• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently • Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Handle customer requests submitted via the Customer Portal in alignment with the company's values and goals. • Responsible for timely triage of General Inquiry cases and Licensing cases which involves setting customer expectations, checking for understanding with customers, referral of the request to the correct department, and follow-up to ensure customer satisfaction. • Oversee queue of General Inquiry and Licensing cases in Salesforce. • Identify customer needs via email or phone. • Knowledge of proper referral workflow. • Ensure requests referred to other teams are handled in timely manner, escalating where necessary. • Audit and Update CRM records pertaining to customers and accounts where needed. • Update manager on Sales Team records that need audited. • Communicate with Technical team where necessary for referrals. • Communicate with Sales and Renewals to ensure timely handling of Refer to Sales requests. • Has working knowledge of internal policies and procedures, departments, personal data handling regulations, basic accounting processes, and payroll/HR software. • The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company; • The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems; • Any other service tasks and responsibilities assigned by the department manager

Role Description Mercier Consultancy MD is delighted to offer a French Speaking Customer Service Agent position with the opportunity to work in Greece, including paid relocation support. In this role, you will provide excellent customer service to French-speaking clients, ensuring their needs are met with professionalism and care. - Assist French-speaking customers through phone, email, and chat by addressing their inquiries and providing information about products and services. - Resolve customer complaints and issues promptly, aiming to maintain high customer satisfaction. - Document customer interactions accurately in the CRM system for efficient tracking and follow-up. - Collaborate with internal teams to escalate and resolve complex customer issues. - Stay updated on company products, services, and policies to provide accurate information to customers. - Contribute to continuous improvement processes within the customer service department. Qualifications - Fluency in French (both written and spoken); proficiency in English is a plus. - Experience in customer service, ideally with remote work experience or in multinational environments. - Strong communication and interpersonal skills focusing on customer satisfaction. - Ability to handle challenging situations calmly and efficiently. - Proficiency in using CRM systems and standard office software. - Self-motivated and capable of working independently in a remote environment. - Willingness to relocate to Greece with paid relocation assistance provided. - Positive attitude with a strong dedication to delivering outstanding customer service. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - 2 Extra Salaries Per Year - Fully Paid Training - Health Insurance - And Much More...

Role Description Drive Medical is a place where employees and management exist to enhance the quality of life of the people we touch. The Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring an effortless experience for our customers in a fast-paced phone environment by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs. - Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in the US and Canada. - Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner. - Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner. - Resolve all customer-related inquiries and issues with extreme accuracy and efficiency. - Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered. - Enter and process orders received via phone, with accuracy. - Provide product availability and manage customer back-orders, as needed. - Support the sales team by aiding them with their daily service needs. - Follow up as needed to ensure accuracy and an effortless customer experience. - Provide over-the-phone assistance with product assembly and parts inquiries. - Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems. - Achieve performance goals on a consistent basis and established KPIs. - 1-2 years’ experience in the position to be considered for promotion. Qualifications - Customer focused. - Prior customer-facing experience preferred. - Excellent communication and problem resolution skills. - Excellent computer skills, including knowledge in Microsoft Systems; SAP experience helpful. - Quick learner, able to think on feet and find innovative solutions. - Empathy, patience, listening skills. - Career-minded individual with the ability to work flexible hours (generally M-F between 9AM-6PM EST). - Maintain a Scorecard of an A/B average to be considered for promotion. Requirements - High school diploma or equivalent. - Experience in Customer Service preferred. Benefits - Competitive Benefits. - Paid Time Off. - 401(k) Savings Plan.