• Assign work activities and monitor group activities • Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements • Monitor and maintain availability of tools, materials and supplies • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs • Manage inventory, including monitoring levels and performing merchandise reconciliation • Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers • Develop and mentor staff to reach goals; train staff on company policies and procedures • Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues • Ensure compliance with corporate warehouse policies, procedures, and programs • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems • Use route planning software to build efficient delivery routes • Manage the dispatch of contract carriers and resolve issues throughout the day • Identify problem areas, including restructuring routes to improve operational efficiencies • Train and develop contract carriers, and dispatchers to meet and exceed customer expectations • Ensure that all work is completed accurately and within established time frame • Ensure photos are taken for every job • Allocate and request additional resources as needed

Role Description We are looking for a Payments Operations Specialist to support the end-to-end student payment lifecycle, including: - Payment processing - Loan operations - Documentation management - Refund handling - Cross-functional coordination Key responsibilities include: - Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems. - Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process. - Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems. - Process and manage student documentation, including enrollment agreements, academic records, and other operational documents. - Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues. - Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution. - Calculate, process, and communicate student refunds in a timely and accurate manner. - Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience. - Contribute to the continuous improvement of operational processes, documentation, and team workflows. Please note: The Payments Operations Team manages several operational streams. In this role, you will focus on a specific area while collaborating closely with the broader team. Qualifications - 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment. - Advanced English communication skills, both written and spoken. - Advanced Excel skills, including complex formulas (e.g. XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets. - Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools. - Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and make data-driven decisions. - Excellent attention to detail and a high level of accuracy when working with financial, operational, and student-related data. - Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills. - Comfort working with routine operational tasks while continuously identifying opportunities to improve processes and increase efficiency. - Ability to thrive in a fast-paced environment with changing priorities and incomplete information. - Proactive mindset with a strong sense of ownership and accountability. - Experience using collaboration and documentation tools such as Slack, Notion, or similar platforms. - Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across different teams and functions. - Interest in technology, online education, and digital products. - Experience building or documenting operational processes is a plus. - Familiarity with automation tools and workflow optimization is a plus. Benefits - Full-time remote collaboration. - Compensation for part-time collaboration is 600 USD per month. - A comfortable digital office using modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless. - Growth opportunities as our product is expanding quickly. - Diverse and tight-knit team spread across Israel, Serbia, USA, Georgia, Armenia, and more.

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members • Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers • Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients • Compile and share PSC performance data to support field strategies and account planning • Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners • Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks by ensuring team readiness • Ensure all communications and materials align with non-promotional requirements and compliance standards.