience with a nationally recognized consulting firm or a healthcare payer or provider system - 1+ years of experience with CA Agile, Rally, JIRA or similar application - 1+ years of experience presenting to senior executive level audiences - Experience using AI-enabled tools (e.g., generative AI, automation tools, or advanced analytics platforms) to enhance productivity and deliverables - Demonstrated ability to guide teams on effective and responsible use of AI tools, ensuring alignment with enterprise standards and delivery best practices - Based in greater Minneapolis, MN OR ability to relocate at own expense to Minnesota OR ability to travel up to 25% Preferred Qualifications: - Formal training and proven experience leading change management efforts, with proficiency in established methodologies (e.g., ProSci certification preferred) - Agile / Scrum certified - Experience in all phases of the Software Development Life Cycle (SDLC) - Experience in digital health or consumer digital products or services - Experience in a large matrixed environment - Demonstrated ability to work in a highly technical, fast-paced environment - Proven solid interpersonal skills *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.