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Low Voltage Engineer

EngineerEngineerOtherRemoteSeniorTeam 10,001+Since 1903H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

101 days ago

Salary

$85.8K - $128.8K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishOracle Database

Job Description

Low Voltage Engineer

Rockwell Automation

• Provide advanced technical support to customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging systems. • Respond to escalations where firstline product support has been unable to isolate or resolve issues in malfunctioning equipment or software. • Identify, document, and report design, reliability, maintenance issues, and product anomalies to Development and Software Engineering teams. • Participate in customer training activities, including installation, startup, and commissioning support. • Provide technical support to Distributors, OEMs, and end users where VFD and motion control systems are highly technical in nature. • Report to the Low Voltage Drives and Motion Remote Support Supervisor and will be fully remote, working anywhere in the United States. • Resolve customer issues through phone and web-based interactions, including email, chat, and web portals. • Be an escalation point when firstline product support is unable to isolate or correct issues in malfunctioning equipment, products, or software. • Represent Remote Support Services (RSS) during commercial sensitive Issue to Resolution (I2R) cases and quality related product concerns. • Collaborate and engage appropriate teams to guide high profile technical issues to resolution. • Contribute in our KCS methodology, genrating technical notes and other knowledge assets, including solutions, workarounds, how-to guides, and training videos, to improve customer satisfaction and self-service adoption. • Participate in on-the-job training activities and other field related opportunities to increase knowledge of new products, technologies, and offerings. • Proactive leadership engagement with team members i.e., knowledge sharing, mentorship, training. • Support customer installation, startup, and commissioning activities. • Ensure accurate documentation of customer issues, troubleshooting steps, and resolutions.

Job Requirements

  • Bachelors degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • 5+ years related commercial, product or field service experience with Rockwell Brand products and solutions.
  • Expertise in RA Brand products such as Architecture, Motion and Component Class Variable Frequency Drives i.e., PowerFlex750 series products, PFDC, Legacy Products, PF4xx, PF5xx, Kinetix Brand solutions.
  • Experience with VFD applications i.e. Winders, Conveyors, Crane/Hoist, Mixer, Centrifuge, Motion based applications.
  • Knowledge of standard Rockwell Automation software products: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx
  • Communication protocols i.e., Ethernet IP, Device Net Software tool: Webex, Oracle, Salesforce, CISCO Phone systems
  • Foster relationships with team members e.g., Dev. Engineering, Product teams, Quality.
  • Familiarity in KCS (Knowledge Centered Service) processes and methodology
  • Continuous Learning: Demonstrate a desire to grow technical capabilities to support current offerings and new product launch initiatives (NPI).
  • Manage escalations that involve interfacing with other products, or groups of other products outside of core areas of expertise.
  • Using CRM tools, documenting all interactions and resolutions to ensure compliance.
  • Set customer resolution expectations by creating follow-up activities, maintaining service ticket notes

Benefits

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

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