Kaelo

Role Description This role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care. Core Responsibilities - Telephonic & Digital Patient Care - Handle incoming calls, messages, and emails professionally - Perform clinical triage (emergency, urgent, non-urgent, in person or virtual referral) - Assess physical and psychosocial needs (including mental health) - Clinical Decision-Making - Use SANC regulations, Department of Health guidelines, and SOPs - Provide treatment guidance - Medication education - Wellness counselling - Care Coordination - Book virtual consultations with doctors - Support patients who do not require doctor intervention - Refer to appropriate services (ER, mental health, social & psychological services) - Documentation & Quality - Maintain accurate electronic records - Contribute to reporting and service metrics - Meet SLA (Service Level Agreement) targets - Professional Practice - Maintain active SANC registration - Participate in continuous professional development - Engage in quality improvement and team activities Qualifications - Registered Professional Nurse (SANC) - Primary Health Care qualification - Certificate in Dispensing - 2–3 years clinical experience (PHC, ER, ICU, or similar preferred) - Experience with telephonic patient interaction - Computer literacy + typing skills Requirements - Strong clinical triage skills - Excellent communication (telephonic + written) - Ability to work independently under pressure - High level of organisation and documentation accuracy - Patient-centred care mindset Benefits - This is an opportunity to play a critical role in improving healthcare quality, protecting patients, strengthening organizational integrity, and driving meaningful change. - You will work alongside passionate professionals in an environment that values innovation, accountability, collaboration, and continuous improvement. - If you are ready to make a measurable impact and help shape a safer, higher-quality, and more resilient healthcare organization, we encourage you to apply.