CULTURAL EXPERIENCES ABROAD LLC

Role Description As the Vice President of Institutional Relations, you’ll be a senior commercial leader responsible for driving revenue growth, enrollment, and market expansion across a defined territory by managing a team of salespeople RD (Regional Directors). In this role, you’ll set strategy, build high-impact institutional partnerships, and lead a consultative, relationship-driven go-to-market approach that positions CEA CAPA as a preferred provider. What You’ll Do - Territory & Growth Planning - Lead, coach, and develop a team of reps RD (Relationship Directors) to drive consistent quota, revenue, retention, and enrollment targets. - Own and execute a growth plan with CRO. - Translate targets into territory quotas with weekly pipeline reviews and win rates to drive revenue generation. - Set clear quotas (new + expansion) to drive account growth, program/expansion growth, and retention (NRR, upsell). - Maintain regular engagement with key stakeholders at University Partners. - Lead territory and account planning. - Standardize account plans (org map, pain, opportunity, next steps). - Run territory reviews and monthly account deep dives. - Drive pipeline creation discipline across prospecting and partner collaboration. - Identify high-potential and underpenetrated Partners and enforce pipeline creation targets, KPIs, and prospecting discipline. - Collaborate with the team to identify high-potential opportunities aligned with program offerings. - Recommend appropriate programs based on academic, growth, and institutional needs. - Awareness & Relationship Development - Drive the team to build visibility and trust with university stakeholders, specifically with Admissions, Enrollment Management, Study Abroad Office, or other executives as identified. - Represent CEA CAPA at conferences, campus events, college fairs, and campus sales calls. - Partner with the broader Institutional Relationship sales team, Partner Services team, and Strategic Academic Liaison team to drive University Partner growth in a coordinated manner. - Strategy & Continuous Improvement - Partner cross-functionally with Marketing, SDRs, Customer Success, Academics, and Program teams to align on pipeline, conversion, and partner outcomes. - Share market insights, competitive intelligence, and frontline messaging feedback to refine positioning and go-to-market execution. - Identify and implement process improvements and best practices to increase team productivity, win rates, and deal velocity. - Drive adoption of sales tools, playbooks, and methodologies to improve consistency and performance. - Support development of partner growth strategies that strengthen long-term relationships and expand opportunities with university partners. - Contribute to initiatives that enhance sales effectiveness, partner experience, and overall revenue outcome. Qualifications - Bachelor’s degree required, master’s degree a plus. - 5+ years of progressive sales leadership experience, with higher education exposure preferred. - 3+ years in a consultative, relationship-driven sales or business development role, with a track record of influencing decision-makers. - Proven experience in a complex relationship-oriented/multi-stakeholder sales cycle. - Preference given to higher education or in a similar complex sales motion. - Strong relationship-building skills with the ability to influence, advise, and drive decisions. - Excellent consultative communication and presentation skills, including comfort engaging with diverse sets of buyers such as executives, students, families, and institutional stakeholders. - Demonstrated ability to manage a broad set of accounts to prioritize high-impact opportunities and consistently work toward targets. - Experience using Salesforce CRM to manage pipeline, track activity, and monitor performance and ensure timely follow-up and conversion. - Willingness and ability to travel 50–75% within an assigned portfolio of university partners. - Self-directed and results-oriented leader, with confidence operating in a remote environment while collaborating effectively across teams to achieve goal-based outcomes. Benefits - Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces. - 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters. - Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters. - Encouragement of team connection and celebration, from office events to informal get-togethers and virtual hangouts. Why This Role Matters The VP Role is a key ambassador for CEA CAPA, often introducing students and families to global study abroad opportunities for the first time. Success in this role builds trust, drives enrollment growth, strengthens institutional partnerships, and enhances CEA CAPA’s reputation. This is a highly visible, field-based role for professionals who excel at relationship-building and enjoy helping students take the next step in their college journey globally.

Role Description As the National Director (ND) - First Year Experience Partnerships, you’ll be responsible for driving student enrollment and revenue growth by building strong institutional relationships, guiding students through the enrollment journey, and expanding CEA CAPA’s presence within an assigned territory. This role blends relationship management, consultative sales, and institutional collaboration to deliver sustainable growth. What You’ll Do - Territory & Growth Planning - Own and execute a growth plan in collaboration with the Regional Vice President and CRO. - Own a defined set of University Partners set with clear targets. - Develop and execute territory and account plans in partnership with the Regional Vice President and/or CRO. - Identify whitespace, growth opportunities, and priority accounts to consistently build pipeline. - Awareness & Relationship Development - Build visibility and trust with universities stakeholders specifically with Admissions Enrollment Management, Study Abroad Office or other executives as identified. - Represent CEA CAPA at conferences, campus events, college fairs, and campus sales calls. - Leverage social media and field presence to elevate brand awareness. - Partner with the broader Institutional Relationship sales team, Partner Services team, and Strategic Academic Liaison team to drive University Partner growth in a coordinated FYE pursuit. - Opportunity Qualification - Meet with University Partners to discuss revenue goals, yield, and conversion rates. - Understand institutional priorities and enrollment drivers. - Identify high‑potential opportunities aligned with program offerings. Recommend appropriate programs based on academic, growth, and institutional needs. - Address questions related to cost, safety, academics, and outcomes. - Strategy & Continuous Improvement - Coordinate and support events such as information sessions, fairs, and orientations. - Work cross‑functionally with other sales teams, marketing, academics, student engagement, and program teams. - Share market insights, competitive intelligence, and messaging feedback. - Contribute ideas and best practices to improve sales effectiveness and FYE outcomes. - Institutional Partnership Growth - Maintain and expand relationships with university partners. - Collaborate on initiatives that support long‑term, mutually beneficial partnerships. - Meet or exceed enrollment and activity targets. - Maintain accurate pipeline visibility and forecasts. Qualifications - Bachelor’s degree required; master’s degree a plus. - 5+ years of professional sales experience, with exposure to higher education preferred. - 3+ years in a consultative, relationship-driven sales or business development role. - Proven experience in admissions, enrollment management, recruitment, or a similarly complex, multi-stakeholder sales cycle. Requirements - Strong relationship-building skills with the ability to influence, advise, and drive decisions. - Excellent consultative communication and presentation skills, including comfort engaging with diverse audiences such as executives, students, families, and institutional stakeholders. - Demonstrated ability to manage a broad portfolio of accounts, prioritize high-impact opportunities, and consistently work toward targets. - Experience using Salesforce CRM to manage pipeline, track activity, monitor performance, and ensure timely follow-up and conversion. - Self-directed and results-oriented, with confidence operating in a remote environment while collaborating effectively across teams to achieve goal-based outcomes. - Willingness and ability to travel 50–75% within an assigned portfolio of university partners. Benefits - Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces. - 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters. - Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters. - Encouragement of team connection and celebration, from office events to informal get-togethers and virtual hangouts.

Role Description The Senior Global Operations Manager is responsible for overseeing and optimizing the operational processes, tools, and information systems to support the global teams. This position is responsible for maintaining quality standards of reporting, system enhancements, training resources, and standard operating procedures among other administrative duties. Additionally, the position collaborates with various stakeholders to drive continuous improvement and enhance the overall effectiveness of operations and program delivery. This position is fully remote and open to candidates based in the UK or Spain who have valid work authorization. Although we are not able to provide visa sponsorship, we encourage applications from individuals already eligible to work in these countries and who are excited to contribute from a flexible, remote environment. Please note this is a fixed-term maternity cover role. The expected contract period is from 18 May 2026 to 15 January 2027, subject to change in line with business needs. What You’ll Do - Update and maintain dashboard reporting for Global Operations leadership - Point person for questions regarding the database for international staff - Data analysis – review and develop reporting mechanisms in database to support KPI’s - Oversight of standard operating procedures and documented processes within Global Operations - Lead and facilitate conversations or working groups with Program and Center Directors to standardize, optimize and deploy effective and efficient business processes across all areas of staff and student experience. - Complete process mapping of existing International Operations activities to drive optimization and eliminate waste. - Collaborate on initiatives to better align Enrollment Advisors and International staff for efficiencies in pre-departure advising and enrollment processes, building consistency across sites and enhancing the student experience. - Collaborate with the other CEA departments to support clear and efficient processes and best practices between them and International Operations. - Become a power user and trainer on use of technology used by the International staff - Lead and facilitate conversations or working groups with Program and Center Directors and/or other departments to deploy and optimize business tools and systems across the world - Work with Center and Program directors to present, analyze evaluation data each term. - Create reports that support the International Operations teams in more effectively running their programs. - Leverage CEA CAPA’s contract management system to track International Operations contracts and agreements. Negotiation of contracts may be required. - Support the International staff with business tool and system training and documentation and conduct audits as needed. - Facilitate in a timely manner the resolution of requests and issues prompted by International staff via CEA CAPA’s IT support ticket system and case management tools. - Participate in the review and development of International Operations policies and procedures. - Conduct research and analyze internal data to support current International Operations initiatives. - Partner with Program Development and the International Housing Leader to ensure that housing offerings, pricing, rebates, descriptions are up to date and are aligned with the International Operations budget and website. - Recommend improvements, in collaboration with Center and Program Directors, to the VP of International Operations for session, course, service and/or program adjustments based on enrollment, margins, safety, and student satisfaction scores. - Coordinate monthly reports for the International Operations team. - Ensure that the International Operations communications plans are being executed with clear agendas and action item lists after each meeting. - Organize training for International staff to ensure CEA CAPA staff worldwide are knowledgeable on CEA CAPA policies, procedures and internal protocols. - Facilitate International meetings in conjunction with the VP of International Operations and ensure all sites are able to connect in a timely and seamless manner. - Create reports and maintain dashboards that support the Global Operations teams in more effectively running their programs. - Maintain and organize standard operating procedure and business processes within Global Operations. - Serve as a point person for questions regarding the database for international staff. - Work alongside the Director of Global Operations on data analysis to support Global Operations key performing indicators. - Other administrator tasks as assigned. - Occasional travel required. Qualifications - 3+ years experience demonstrating process improvements using process mapping and six sigma methodologies, or similar process improvement methodologies - Six Sigma certified (Black Belt a plus) preferred - Organized and attentive to detail. - Team worker who prioritizes information and input from multiple sources - Able to take direction and implement on approved strategies - Proficient in software programs and packets such as Microsoft Office (Excel and PowerPoint are a must), Salesforce (or similar CRM), StarRez Housing Software, Campus Nexus Student Information System, and Survey Tools such as Survey Monkey or GetFeedback - Culturally competent and eloquent communicator Company Description CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

Role Description The Commercial Director for CEA CAPA, Global Operations, plays a pivotal role in shaping and executing the commercial strategy across global operations study sites. This senior leader is responsible for driving cost efficiency, optimizing cost of goods, and identifying opportunities for incremental revenue generation. The role requires deep commercial acumen, strong financial management capability, and the ability to influence senior stakeholders across a complex global framework. Working closely with the Chief Global Operations Officer, Regional Vice Presidents, Finance Director and onsite leadership, the Commercial Director ensures that commercial best practices, procurement strategy, and cost‑optimization initiatives are embedded across all global sites. This role will work closely with the Global housing team including the Vice President of Real Estate to drive cost saving efficiencies across our global housing and real estate spend, including supporting in the management of RFP’s and market tenders. This role is central to strengthening the commercial performance of CEA CAPA, effectively managing costs and ensuring sustainable, scalable operational excellence. This role is eligible to be worked remotely in the United Kingdom. What You’ll Do - Commercial Strategy & Leadership - Develop and lead the commercial strategy for CEA CAPA across all global operations study sites. - Partner with senior global operations leaders to align commercial priorities with operational and organizational objectives. - Drive a culture of commercial excellence, cost discipline, and value creation across the global operations organization. - Financial & P&L Management - Oversee and manage P&L performance for relevant operational areas, ensuring accuracy, transparency, and accountability. - Analyse cost drivers, operational spend, and revenue streams to identify opportunities for optimization. - Lead the development and implementation of cost saving initiatives and revenue enhancing strategies. - Provide commercial insight and recommendations to support strategic decision making. - Cost of Goods & Procurement Optimization - Own the strategy for cost of goods across global study sites, ensuring efficient, sustainable, and value driven cost structures. - Partner with relevant leaders to drive vendor strategy, contract optimization, and commercial negotiation best practices. - Identify and implement opportunities for cost efficiencies, process improvements, and commercial innovation. - Provide expert support on tender processes including RFP’s and work with cross functional leaders to identify areas for market benchmarking and cost analysis. - Stakeholder Engagement & Influence - Build strong, collaborative relationships with senior stakeholders including the Chief Global Operations Officer, Regional VPs, Senior Directors, and Finance leadership. - Act as a trusted commercial advisor, providing insight, challenge, and strategic guidance. - Communicate commercial performance, risks, and opportunities clearly and effectively across the organization. - Performance Improvement & Governance - Establish and maintain commercial KPIs, dashboards, and reporting frameworks to monitor performance and drive accountability. - Ensure robust governance of commercial decisions, cost management, and procurement activities. - Lead cross functional initiatives to enhance commercial capability and operational efficiency across global sites. Qualifications - Proven experience managing a P&L in a complex, multi‑site or global environment. - Strong commercial acumen with deep understanding of cost drivers, financial modelling, and operational economics. - Demonstrated success in developing and delivering cost saving and revenue generating initiatives. - Experience working with senior global stakeholders and influencing at executive level. - Strong analytical capability with the ability to translate data into actionable insight. - Expertise in procurement strategy, supplier management, and commercial negotiation. - Prior work authorization in the country the role is based in. Requirements - Experience in global operations, multi-site, diverse stakeholder management environments e.g. retail, QSR. - P&L ownership and management across different sites, with clear accountability for effective cost management. - Background in commercial transformation or operational excellence programs. - Ability to navigate matrixed organizations and drive alignment across diverse regions. Leadership Attributes - Strategic thinker with a proactive, solutions-oriented mindset. - Highly collaborative, able to build trust and influence without authority. - Strong communicator with the ability to simplify complexity and drive clarity. - Results driven, resilient, and comfortable operating in a fast-paced global environment. - Committed to continuous improvement and commercial innovation. Benefits - Starting Salary: £90,000 Company Description CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

Your Role: The Director of Academic Programs and Services works cross-functionally to ensure policies and processes are implemented to promote a consistent, high-quality curriculum across CEA CAPA’s global footprint. The DAPS manages the work of one or more academic administration staff members. Additionally, the DAPS serves as the tactical lead for CEA CAPA’s School of Record relationship. What You'll Do: - Advance Quality of Academic Operations - Lead the review and continuous improvement of policies and procedures related to key academic services, including but not limited to academic accommodations, Low GPA review. - Serve as tactical lead for administration of CEA CAPA’s study center-delivered academics, including: - Overseeing maintenance of syllabi, to ensure SOR syllabi are reviewed on a routine basis - Ensure term syllabi remain consistent for the location(s) in which they are taught, within established parameters - Oversee end-to-end processes for course evaluations, including: - Identifying goals for strategic assessment and improvement on site-specific, regional, or global level; - Continuous improvement of response rates and administration, with the support of Academic Services Administrator(s); - Utilizing qualitative and quantitative research methods to codify the review of evaluation results; - Implement other assessment methods in consultation with the Dean of Global Programs & Academic Administration - Ensure timely delivery and accurate delivery of key items required for School of Record (SoR) compliance: - Program reviews - Interim and annual reports - Course and faculty approvals - New site approvals - Communications - Create and execute communications plan for providing internal and external updates related to CEA CAPA Academics, in close partnership with the Dean of Global Programs & Academic Administration - Support creation of trainings on AA accountability areas - Oversee routine communications with onsite Academic leadership community - Review and update internal and external written academic materials - Leadership - Provide strategic oversight and refinement of CEA CAPA Scholarship program - Oversee and support trainings with internal stakeholders regarding new and existing academic policies and procedures - Serve as subject matter expert on School of Record policies and procedures - Synthetize disparate information and updates into clear and actionable guides - Conduct research and run reports to identify and advance strategic priorities for the Academic Affairs team Salary: $80,000–85,000 USDThe salary listed is in USD and will be adjusted for candidates working in other countries according to local market benchmarks, cost of labor, and currency valuation. Location: This role is eligible to work remotely within the continental United States, or based out of our office in Phoenix, AZ.Global Eligibility: This position is also open to internal candidates outside the U.S. What Makes a Great Candidate: Required: - Master’s Degree - 5 years’ progressively experience in educational administration or equivalent - Working knowledge of academic affairs and accreditation procedures in a U.S. higher education setting - Impeccable attention to detail - 1-3 years’ experience supervising staff - Strong written and verbal communication skills - Ability to work independently and as part of a team - Familiarity with research methods and survey design - Fluency with Microsoft Office suite, survey platforms Preferred: - Working knowledge of ADA and other compliance requirements related to educational technology tools and platforms - Project management experience We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. Who We Are: CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Why You’ll Love CEA CAPA: Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces. Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters. Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters. Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.