Role Description We focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform. MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users. - Act as the first point of contact for customer support inquiries - Communicate clearly and professionally with customers in a customer-facing role - Troubleshoot, diagnose, and resolve issues within agreed service levels - Log, track, and manage tickets using the ticketing system - Escalate issues to relevant teams when required and follow up to closure - Maintain accurate documentation of issues and resolutions - Adhere strictly to company policies, procedures, and compliance standards - Handle multiple tasks simultaneously while prioritizing critical issues Qualifications - Impeccable communication skills - Passionate about customer experience - Strong attention to detail and troubleshooting ability - Able to multi-task and prioritize - Strict adherence to company policies and procedures - Mortgage knowledge, ticketing system & prior support experience preferred Company Description

Role Description We are seeking a highly detail-oriented Quality Control Analyst to ensure the accuracy, completeness, and quality of mortgage-related documents produced within our document preparation platform. This role is responsible for: - Performing comprehensive reviews of new documents and updates completed by Document Developers. - Validating that all requirements have been met and that deliverables adhere to established standards and best practices. - Conducting independent testing to mitigate risk and assess customer impact. - Ensuring all changes are implemented safely and accurately. - Communicating findings clearly and partnering closely with Document Developers to identify issues and explain required corrections. - Promoting continuous improvement. - Migrating validated work through development, staging, and production environments using proprietary tools. Qualifications - Exceptional attention to detail. - Business-level English fluency, including proficiency with English writing conventions. - Experience performing quality assurance, testing, and validation of technical or document-based deliverables. - Ability to interpret and validate business and compliance requirements against completed work. - Effective communication and interpersonal skills needed to provide feedback and guidance to peers. - Experience or familiarity with SQL databases and queries. Company Description

• Prepare individual, quarterly and annual financial statements by extracting data from the ERP and compiling them in a dedicated spreadsheet for this purpose, in accordance with international accounting standards and meeting the deadlines established by the organization; • Advise other departments on matters related to accounting and corporate law to ensure proper recording of company transactions, through analyses and recommendations from an accounting perspective; • Perform monthly validation of accounting balances recorded in the trial balance by reconciling ERP records and verifying entries comply with accounting standards and company policies; • Perform monthly and annual calculations for the payment of corporate income tax and social contribution, using specific tax software, in compliance with current legislation; • Prepare and file ancillary declarations such as ECF (Tax Accounting Bookkeeping), SPED Contábil (Public System of Digital Bookkeeping), CBE (Brazilian Capitals Abroad), CIAP (ICMS Control of Fixed Assets) and IBGE (Brazilian Institute of Geography and Statistics), by generating information from the ERP and validating obligations in the government systems and official programs; • Manage billing of common expenses among InBetta companies by preparing corporate debit notes in accordance with company policies; • Provide guidance to various departments on accounting treatments through analyses and recommendations of activities; • Support financial accounting projects by assisting project activities, performing tests in the quality environment, and delivering training to internal and external teams; • Guide different areas on accounting matters through analyses and recommendations, performing audits and correcting processes.

Role Description The Senior Operations Analyst centralizes performance tracking, executive reporting, partner readouts, and financial modeling — enabling the team to move from reactive to proactive. This role directly shapes how DeepIntent manages and grows its partner relationships. The role also serves as the critical bridge between Business Development and Business Intelligence, ensuring that reporting infrastructure and data sources reflect how the partnerships team actually operates. In parallel, the analyst will develop financial models that support senior leadership in partner analysis, contract and pricing strategy, and long-term planning. What You'll Do - Reporting & Analytics Infrastructure - Build and deliver standardized Business Development analytics for the Data and Platform Partnerships team, including key performance indicator tracking, performance readouts, and strategic partnership inputs. - Partner with Business Intelligence to source data and build role-specific dashboards in Looker and other business intelligence tools. - Train internal users and departments on business intelligence tools and self-serve reporting capabilities. - Develop and maintain reporting tools that inform performance, contracting, pricing strategy, and future growth opportunities. - Financial Modeling & Strategic Planning - Build and maintain financial models to support the Senior Vice President in partner analysis, commercial decision-making, and long-term strategic planning. - Provide quantitative inputs to inform pre- and post-deal partnership assessments. - Partner with Finance to capture utilization reporting and financial performance across all partnerships. - Own revenue forecasting and benchmarking across the partnership portfolio. - Executive & Board Reporting - Partner with the Senior Vice President to deliver Board of Directors reporting and other executive deliverables. - Develop and maintain the reporting cadence for senior leadership, ensuring timely, accurate, and decision-ready outputs. - Partner Performance & Operations - Work with the Senior Vice President and Director of Data and Platform Partnerships to monitor partner performance and surface risks and opportunities. - Develop proactive performance flags to support timely decision-making across the team. - Support the team in preparing for quarterly business reviews, partner status calls, and strategic reviews with data-driven analysis. - Inform partnership renewal and growth decisions with data across the Data and Platform Partnerships portfolio. - Track and report against contractual commitments across the full partnership portfolio. Qualifications - 3–5 years of experience in business operations, analytics, finance, or a related field — ideally within advertising technology, health technology, or data partnerships. - Strong analytical skills with proficiency in Excel or Google Sheets financial modeling; experience with business intelligence tools such as Looker, Tableau, or similar, along with artificial intelligence tools. - Proficiency in Structured Query Language (SQL). - Comfortable working with large datasets and translating complex data into clear, executive-ready narratives. - Experience supporting senior leadership with reporting, board materials, or strategic planning deliverables. - Highly organized, detail-oriented, and able to manage multiple workstreams in a fast-paced environment. - Collaborative by nature — able to work cross-functionally with Finance, Business Intelligence, and Business Development teams. - Proactive mindset — you identify gaps and build solutions without waiting to be asked. Benefits DeepIntent offers a competitive compensation package inclusive of a base salary range of $115,000 - $125,000, along with an annualized bonus/commissions plan and competitive benefits. Here’s what you can expect based on your location: - US: - Competitive base salary plus performance-based bonus or commission. - Comprehensive medical, dental, and vision insurance. - 401K match program. - Unlimited PTO policy and paid holidays. - Remote friendly culture with flexible work options. - Career development and advanced education support. - WFH and internet stipends. - India: - Competitive base salary plus performance-based bonus. - Comprehensive medical insurance. - Paid holidays. - Hybrid-friendly culture with flexible work options. - Professional development reimbursement. - WiFi reimbursement and health and wellness allowance. - Europe: - Competitive base salary plus performance-based bonus. - Comprehensive medical insurance. - Flexible PTO. - Hybrid-friendly culture with flexible work options. - Professional development reimbursement. - WiFi reimbursement and parental leave.