• Responsible for developing and executing plans to defend the bank and our clients from fraud losses associated with the bank’s payment rails, products, and tools. • Serves as the central point of accountability for aligning bank resources across the enterprise to help Commercial and Business Banking clients mitigate their exposure to fraud. • Aligns closely with Product Managers, Operations, and IT partners to drive the investment in, and delivery of, highly effective fraud mitigation product and tools for our clients. • Continuously assesses the condition of our fraud mitigation program and deliver fact-based recommendations for improvements and refinements. • Establish an enterprise view of our fraud control investment portfolio and roadmap by coordinating with Product, IT (including Cyber Security, application owners, and agile teams), Operations (including Financial Crimes), and business leaders. • Effectively advocate for appropriate investments to address weaknesses and establish a best-in-class fraud defense program. • Play the leading role in defining and delivering client authentication capabilities for all client interactions that are both effective and market-competitive. • Develop educational programs and communications that will keep all Commercial and Business Banking clients, front line teams, and support teams well-informed on fraud trends, risk mitigation techniques, and changes in bank processes and policies that will help mitigate fraud. • Act as point of escalation when fraud events occur to coordinate communications and action steps between clients, relationship teams, and support teams (including Legal, Financial Crimes, and service teams).

• Own product experiences that touch consumers, agents, and internal teams, always connecting design and product decisions back to real user needs and outcomes • Bring a strong consumer perspective to every problem: advocate for the end user in prioritization, tradeoffs, and roadmap decisions • Map the full journey of a consumer or internal user through Clever's product, and identify where the experience breaks down, creates friction, or loses trust • Partner with designers and engineers to define requirements, shape flows, and ship experiences that are clear, reliable, and trustworthy • Translate ambiguous user and business problems into clear specs, MVPs, and measurable outcomes • Reduce friction for internal users (ops, sales, support) by replacing manual workarounds with well-designed tooling and workflows • Define success metrics that reflect real user experience quality: not just engagement or uptime, but whether people are getting the outcome they came for • Use AI tools heavily to accelerate research, discovery, documentation, prototyping, and analysis

• Own and define the roadmap for Orum's data products • Rapidly prototype models on messy behavioral datasets and translate data signals into user-facing product features • Identify and define new product opportunities driven by data • Partner closely with Engineering to bring ideas into production • Inform other products’ roadmaps by generating killer insights from Orum’s data

• Own the product vision and multi-year roadmap across A2A rails: ACH (standard and same-day), RTP, FedNow, push-to-card, open banking, disbursements, and payouts • Define the business case and go-to-market strategy for each money movement capability with clear revenue targets, margin expectations, and partner adoption metrics • Build and manage a product P&L for the money movement value stream; review quarterly with Finance and report outcomes to CPO • Develop deep understanding of partner and merchant use cases—disbursements, refunds, insurance payouts, earned wage access, B2B transfers, settlement, payroll, and collections—and translate them into a differentiated product strategy • Lead bank, ODFI/RDFI, and payment network relationships (Nacha, The Clearing House, FedNow Service, etc.) in partnership with Business Development • Partner with Engineering leadership on ledger, settlement, reconciliation, and fraud/risk architecture for A2A rails • Define bank account verification strategy—micro-deposits, instant verification, open banking connectivity—and own the partner integration approach • Establish fraud, compliance, risk, and operational frameworks for A2A products in collaboration with Legal, Compliance, Risk, and Payment Ops • Champion A2A capabilities internally and externally, building awareness and advocacy across Sales, Partner Success, and peer product teams to drive cross-functional alignment and surface new use cases • Drive cross-sell and upsell of A2A capabilities into NMI's existing partner base of 6,000+ ISOs and ISVs • Build, manage, and develop a team of PMs and Designers: set OKRs, maintain growth plans, run performance management • Use AI tools actively in your workflow—spec writing, competitive analysis, customer feedback synthesis, discovery acceleration—and set that expectation for your team • Represent A2A externally: customer workshops, sales calls, industry conferences, and written thought leadership • Contribute to NMI product culture: share market insights, mentor PMs across value streams, participate in hiring and onboarding