• Create short and long-form content that is engaging and educational • Design an interview series to raise awareness of Inngest's infrastructure expertise • Build independent research reports to highlight important conversations in our market • Shape product launch content strategy, from the bottom of the funnel (BoFu) to the top of the funnel (ToFu) • Adopt a data-first approach to stay up to date with the latest trends and topics in our field • Help shape and develop our content voice, style, and structure as the company grows • Partner with product marketing and engineers to understand our products and technology

• Translate complex multi-stakeholder needs into intuitive products and services, collaborating with engineers on solutions that turn safety into usability, and with cross-functional teams including data science, investigations, operations, legal, policy, GenAI, education, and enterprise • Define and articulate measurable safety outcomes and impact for key initiatives, linking work to value and ensure clear alignment on user needs and problems to solve by writing user stories and use cases supported with data • Prioritise incoming requests for the team, and support the Team Eng Lead (TEL) in prioritising the backlog and development sprints • Build a deep understanding of the current user protection mechanisms across Canva to understand existing issues and escalation points, driving innovation in safety capabilities to stay ahead of emerging threats and industry regulations • Plan out adoption timelines with buy-in from internal teams, balancing their immediate needs to deliver impact with long-term sustainability and efficiency, ensuring timely delivery by staying ahead of potential risks and unblocking teams in advance • Partner with engineering leadership to refine and operationalise the vision and strategy for content safety, showing how the future state will drive impact through a prioritised roadmap across review tooling, policy enforcement (including e.g. strikes, suspensions, appeals), efficiency (e.g. review hotkeys, unit economics), UX (e.g. refusals and redirects), and wellness (e.g. blurring) • Proactively communicate product vision, roadmap progress, and upcoming changes to stakeholders at all levels in the organization, highlighting team achievements to build visibility and understanding of the risks and impact we have • Be an escalation point as well as iterate on escalation channels & processes for all T&S incidents, appeals, and investigations including user and government reports • Assess Canva product safety risks, working closely with product teams on the creation and implementation of new products with the goal of ensuring Trust & Safety mitigations and procedures are aligned with industry best practices to safeguard our community

• Perform basic and advance trouble shooting and answers content and process questions within the team and others within the organization. • Prepare, proof read and update Official Reports print publications for quality and completeness before release to customers. • Prepare, proof read and update Shepard's print products for quality and completeness before release to customers. • Participate in intra/inter team discussions regarding work processes and policies that help in process improvement of online and offline products. • Perform basic and advance/complex processes and database content maintenance for jurisdictions within the Official Reports teams. • Apply applicable Official Reports print tagging to prepare incoming documents for the Official print process. • Apply jurisdictional specific style manual rules when proof reading Official Reports publications. • Apply core/advanced editorial policies, processes and database content maintenance for online and offline products including: XML editor and XML tags, cite recognition and validation, case names/Title rules, cite addition and pagination in multiple jurisdictions. • Consistently meet production and quality standards. • Work effectively with team members and other diverse groups within the organization. • Assist manager and lead to drive continuous improvement within team and organization. • Prioritize and manage workload efficiently with minimal direction. • Evaluate and resolve basic data issues. • Additional tasks and projects as assigned.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs Develop client partner relationships Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications