• Manage and plan the product backlog, setting priorities based on business objectives and customer needs, taking quarter planning into account; • Create and write initiatives, epics and stories, eliciting, documenting and detailing functional requirements and business rules related to insurance, including auto insurance; • Conduct backlog refinement sessions with the technical team; • Provide partial status updates for initiative deliveries; • Coordinate and align with external partners; • Work on integrations via APIs and insurers' digital ecosystems; • Support the development of new products and initiatives related to digital services, including solutions focused on mobility, customer experiences and financial services.

• Responsible for developing and executing plans to defend the bank and our clients from fraud losses associated with the bank’s payment rails, products, and tools. • Serves as the central point of accountability for aligning bank resources across the enterprise to help Commercial and Business Banking clients mitigate their exposure to fraud. • Aligns closely with Product Managers, Operations, and IT partners to drive the investment in, and delivery of, highly effective fraud mitigation product and tools for our clients. • Continuously assesses the condition of our fraud mitigation program and deliver fact-based recommendations for improvements and refinements. • Establish an enterprise view of our fraud control investment portfolio and roadmap by coordinating with Product, IT (including Cyber Security, application owners, and agile teams), Operations (including Financial Crimes), and business leaders. • Effectively advocate for appropriate investments to address weaknesses and establish a best-in-class fraud defense program. • Play the leading role in defining and delivering client authentication capabilities for all client interactions that are both effective and market-competitive. • Develop educational programs and communications that will keep all Commercial and Business Banking clients, front line teams, and support teams well-informed on fraud trends, risk mitigation techniques, and changes in bank processes and policies that will help mitigate fraud. • Act as point of escalation when fraud events occur to coordinate communications and action steps between clients, relationship teams, and support teams (including Legal, Financial Crimes, and service teams).

• Own product experiences that touch consumers, agents, and internal teams, always connecting design and product decisions back to real user needs and outcomes • Bring a strong consumer perspective to every problem: advocate for the end user in prioritization, tradeoffs, and roadmap decisions • Map the full journey of a consumer or internal user through Clever's product, and identify where the experience breaks down, creates friction, or loses trust • Partner with designers and engineers to define requirements, shape flows, and ship experiences that are clear, reliable, and trustworthy • Translate ambiguous user and business problems into clear specs, MVPs, and measurable outcomes • Reduce friction for internal users (ops, sales, support) by replacing manual workarounds with well-designed tooling and workflows • Define success metrics that reflect real user experience quality: not just engagement or uptime, but whether people are getting the outcome they came for • Use AI tools heavily to accelerate research, discovery, documentation, prototyping, and analysis

• Own and define the roadmap for Orum's data products • Rapidly prototype models on messy behavioral datasets and translate data signals into user-facing product features • Identify and define new product opportunities driven by data • Partner closely with Engineering to bring ideas into production • Inform other products’ roadmaps by generating killer insights from Orum’s data