Role Description As a Technology Support I for Transmission Support, you provide 24/7 technical assistance for transaction initiation and reporting, owning client and partner inquiries end to end, documenting and following up, proactively addressing processing errors and platform changes, and troubleshooting connectivity, security, and file transmission issues with timely escalation. You collaborate across teams to resolve issues and improve procedures/training, bringing fluent English and business-level Mandarin, customer service and technical support, strong analytical and prioritization skills, disciplined risk/control adherence, and flexibility to work off-hours and remotely while translating complex topics for sensitive client communications. - Own and resolve client and partner inquiries via phone, email, and internal case transfer promptly. - Document accurately and follow up on all inquiries in a timely manner. - Advocate for clients to ensure needs are met when working with business partners. - Escalate issues promptly, following defined escalation procedures. - Troubleshoot and investigate connectivity, security, file transmission (including rejected files), processing failures, and transactional inquiries. - Conduct proactive outreach to address processing errors and support platform changes. - Monitor the group mailbox and assign email inquiries requiring investigation. - Partner with leadership, team members, and business partners to resolve issues and meet business goals. - Support development and maintenance of policies, procedures, and training materials. - Pursue independent development of business and application knowledge. - Ensure client satisfaction and confidence in JPMC products and services meet or exceed departmental standards. Qualifications - Fluent English and business-level Mandarin; strong verbal and written communication. - Minimum 5 years Customer Service and minimum 2 years Technical Support experience. - Self-motivated, self-managing; sound judgment and effective decision-making. - Strong analytical approach and complex problem-solving skills. - Ability to prioritize and handle concurrent tasks; aware of multiple work streams. - Flexibility to work outside normal hours, including weekends and holidays. - Build strong partner/technology relationships; simplify complex technical info; handle sensitive communications; adhere to procedures and controls to manage operational risk. Preferred Qualifications - Preferable with robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes. Company Description JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Role Description This role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care. Core Responsibilities - Telephonic & Digital Patient Care - Handle incoming calls, messages, and emails professionally - Perform clinical triage (emergency, urgent, non-urgent, in person or virtual referral) - Assess physical and psychosocial needs (including mental health) - Clinical Decision-Making - Use SANC regulations, Department of Health guidelines, and SOPs - Provide treatment guidance - Medication education - Wellness counselling - Care Coordination - Book virtual consultations with doctors - Support patients who do not require doctor intervention - Refer to appropriate services (ER, mental health, social & psychological services) - Documentation & Quality - Maintain accurate electronic records - Contribute to reporting and service metrics - Meet SLA (Service Level Agreement) targets - Professional Practice - Maintain active SANC registration - Participate in continuous professional development - Engage in quality improvement and team activities Qualifications - Registered Professional Nurse (SANC) - Primary Health Care qualification - Certificate in Dispensing - 2–3 years clinical experience (PHC, ER, ICU, or similar preferred) - Experience with telephonic patient interaction - Computer literacy + typing skills Requirements - Strong clinical triage skills - Excellent communication (telephonic + written) - Ability to work independently under pressure - High level of organisation and documentation accuracy - Patient-centred care mindset Benefits - This is an opportunity to play a critical role in improving healthcare quality, protecting patients, strengthening organizational integrity, and driving meaningful change. - You will work alongside passionate professionals in an environment that values innovation, accountability, collaboration, and continuous improvement. - If you are ready to make a measurable impact and help shape a safer, higher-quality, and more resilient healthcare organization, we encourage you to apply.

Conduct comprehensive evaluations and diagnoses for ADHD and ASD, develop detailed reports, provide actionable feedback to families, and collaborate with multidisciplinary teams to ensure effective treatment plans.

Title: Nurse Practitioner / Physician Assistant Location: North Atlanta, Georgia, United States Department: Clinical Full-Time Hybrid Job Description: Position: Advanced Practice Provider (NP/PA) Monogram Health is seeking compassionate and skilled Advanced Practice Providers (Nurse Practitioners or Physician Assistants) to deliver high‑quality in‑home care to patients living with multiple chronic conditions, including diabetes, hypertension, chronic kidney disease, heart failure, COPD, depression, and other complex health needs. This role works within an integrated multidisciplinary care team (Clinical, Behavioral Health, Pharmacy, Administrative), establishing long-term patient relationships and providing continuity of care to complex patients in their homes and via telehealth. The Advanced Practice Provider has the opportunity to be part of a value-based, patient-centered care model, providing quality driven managed care with a population health focus. Note: This posting is not for an active position. By submitting your resume, you are expressing interest in being considered for future APP roles that open within the state of Florida. Highlights - Schedule - Patient visits occur 3-4 days/week in the patients’ home with 1-2 days/week telehealth visits (varies by market) - No on‑call, overnights, weekends, including paid company holidays - 30–90-minute visit lengths based on appointment type and patient needs - *All schedule responsibilities may evolve with business needs - Total Rewards - Earn a competitive base salary commensurate with experience and education - Grow your clinical skillset and earn $2,500 for every core and specialty competency you complete - Invest in your longevity with a $5,000 annual anniversary bonus - Maximize your income potential with up to 15% in additional bonuses that will be paid out on a quarterly or annual basis - Start earning bonuses sooner — eligibility begins after just 3 months - From your driveway to the patient’s house, we’ve got you covered with mileage reimbursement. - Support your professional growth and continued education with reimbursement for your CEU/CME expenses. - Because rest matters – 15 PTO days, 7 paid holidays, and 1 floating day to make your own. Responsibilities - Provide evidence‑based, patient‑focused care that reduces avoidable hospitalizations and improves quality of life directly in the patient’s home - Perform comprehensive assessments, including initial evaluations, annual wellness exams, follow‑ups, acute urgent visits, and post‑discharge visits. - Educate patients and caregivers on disease management, preventive care, medications, and diagnostic testing - Participate in recurring virtual integrated care team meetings - Engage in quality assurance activities, including audits and documentation reviews, to ensure compliance with state board requirements and clinical best practices - May practice in a variety of care settings beyond the patient’s home, including skilled nursing facilities (SNFs), assisted living facilities (ALFs), hospitals, and other affiliated clinical settings, as applicable. - Perform point-of-care testing (A1C and Spirometry), prescribe medications, order tests, and collaborate with patient’s Monogram physician  - Coordinate care with PCPs, specialists, and ancillary services - Complete documentation accurately and in a timely manner Position Requirements - Active and unrestricted RN and NP license, or Physician Assistant license - Board certification (NP: ANCC/AANP | PA: NCCPA) - Current and unrestricted DEA certificate, or eligibility to obtain - Minimum of two (2) years of direct patient care experience - Field‑based role requiring travel to patient homes, reliable transportation, valid driver’s license, and auto insurance - BLS certification (supported during onboarding) - Demonstrated initiative and independent, critical thinking, and decision-making skills - Knowledge of and compliance with federal/state regulations (HIPAA, OSHA) - Prior experience with EHR systems (e.g. Athena, Salesforce, Epic) - Previous experience conducting annual wellness or comprehensive visits preferred - Background in managed care, population health, or value‑based care preferred Benefits - Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts - Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources - Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts About Monogram Health Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.