Your role at DynatraceThe Director, D1 Operations, APAC is a senior regional leader responsible for designing, scaling, and operating a high‑impact post‑sales operations function across their region. This role owns the regional operating model, translates global strategy into regional execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes. As a member of the extended D1 Operations leadership team, you will lead a team of analysts, partner closely with regional CS, Support, and Services leaders, and act as the primary operational counterpart for APAC leadership. You will balance strategic ownership with select hands‑on engagement on the highest‑impact initiatives. This role requires deep post‑sales operations expertise, strong people leadership across cultures and time zones, and the ability to apply automation and AI‑enabled approaches to reduce operational friction and scale delivery excellence globally. Key Responsibilities - Serve as the primary operational partner to regional post-sales leadership, ensuring global alignment of standards and priorities - Lead, develop, and scale the regional D1 Operations team - Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables - Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team - Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation - Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling - Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions - Identify repetitive, high-volume manual work performed by delivery teams and implement automation to eliminate it - Apply AI-enabled approaches to improve throughput, governance, and data quality What will help you succeed - 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software - 5+ years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development - Experience supporting large-scale post-sales organizations across both technical and non-technical functions - Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization - Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements - Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders - Deep analytical fluency with KPIs, dashboards, and executive-level reporting Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Title: BUSINESS OPERATIONS SPECIALIST (DEPARTMENT OF ENVIRONMENT AND SUSTAINABILITY) Location: Work Locations: County Building: 118 N. Clark Requisition ID: 00139052 Posting Salary: $81,494 - $90,015 Yearly Organization: Offices Under the President Job Summary: Support the efficient management of all operations by implementing comprehensive business support functions, including procurement, grants management, and data support. Contribute to the development and implementation of policies and procedures relevant to the Bureau/Department, ensuring compliance with statutory and strategic mandates. Provide technical guidance and assistance to staff and stakeholders. Assist with various projects and consult senior staff for more complex issues and challenges. WORK LOCATION: 69 W. Washington, Chicago, IL. Minimum Qualifications: - Graduation from an accredited college or university with a Bachelor's Degree or higher AND - Two (2) years of administrative, analytical work, or directly related experience OR - An equivalent combination of education and/or experience is required. Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. - Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization. Knowledge, Skills, and Abilities: - Knowledge of the administrative and general operating policies, procedures, and practices of the Bureau/Department. - Knowledge of modern business administration practices and techniques, including accounting, budgeting, managerial sciences, and purchasing. - Ability to plan and provide guidance to basic and routine activities. - Ability to make decisions in a high pace, highly stressful environment. - Skill in Microsoft Word, Excel, and PowerPoint. - Ability to provide moderate-level insight, advice and expertise to other professionals, management, and external contacts in an assigned functional area. - Ability to operate as a team player and communicate specialized knowledge to team members, managers, and external stakeholders. - Knowledge of moderately complex principles and practices for a specialized area of focus. Physical Requirements: Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. VETERAN'S PREFERENCE When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must: - MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION. - IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION "Are you a military veteran?" - ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911). The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW. Group and Voluntary Benefits Offered: - Medical, Dental, and Vision Coverage - Basic Term Life Insurance - Pension Plan and Deferred Compensation Program - Employee Assistance Program - Paid Holidays, Vacation, and Sick Time - You May Qualify for the Public Service Loan Forgiveness Program (PSLF) For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/ Salary: $81,494 - $90,015/Yearly The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options. - This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination. Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (d) EEO Statement Cook County Government is an Equal Employment Opportunity ("EEO") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances. NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules. Must be legally authorized to work in the United States without sponsorship. Social Media Disclaimer The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.

• Support organizational effectiveness by managing strategic and operational planning, business processes, and internal operations. • Coordinate policies and enhance stakeholder communication. • Track performance metrics and produce executive-level reports. • Manage tasking, information flow, and operational activities, including facility and space management. • Develop and maintain effective communication channels for stakeholders. • Plan, implement, monitor, and evaluate organizational goals and performance metrics. • Forecast progress and provide reports on organizational performance. • Ensure accurate and timely communication of business operations information.

• Sit on the central BizOps & Analytics team but be embedded in one of Jerry's core product or business areas • Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics • Bring recommendations to counterparts in product, growth, finance or operations