Sprinto helps SaaS companies become info-sec compliant, unblock sales deals, and pass security reviews easily
Lead Customer Success Manager, Mid-Market
Location
India
Posted
9 days ago
Salary
$50K - $150K / year
Seniority
Senior
Job Description
Lead Customer Success Manager, Mid-Market
Sprinto
• Sprinto is an AI-native GRC platform that helps companies manage risk, audits, vendor oversight, and continuous monitoring from one connected platform. • Build the mid-market CS motion and define onboarding, engagement, renewal-risk tracking, and expansion triggers. • Own adoption and customer health through product usage analysis and support patterns. • Drive retention and expansion by surfacing opportunities and building value cases. • Manage complex stakeholders by translating Sprinto’s value for different audiences. • Turn customer signal into operating rhythm by establishing structured account management processes. • Mentor and raise the bar for other CSMs by sharing best practices and improving team rituals.
Job Requirements
- 7–9 years of total experience, with strong experience in B2B SaaS customer success.
- Experience owning a book of mid-market or enterprise customers, ideally with ACVs in the $50K–$150K range.
- Accountability for retention, GRR, NRR, renewals, or expansion. This cannot be only a CSAT or relationship-management role.
- Experience with multi-stakeholder accounts involving security, compliance, engineering, IT, finance, procurement, or executive buyers.
- Evidence of building or improving CS mechanisms: onboarding playbooks, health scores, QBR frameworks, renewal-risk reviews, account plans, escalation processes, or Sales-to-CS handoffs.
- Comfort with technical SaaS conversations. Deep technical expertise is not mandatory, but confidence with security, compliance, or engineering stakeholders is important.
- Clear written and verbal communication with US or global customers from India.
- Comfort in a role where the motion is still being built. The person should not need a mature CS machine around them to be effective.
Benefits
- Remote-first policy
- 5 days working with flexible hours
- Group medical insurance (including parents, spouse, and children)
- Group accident cover
- Group term life insurance
- Company-sponsored laptop
- Education reimbursement policy
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