• Ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines • Provide technical support and solve problems in own expertise area via remote or on-site service • Provide technical consulting on Service solutions to management and customers • Determine effective Service applications, equipment, and methods to develop new Service offerings • Manage customer relationships and maintain regular contact with key customers • Identify new sales opportunities, proactively communicating with customers and ABB sales teams • Prepare all documents and reports to be signed by the customer representative • Report work done in a timely manner and follow up when needed • Work to reduce cost and improve the quality of delivery of service and projects

• Act as a design authority for engineering assignments • Complete assignments on small projects or portions of larger projects • Provide technical support for testing, installation, and commissioning activities • Prepare proposals and presentations of engineering projects

• Lead FWT, installation, commissioning, testing, and handover activities on-site, acting as the single point of contact for the customer. • Manage on-site presence throughout the project, ensuring coordination and smooth execution of all work activities. • Plan, schedule, and coordinate service resources based on guidelines. • Handle customer complaints or concerns quickly and professionally, in alignment with the Service Quality Manager to maintain good customer relationships and ensure repeat customers.

Role Description We're seeking a Fintech Engineering Lead who has directly leverable B2C banking, stablecoin, or payments experience. This is a critically important role on our team. You’ll be working with the technical founders to set standards that conform with industry engineering best practices and building a highly performant, reliable, and secure app from the ground up. Our stack: - Python (FastAPI) monolith supported by Postgres and Redis on AWS. - Open to Rust and/or Go for any services that need to be broken out for performance. Backend serves a REST API that powers our iOS, Android, and Web frontends. We are integrating with cryptocurrency wallet and banking service providers, among other services for auth, ledger, payment rails, etc. This is a financial services application with significant complexity handling real money at scale, internationally. Qualifications - 5+ years building and shipping fintech software with deep expertise in at least one of the following systems: ledgering, payments processing, stablecoin infra, risk/fraud management. - Experience generally across the backend: working with Postgres, Redis, AWS, etc. - Full-stack engineering skillset, with ability to flex across other parts of the stack. Requirements - This is a remote position.