• Deliver S&P’s InTegrity framework • Run programs that drive adoption of new technologies • Collaborate with stakeholders to properly align technology with desired business outcomes • Support the adoption of new/modified EHR and related systems • Capture organizational change management items, ensuring mitigation of change impacts • Leverage the stop-start-continue methodology to enhance adoption of new roles and workflows resulting from the Oracle Health Millennium implementation • Play a supportive role in program events and deliverables • Leverage solution expertise to engage and advise Oracle Health and our client(s) to ensure a successful implementation • Manage and complete the development of testing scenarios that correlate with client approved workflows and design

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership • Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials • Support clinical systems BSO and change management functions by contributing to process development, training, and change management. • Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities • Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications • Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities • Collaborate with system owners and stakeholders to resolve issues promptly and accurately. • Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption • Responsible to supporting the education and awareness of available support resources for the end users

Role Description - Help facilitate the operational execution of AI automation, overseeing project roadmaps. - Analyze data from historical experience and existing standards to design and drive an analytical approach to process automation. - Prepare reports of process-level automation impact and efficiency gains, using data to refine workflows. - Partner with process improvement teams to support ground level adoption. - Facilitate team-level process training and automation enablement. - Learn and leverage various technical products to acquire and analyze various data sets. - Assess and develop actionable plans based on user feedback. Qualifications - Bachelors - Equivalent experience will be considered in lieu of a degree. - Minimum of 1-3 years analytical experience. Requirements - Experience with Excel, Power BI or similar analytical tools. - Presentation skills. - Experience in Back-end operations or its equivalent. - Physical Demands: - Writing - Reading - Walking - Sitting - Standing - Driving - Extended Computer Usage - Lifting (5–10 lbs) - Must be willing to travel up to 20% Benefits - Base pay range is $65,478.00 - $96,885.29 per year. - Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. - This job is eligible to participate in our annual bonus plan at a target of 10.00%. - Competitive benefits package.

• Lead the end-to-end design and deployment of automated email journeys within Gainsight (Journey Orchestrator) • Own the creation of clear, compelling, and action-oriented email copy that resonates with diverse personas • Monitor campaign effectiveness through data sources like Gainsight and Salesforce