Role Description The Field Clinical Representative provides technical and clinical expertise, educational and field support to ensure the safe adoption of the Inspire therapy and products. The FCR is responsible for working with customers, physicians, clinic staff, and Inspire field staff to drive procedural and practice success. Opportunities You Will Have in This Role - Provide technical support during implant procedures and at device activation. - Maintain credentials enabling access to assigned hospitals and clinics. - Provide technical leadership and education in assigned region to account clinical staff. - Provide post-training follow up including procedural reviews, in servicing and support. - Assist customers in device troubleshooting. - Collaborate with sales personnel on appropriate training/support for targeted customers. - Proactively disseminate peer-reviewed scientific and clinical information to customers and assigned sales team as needed. - Provide technical expertise for assigned regional education and training activities. - Stay current on relevant scientific publications and clinical evidence. Qualifications - Bachelors’ degree and 2+ years of related clinical, healthcare or medical device industry experience (OR) Bachelor's degree and 1+ years applicable Inspire experience (OR) an Associates’ degree or Professional Certification and 5+ years of related clinical/healthcare or medical device industry experience. - Ability to communicate and collaborate effectively in a clinical setting. - Strong computer skills with MS Office including PowerPoint and Excel. - Problem solving/trouble shooting skills. - Ability to travel (including overnights as needed) within territory. Preferred - Degree in Nursing, Engineering, Science or technical discipline. - Previous Operating Room (surgical) coverage with implantable devices. Salary The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. The anticipated salary range for this position is $100,000 - $130,000 USD. Benefits - Multiple health insurance plan options. - Employer contributions to Health Savings Account. - Dental, Vision, Life and Disability benefits. - 401k plan + employer match. - Identity Protection. - Flexible time off. - Tuition Reimbursement. - Employee Assistance program. - Opportunity to participate in the ownership and success of Inspire through equity awards and the Employee Stock Purchase Program.

• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung HME digital radiography imaging technologies • Consults and collaborates with key stakeholders to prepare for installation and deployment of Samsung HME digital radiography imaging technologies, including but not limited to electrical, mechanical, gas, pneumatics, software, networking and integration to data/information retention systems • Performs or coordinates assembly and installation of Samsung HME digital radiography imaging technologies, including but not limited to electrical, mechanical, software, networking and integration to data/information retention systems • Prepares periodic maintenance instructions for Samsung HME digital radiography imaging technologies • Performs required safety inspection and performance assurance on Samsung HME digital radiography imaging technologies • Assess Samsung HME digital radiography imaging technologies for compliance with HIPAA storage and security policies • Completes documentation for entry into the centralized maintenance management system • Completes and maintains system function, configuration and support documentation • Ensures compliance with all federal/state/local rules and regulations and all applicable policies and procedures governing Samsung HME digital radiography imaging technologies • Directly performs or schedules with Samsung HME dealers or outside independent service vendors the performance assessment, preventive maintenance on Samsung HME digital radiography imaging technologies and documents work performed • Review outcome of repairs, preventive maintenance actions taken by Samsung HME dealers and independent service organizations and makes recommendations concerning changes to preventive maintenance schedules, procedures, or documentation • Analyzes and corrects malfunctions on Samsung HME digital radiography imaging technologies. Analysis and corrective methods include but are not limited to observation of front panel and controls; interpretation of block and schematic diagrams; utilization of appropriate test equipment; replacement of components, PC boards, sub-systems and software; adjustment and restoration of network connectivity and integration to data/information retention systems; calibration and adjustment to manufacturers specifications; working with clinical and engineering personnel to correct operator based problems • Performs or coordinates remediation action on Samsung HME digital radiography imaging technologies medical/imaging equipment safety • Performs investigative evaluation of Samsung HME digital radiography imaging technologies involved in patient and employee incidents / accidents. Document’s findings and reports as required • Performs or coordinates the decommissioning of Samsung HME digital radiography imaging technologies and other medical equipment per established policies • Assists, as required, with staff in-service education. Cross train new employees on use on test equipment, department procedure, and medical system support • Develops and implements a plan for professional growth • Maintains current with advancing technology, including Samsung HME provided training as required to perform duties • Performs miscellaneous duties as directed in support of the need of the organization

• Support our Service network and help build a world class Customer Satisfaction Department. • This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls. • On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times • Ensure escalation situations are managed and corrected quickly and professionally • Provide 2nd line support to the distributors in all aspects of customer support • Have a very high level of product knowledge • Define PM kits and all service tools • Build a service database of information to align with our corrective action systems • Provide information such as fault trees and training materials • Run tests and simulations at our facility to assist with problem solving • Travel to the field to train and or resolve customer issues • Train service engineers • Attend and complete all required training and certification exams • Learn to be proficient in service and repair of all systems (current, new, and updates) • Be able to work independently and take ownership of customer base • Be completely self-sufficient in the field • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations • Become and remain compliant with REPtrax and VendorMate • Follow all company policies regarding travel, expenses, meetings, and meals • Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently • Maintain service calendar accessible by CS Manager/staff • Close reports to CSD on Great Plains, PM Reports, Service Reports • Required to wear dosimeter when in direct contact with radiation emitting devices

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management • Provide preventative maintenance in accordance with published procedures • Keep performance and maintenance records on the equipment • Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Analyze equipment failures to determine cause and recommend corrective action • Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations • Maintain customer good will through effective communication of all services rendered and effective communication of service and operator issues