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Priorities may shift quickly. Oftentimes, we're tackling very ambiguous problems that don't have clear-cut answers. At times, you'll need to build things in a day: we live and breathe a value called "Calculated Speed". We don't have structured management (yet!). We expect more than 9 to 5 - raw hours make an impact at our current stage. We trust each team member to create a flexible work schedule that allows them to be most productive while accommodating other priorities outside of work. We also strongly encourage time off to recharge the batteries: in addition to unlimited PTO, we've implemented a minimum 20 days vacation policy.
Engagement Manager
Location
United States
Posted
9 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Engagement Manager
Pogo Technologies
Role Description We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow. - Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion. - Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives. - Be the trusted advisor in the room, assisting clients with strategic questions and study design. - Partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue. - Channel client feedback internally to shape the product roadmap. - Build playbooks, templates, and repeatable motions to scale our client model. Qualifications - 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment. - Bonus: Experience in primary consumer research, whether qualitative or quantitative. - Structured thinker with the ability to frame messy client problems clearly. - Exceptional communicator, able to write and present with clarity and confidence. - Genuinely curious about consumers and insights work. - High-ownership operator who drives engagements without needing direction. - Highly organized, capable of juggling multiple client engagements simultaneously. - Low ego and a team player, focused on outcomes over credit. - Fast learner who adapts quickly to new clients, industries, and problem spaces. - Utilizes AI tools to enhance research, synthesis, and outputs. Benefits - First-of-its-kind role with real scope to build processes and client experiences. - Engagements with Fortune 500 clients, allowing for immediate impact. - Opportunity to bridge consulting with vertical AI. - Direct line into product and engineering, influencing product development based on client feedback. - Flexible schedule with unlimited PTO and a minimum 20 days vacation policy. Why you might not be excited about us - This is a high-ownership role; you'll need to define your own lane. - Expect to manage multiple engagements simultaneously, each with its own timeline and stakeholders. - We expect more than 9 to 5 hours; raw hours make an impact at our current stage.
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