Network Security Engineer – L2

Security EngineerSecurity EngineerFull TimeRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Spain

Posted

7 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Network Security Engineer – L2

NTT

• Proactively monitors the work queues • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA • Updates tickets with resolution tasks performed • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner • Captures all required and relevant information for immediate resolution • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems • Communicates with other teams and clients for extending support • Executes changes with clear identification of risks and mitigation plans to be captured into the change record • Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management • Works with automation teams for effort optimization and automating routine tasks • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc • Identifies problems and errors before they impact a client’s service • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting • Leads and manages all initial client escalation for operational issues • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items • Ensures all changes are carried out with proper change approvals • Plans and executes approved maintenance activities • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort • May also contribute to / support on project work as and when required • May work on implementing and delivering disaster recovery functions and tests • Performs any other related task as required

Job Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have.
  • Moderate level of relevant managed services experience handling Security Infrastructure
  • Moderate level of knowledge in ticketing tools preferably Service Now
  • Moderate level of working knowledge of ITIL processes
  • Moderate level of experience working with vendors and/or 3rd parties

Benefits

  • Equal Opportunity Employer
  • Global culture embracing diversity and inclusion
  • Environment free of unfair discrimination and harassment

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