#MakeDataMatter #HumanizingTheFuture
Application Support Engineer, Mid-Level
Location
Colombia
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Application Support Engineer, Mid-Level
Keyrus
• Garantizar la alta disponibilidad, estabilidad y desempeño de aplicaciones y sistemas críticos. • Analizar incidentes y problemas identificando causas raíz y proponiendo soluciones definitivas o paliativas. • Supervisar infraestructura, microservicios, bases de datos y experiencia de usuario final mediante Dynatrace. • Configurar alertas inteligentes basadas en comportamiento y capacidades de Inteligencia Artificial para la detección temprana de incidentes. • Crear y mantener dashboards de monitoreo para visualizar flujos de datos, volumen de transacciones y estados de peticiones. • Monitorear patrones inusuales en registros de aplicaciones y servidores mediante Kibana y Elastic Search. • Vigilar la salud de aplicaciones móviles utilizando Firebase Crashlytics, identificando regresiones y errores en producción. • Actuar como soporte de tercer nivel, colaborando con equipos de Infraestructura, Redes, Operaciones y Desarrollo. • Proporcionar evidencia técnica mediante logs, métricas y trazas para acelerar la resolución de incidentes y despliegue de correcciones. • Colaborar con equipos Frontend, Backend, CRM y Product Teams para asegurar la estabilidad de los ecosistemas tecnológicos.
Job Requirements
- Formación profesional en Ingeniería de Sistemas, Informática, Telecomunicaciones o carreras afines.
- Experiencia en monitoreo y observabilidad de aplicaciones empresariales.
- Conocimiento avanzado en Dynatrace, Kibana y Elastic Search.
- Experiencia en análisis de logs, APM y monitoreo de rendimiento.
- Conocimiento en Firebase Crashlytics para monitoreo de aplicaciones móviles.
- Experiencia en análisis de incidentes, gestión de problemas y determinación de causa raíz.
- Conocimientos de arquitecturas basadas en microservicios y APIs REST.
- Experiencia trabajando con contenedores Docker y Kubernetes.
- Conocimiento de plataformas cloud como AWS, Azure o GCP.
- Capacidad para interpretar métricas, logs y trazas de aplicaciones distribuidas.
- Experiencia colaborando con equipos multidisciplinarios en entornos ágiles.
Benefits
- Ambiente retador, trabajando con tecnologías de punta en el mundo de la consultoría
- Posibilidad de desplazamientos según la posición
- Oportunidades de crecimiento profesional
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