• Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business. • Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features. • Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction. • Help the team deeply understand who they're designing for. • Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed. • Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience. • Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives. • Be an active mentor for designers and design managers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team. • Inspire a user-centric culture within the team and across the organization. • Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects. • Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence. • Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes. • Drive accessibility into products through inclusive design, awareness, and innovation. Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform.

• Collaborate within a team of designers, product managers, and engineers. • Assist more senior designers on sophisticated, inventory-centric capabilities. • Refine the Toast UX so non-restaurant customers feel at home. • Implement AI-supported workflows across product features. • Develop native mobile inventory solutions. • Design onboarding flows that accelerate time-to-value for customers. • Contribute to a retail and fuel mode on POS devices.

• Own End-to-End Consumer Experience Design • Design user journeys, flows, wireframes, and interfaces across the consumer app • Improve activation, first-purchase conversion, and repeat-purchase behavior • Lead design from discovery through launch and iteration • Conduct user research, usability testing, and competitive reviews • Translate qualitative insights and quantitative data into actionable design solutions and hypotheses • Contribute to a Unified Design System • Create and refine components, interaction patterns, and visual guidelines across mobile and web • Ensure consistency across consumer, creator, business, and partner surfaces • Partner with Brand to maintain visual and identity cohesion • Apply best practices for accessibility, responsiveness, and performance • Support Cross-Platform Experiences (Mobile + Web) • Adapt mobile-first patterns into scalable, performant web experiences • Design cohesive cross-platform flows across mobile, web, and business tools • Support partner surfaces and cross-platform behaviors • Ensure clarity and usability across devices and form factors • Improve Business and Creator Tools • Design intuitive flows for business owners managing cashback, budgets, analytics, and promotions • Simplify complex data into clear, actionable dashboards • Create smooth posting flows, templates, and creator tools that increase content quality and output • Balance power and simplicity in tools built for non-technical users • Collaborate Cross-Functionally • Partner closely with Product, Engineering, Data, and Marketing to define problems and ship solutions • Participate in roadmap planning, design reviews, and critiques • Communicate design decisions clearly and influence outcomes through strong storytelling

• Understand design direction and contribute to work that is in line with Multiplayer's quality standards • Learn how to gather relevant data and input for problem solving • Expand your knowledge of accessibility standards for web and software products • Become familiar with the basic design foundations within user experience, interaction, and visual design • Lend a hand in the production of different kinds of design outputs such as journey maps, wireframes, and prototypes • Learn about how design can impact the overall business, and how this impact can be measured • Learn about the different design methods and when to use each within a project • Learn about design systems and how to use them effectively in the design process • Contribute to presentation reviews and the layout of content to tell a cohesive story • Engage in opportunities to learn and grow in design capabilities and techniques • Participate in Multiplayer's internal bootcamp to further your learning and understand how we work