• Leading full account ownership for your portfolio, focusing on the delivery of safety, quality, and cost-effective outcomes. • Fostering strong, collaborative relationships with customers to act as their trusted advocate and primary business contact. • Driving the end-to-end outage planning and execution process, coordinating with internal teams to ensure successful site performance. • Managing the portfolio P&L, including identifying growth opportunities and overseeing planned and extra work scope. • Collaborating with internal teams to streamline commercial operations, including billing, collections, and contract requirement fulfillment. • Developing and executing clear communication plans, facilitating regular reviews to provide ongoing technical and business support.

• Provide leadership to support a multi-site service hub • Initiate and support staffing requirements, coaching, training, and corrective action concerning employees and contracted partners, including succession planning • Own the safety culture within the hub, inclusive of contracted partners and customers • Execute daily Plan of the Day calls, to include prioritizing and managing a dispatch schedule • Customer focused approach to build long term relationships with customers to deliver business objectives and meet contractual requirements • Partner with CPD | Customer Performance Director Escalate customer concerns with priority • Partner with cross-functional teams like Sales, Commercial Operations, Sourcing, Finance, and HR to meet the deliverables • Prioritize turbine performance to meet/exceed performance commitments • Be innovative and engaged in all areas of facility operations, aligned with individual site plans, to include creative problem solving with a LEAN mindset • Lead operations within a multi-site service hub ensuring weekly visits to each site: Drive a safety focus • Continue to grow customer relationships • Team engagement and talent development

• Lead the commercial management of warranty and claims activities across Offshore Wind supply and operations contracts. • Manage customer expectations related to warranty scope, entitlement, exclusions, remedies, and settlement outcomes. • Develop and execute strategies for claims mitigation, refutation, negotiation, and resolution, in relation to Production Based Availability (PBA) and other topics. • Partner with Engineering and Operations teams to support root cause analysis, liability assessment, and commercial positioning. • Ensure PBA impacts are reduced, aligning with customers and contractual commitments and operational delivery expectations, while managing discrepancies, clarifications, and resolution pathways in collaboration with Operations, and Engineering teams. • Escalate and resolve complex warranty issues with customers, insurers, and suppliers. • Review active SWA and TSA contracts to identify warranty-related risks, liabilities, and commercial exposure. • Support contract renegotiation and transition activities that improve risk allocation and margin predictability. • Contribute to the development and standardization of warranty frameworks across SWA, TSA, and LTSA contract structures. • Develop negotiation strategies in partnership with Site Operations and Sales leadership. • Identify change order, claims recovery, and contractual optimization opportunities. • Capture lessons learned and embed them into contract templates, risk tools, and inquiry-to-order (ITO) processes. • Ensure claims, notices, and contractual correspondence are managed within required systems and governance processes.

• The Wind Hub Manager reports to the Service Director and is a strategic role accountable for building long term relationships with customers, driving optimized operations, fiscal management, and hub safety. • Overall scope includes leading a hub team, managing daily hub operations, turbine output, as well as exemplifying excellence in leadership, safety, quality control, and financial oversight. • Provide leadership to support a multi-site service hub. • Initiate and support staffing requirements, coaching, training, and corrective action concerning employees and contracted partners, including succession planning. • Own the safety culture within the hub, inclusive of contracted partners and customers. • Execute daily Plan of the Day calls, to include prioritizing and managing a dispatch schedule. • Customer focused approach to build long term relationships with customers to deliver business objectives and meet contractual requirements. • Partner with Customer Performance Director to escalate customer concerns with priority. • Partner with cross-functional teams like Sales, Commercial Operations, Sourcing, Finance, and HR to meet the deliverables. • Prioritize turbine performance to meet/exceed performance commitments. • Be innovative and engaged in all areas of facility operations, aligned with individual site plans, to include creative problem solving with a LEAN mindset. • Lead operations within a multi-site service hub ensuring weekly visits to each site: Drive a safety focus. Continue to grow customer relationships. Team engagement and talent development.