Role Description As an Operations Engineer, you will work at the intersection of platform operations, client and production support — ensuring the reliable day-to-day running of AiMi's AI-enabled financial market infrastructure. - Act as first-line (Level 1) support for platform and client production issues - Monitor platform health, investigate alerts, and respond to incidents - Triage and troubleshoot issues by analysing logs, metrics, and system behaviour - Handle client queries related to platform usage, availability, and incidents - Support production releases and post-release monitoring - Help build and improve monitoring, alerting, and operational tooling - Document common issues, runbooks, and support processes Qualifications - Strong understanding of Amazon CloudWatch and other AWS tools - Solid exposure to AWS cloud platforms - Understanding of how to troubleshoot production systems using logs and monitoring - Experience in an operations or platform support related role - Interest in AI, automation, or agent-based tools - Basic scripting skills (e.g. Python, Bash, or similar) - Familiarity with tools like Jira, GitHub, Slack, or similar - A methodical, problem-solving mindset with strong attention to detail - Clear written communication skills for client and internal support Requirements - Git & GitHub basics — ability to read PRs, understand branch strategy, and follow a release workflow - GitHub Actions basics — able to read and understand CI/CD workflow YAML files, identify a failing step, and follow deployment logs. Not expected to write workflows from scratch - AWS CDK / CloudFormation awareness — understands that infrastructure is defined as code and deployments are stack-based. Writing CDK is not required Benefits - Hands-on experience supporting live, production-grade systems in an early-stage tech startup - Exposure to modern automation, observability, and AI-enabled platforms - Opportunity to grow into a senior operations or platform role - Practical insight into capital markets infrastructure and operational workflows - Collaborative, flexible, remote-first team culture Company Description An award winning platform built specifically for financial markets, streamlining manual tasks with agent driven workflows that accelerate access to trading and data infrastructure.

• Assign work activities and monitor group activities • Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements • Monitor and maintain availability of tools, materials and supplies • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs • Manage inventory, including monitoring levels and performing merchandise reconciliation • Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers • Develop and mentor staff to reach goals; train staff on company policies and procedures • Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues • Ensure compliance with corporate warehouse policies, procedures, and programs • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems • Use route planning software to build efficient delivery routes • Manage the dispatch of contract carriers and resolve issues throughout the day • Identify problem areas, including restructuring routes to improve operational efficiencies • Train and develop contract carriers, and dispatchers to meet and exceed customer expectations • Ensure that all work is completed accurately and within established time frame • Ensure photos are taken for every job • Allocate and request additional resources as needed

Role Description We are looking for a Payments Operations Specialist to support the end-to-end student payment lifecycle, including: - Payment processing - Loan operations - Documentation management - Refund handling - Cross-functional coordination Key responsibilities include: - Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems. - Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process. - Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems. - Process and manage student documentation, including enrollment agreements, academic records, and other operational documents. - Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues. - Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution. - Calculate, process, and communicate student refunds in a timely and accurate manner. - Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience. - Contribute to the continuous improvement of operational processes, documentation, and team workflows. Please note: The Payments Operations Team manages several operational streams. In this role, you will focus on a specific area while collaborating closely with the broader team. Qualifications - 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment. - Advanced English communication skills, both written and spoken. - Advanced Excel skills, including complex formulas (e.g. XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets. - Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools. - Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and make data-driven decisions. - Excellent attention to detail and a high level of accuracy when working with financial, operational, and student-related data. - Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills. - Comfort working with routine operational tasks while continuously identifying opportunities to improve processes and increase efficiency. - Ability to thrive in a fast-paced environment with changing priorities and incomplete information. - Proactive mindset with a strong sense of ownership and accountability. - Experience using collaboration and documentation tools such as Slack, Notion, or similar platforms. - Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across different teams and functions. - Interest in technology, online education, and digital products. - Experience building or documenting operational processes is a plus. - Familiarity with automation tools and workflow optimization is a plus. Benefits - Full-time remote collaboration. - Compensation for part-time collaboration is 600 USD per month. - A comfortable digital office using modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless. - Growth opportunities as our product is expanding quickly. - Diverse and tight-knit team spread across Israel, Serbia, USA, Georgia, Armenia, and more.