Role Description The Senior Operations Analyst centralizes performance tracking, executive reporting, partner readouts, and financial modeling — enabling the team to move from reactive to proactive. This role directly shapes how DeepIntent manages and grows its partner relationships. The role also serves as the critical bridge between Business Development and Business Intelligence, ensuring that reporting infrastructure and data sources reflect how the partnerships team actually operates. In parallel, the analyst will develop financial models that support senior leadership in partner analysis, contract and pricing strategy, and long-term planning. What You'll Do - Reporting & Analytics Infrastructure - Build and deliver standardized Business Development analytics for the Data and Platform Partnerships team, including key performance indicator tracking, performance readouts, and strategic partnership inputs. - Partner with Business Intelligence to source data and build role-specific dashboards in Looker and other business intelligence tools. - Train internal users and departments on business intelligence tools and self-serve reporting capabilities. - Develop and maintain reporting tools that inform performance, contracting, pricing strategy, and future growth opportunities. - Financial Modeling & Strategic Planning - Build and maintain financial models to support the Senior Vice President in partner analysis, commercial decision-making, and long-term strategic planning. - Provide quantitative inputs to inform pre- and post-deal partnership assessments. - Partner with Finance to capture utilization reporting and financial performance across all partnerships. - Own revenue forecasting and benchmarking across the partnership portfolio. - Executive & Board Reporting - Partner with the Senior Vice President to deliver Board of Directors reporting and other executive deliverables. - Develop and maintain the reporting cadence for senior leadership, ensuring timely, accurate, and decision-ready outputs. - Partner Performance & Operations - Work with the Senior Vice President and Director of Data and Platform Partnerships to monitor partner performance and surface risks and opportunities. - Develop proactive performance flags to support timely decision-making across the team. - Support the team in preparing for quarterly business reviews, partner status calls, and strategic reviews with data-driven analysis. - Inform partnership renewal and growth decisions with data across the Data and Platform Partnerships portfolio. - Track and report against contractual commitments across the full partnership portfolio. Qualifications - 3–5 years of experience in business operations, analytics, finance, or a related field — ideally within advertising technology, health technology, or data partnerships. - Strong analytical skills with proficiency in Excel or Google Sheets financial modeling; experience with business intelligence tools such as Looker, Tableau, or similar, along with artificial intelligence tools. - Proficiency in Structured Query Language (SQL). - Comfortable working with large datasets and translating complex data into clear, executive-ready narratives. - Experience supporting senior leadership with reporting, board materials, or strategic planning deliverables. - Highly organized, detail-oriented, and able to manage multiple workstreams in a fast-paced environment. - Collaborative by nature — able to work cross-functionally with Finance, Business Intelligence, and Business Development teams. - Proactive mindset — you identify gaps and build solutions without waiting to be asked. Benefits DeepIntent offers a competitive compensation package inclusive of a base salary range of $115,000 - $125,000, along with an annualized bonus/commissions plan and competitive benefits. Here’s what you can expect based on your location: - US: - Competitive base salary plus performance-based bonus or commission. - Comprehensive medical, dental, and vision insurance. - 401K match program. - Unlimited PTO policy and paid holidays. - Remote friendly culture with flexible work options. - Career development and advanced education support. - WFH and internet stipends. - India: - Competitive base salary plus performance-based bonus. - Comprehensive medical insurance. - Paid holidays. - Hybrid-friendly culture with flexible work options. - Professional development reimbursement. - WiFi reimbursement and health and wellness allowance. - Europe: - Competitive base salary plus performance-based bonus. - Comprehensive medical insurance. - Flexible PTO. - Hybrid-friendly culture with flexible work options. - Professional development reimbursement. - WiFi reimbursement and parental leave.

Role Description Employees are responsible for triaging, investigating, and resolving potential instances of healthcare fraud and/or abusive conduct by medical professionals or providers. Using information from tips, complaints, external intelligence or behavior data, the medical community and law enforcement, employees conduct confidential investigations and document relevant findings and report any illegal activities in accordance with all laws and regulations. Identify, communicate, and recover losses as deemed appropriate. These investigations may include participation in telephone calls or meetings with providers, members, clients, legal, compliance, and other investigative areas and requires adherence to state and federal compliance policies, reimbursement policies, and contract compliance. Where applicable, testimony regarding the investigation may be required in a court of law. - Perform root-cause and trend analysis and translate findings into prevention (policy recommendations, new detection rules, training opportunities, control improvements). - Utilize appropriate documentation and tracking controls in the case tracking system to ensure compliance and auditability requirements are met. - Collaborate with SIU Investigator to apply knowledge of coding guidelines to determine validity of aberrances. - Gather all relevant facts to articulate behavior through an Investigation Summary and compliance package. - Collaborate with a variety of external sources to identify current and emerging patterns and schemes related for FWA. - Provide case direction and mentorship to investigators/analysts (work planning, quality checks, documentation standards, coaching on interviews and evidence development). - Develop and deliver case presentations to leadership, clients, and compliance (case theories, evidence summaries, overpayment methodology, recommended outcomes). - Ensure confidentiality and data handling compliance (PHI/PII, minimum necessary, secure sharing, retention requirements) and coach others on the same. - Maintain SOPs and training materials; lead calibration sessions to improve consistency in decisioning, documentation, and case outcomes. - Track and report SIU metrics/KPIs (cycle time, recoveries, outcomes, inventory health, referral sources). - Perform member and provider interviews, and review medical documentation as needed. - Communicate with legal, Law Enforcement, clients and business partners as needed. Qualifications - High School Diploma / GED - Certified Professional Coder certification (CPC) - Professional certification as a Certified Fraud Examiner (CFE), Accredited Healthcare Fraud Investigator (AHFI) or similar certification - 5+ years of experience working in a FWA / SIU or Fraud investigations role - 2+ years of experience within the health insurance claims industry - 2+ years of knowledge and/or experience with medical/behavioral health codes and service delivery - 2+ years of experience working with law enforcement or legal entities or 3+ years of investigative experience with fraud investigations - 2+ years of experience with computer research - 2+ years of experience with regulatory compliance - 2+ years of experience with data analysis as it relates to financial recovery/settlements - Intermediate level of proficiency in Microsoft Excel (pivot tables and macros) and Word (creating, editing, and saving documents) - Familiar with CPT code terminology Preferred Qualifications - Associate degree in the area of Criminal Justice or experience in a related field Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Develop and maintain dashboards, metrics, and tracking reports for transition projects; • Consolidate information from multiple projects and present it clearly and objectively to clients and leadership; • Support monitoring of schedules, risks, open issues, and action plans together with project managers; • Organize and document Knowledge Transfer (KT) activities between teams; • Support the preparation and updating of operational documentation, procedures, and knowledge bases; • Participate in status meetings with clients, managers, and technical teams; • Use Artificial Intelligence tools to increase productivity, organize information, prepare documents, and generate executive summaries.

Role Description This role not only encompasses the day-to-day operation as a senior level 2 technical support executive, but also extends to the day-to-day engagement with internal, customer, and potentially 3rd party teams. This includes working collaboratively with our core development and professional services teams, and constantly looking for service and product improvements. Role requires ideally have 8+ years’ experience in configuring, deploying, and supporting electronic trading systems or similar. A background in financial services trading systems, the FIX protocol, and trading message workflows especially equities and foreign exchange is therefore highly desirable. Qualifications - 8+ years’ experience supporting electronic trading platforms or applications - In depth knowledge of the FIX messaging protocol versions 4.2 – 5.0 - Good knowledge of capital markets and trading workflow (ideally across more than one asset class) - Ability to deploy trading solutions and make technical changes including: - Define workflow - Configuration - Creation of deployment packages and client deployments - Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) - Experience working with service CRM tools (e.g., 4Me, Service NOW, Jira Service Desk) - Ability to work within a structured support framework (to meet SLA target) - Technical documentation skills - Software testing experience - Scripting skill and experience - Unix / bash skills - Proven customer and inter-team communication skills - Ability to coach and mentor junior staff Requirements - Providing service management support to the customer within an SLA framework - Providing an escalation point to the customers for service problems - Take a lead role as service champion for certain strategic customers - Maintenance and management of toolsets and Knowledge Base content - Creating and presentation of the agreed Customer Service reports - Embedding and driving compliance with policy and standard operating procedures - Delivery against change control and request management processes - Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the on-going improvement of service levels - To lead the continual development and improvement of the support team with the emphasis on customer focus being a priority Key Responsibilities - Taking a proactive approach with strategic customers to mitigate potential service issues - Providing regular incident updates to the team and customers concerning open incidents - Developing, co-ordinating and promoting incident management activities across the whole of Support and Development - Taking responsibility for the effective functioning of the Incident Management processes across all support areas - Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues - Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups - Ensuring effective and rapid response to Major Incidents - Ensuring that any service breach is suitably recorded and described before it is closed - Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process - Providing guidance on Incident Management to all support staff and assist in their training and knowledge development - Reviewing and improving the accuracy and content of the Service Management System knowledge base - Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis - Helping users and customers to know about the availability of services and the procedure for obtaining them. - Maintain user and customer satisfaction through efficient and professional handling of all service requests - Assist users and customers with general information, complaints, or comments. Desirable Qualifications - Networking - AWS or Azure cloud management Working Hours / Holidays - US West Coast working hours - US Holidays (Indian Holidays will be working days)