Strategic Partner Manager - NE As the Strategic Partner Manager, you will oversee relationships and ongoing sales efforts with our National Systems Integrators by building the overall sales engagement strategy and developing Milestone’s market share within the accounts. Be the key to unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems - join Milestone, a global market leader! Are you an experienced and successful channel sales professional? Do you enjoy maintaining and growing partner relationships? Then we offer an exciting role and challenging job at Milestone Systems. As the Strategic Partner Manager, you will oversee relationships and ongoing sales efforts with our National Systems Integrators by building the overall sales engagement strategy and developing Milestone’s market share within the accounts. The preferred location for this candidate would be in either New York or New Jersey but we are open to candidates in the northeast region of the United States. The Strategic Partner Manager will report to the Regional Channel Manager - East. As a Milestone employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business. Job Responsibilities Work with specific named existing National Systems Integrators to grow Milestone sales within these companies Establish business cases to win through top-down initiatives that scale with our larger sales team. Align strategy with global accounts and marketing/sales enablement functions Map out and establish relationships with key decision-makers of National Systems Integrators. Work with the field sales team to ensure proper coverage of these accounts and alignment across teams Ensure proper technical and sales support for these accounts Engage the Milestone ecosystem and bring specific/strategic solutions into the named accounts Have an additional focus on key vertical markets within these accounts such as Healthcare, City Surveillance, and Education Assist as needed by offering support for marketing programs, sales campaigns, and PR Job Tasks Travel as needed, approximately 50% of the time, and within the assigned budget Meet quarterly with the leadership at these accounts with quarterly updates Manage project funnel for these accounts and communicate internally on the health of the business Visit key national and regional leaders within these accounts Manage larger RFP/RFI projects in conjunction with the field sales team and the GBD Attend industry events and specific events tied to named accounts Forecast quarterly performance for each named account Manage communication coming and going to/from each named account Additional tasks as assigned Your Experience To be successful in this role, you will have extensive demonstrated experience selling commercial security products in the National Systems Integrator Community. You have a history of successfully supporting multiple accounts simultaneously and have met and exceeded your sales targets and year-over-year growth expectations.  You will also utilize the following skills regularly: Proven track record of creating and executing complex business cases Complete knowledge of the commercial security industry Excellent professional written and oral presentation skills Proven history of supporting multiple large customers on a national scale History of meeting and exceeding sales and YoY growth expectations Comfortable with travel exceeding 50% Knowledge of Salesforce – building reports, developing accounts, managing dashboards pulling supportive data Ability to exercise discretion and independent judgment in important matters Ability to represent Milestone to the highest levels of our customers in a professional manner Experience with IT and the cloud is a huge plus Travel: This position requires up to 50% travel, which may include domestic and international air travel as needed to fulfill business objectives. Why Milestone? Ranked among the 100 Best Companies to Work for in Oregon, Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly affect change in our organization. The annual on-target earnings for this position range from $155K to $170K. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 10 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer. Please apply on our website: www.milestonesys.com We are looking forward to receiving your application.

We are always looking for great talent to join us here at Media Arts Lab. If you are interested in working with us, please send us your details and we'll be in touch if any suitable opportunities arise. We appreciate your interest!

The Client Success Operations Manager is the strategic engine behind our Client Success function. This role is responsible for building the systems, insights, and performance standards that enable our Client Success Managers to thrive. This person is exceptionally analytical, highly intelligent, and deeply curious. They can quickly diagnose gaps in performance, identify opportunities for improvement, and elevate the capability of the entire team — without having direct reports. The primary goal of this role is to strengthen retention, protect revenue, and drive scalable growth by optimizing how Client Success operates. This role requires strong business acumen, structured thinking, operational rigor, and the confidence to influence senior stakeholders. The ideal candidate thrives in fast-paced environments and knows how to translate data into action. Responsibilities include: AI Forward - Integrate AI across the CSM funnel from onboarding to expansion - Use AI to proactively surface insights toward revenue protection and growth. - Identify manual workflows and deploy AI-powered automation to increase productivity Client Success Strategy & Operations - Design and implement scalable Client Success frameworks, playbooks, and processes. - Develop and refine success plans that drive measurable partner outcomes. - Build standardized approaches to business reviews, renewals, and expansion strategies. - Identify operational bottlenecks and implement improvements to increase efficiency and effectiveness. - Ensure alignment between Client Success initiatives and overall company revenue goals. Performance Optimization & Upskilling - Evaluate Client Success Manager performance using data, observation, and structured review. - Identify skill gaps and implement enablement initiatives to elevate team capability. - Develop training materials, best practices, and performance standards. - Lead calibration sessions and share insights that improve strategic thinking across the team. - Serve as a thought partner and coach to CSMs on complex accounts and strategic initiatives (without direct people management). Data, Insights & Retention Strategy - Analyze client health metrics, engagement trends, churn risk indicators, and expansion opportunities. - Develop dashboards and reporting that provide actionable insights for leadership and the CS team. - Architect renewal forecasting models and risk mitigation strategies. - Drive root-cause analysis on churn and implement systemic improvements. - Execute and analyze NPS and customer satisfaction programs to inform strategic decisions. Growth & Revenue Enablement - Build scalable renewal and expansion processes that protect and grow revenue. - Develop playbooks for identifying upsell and cross-sell opportunities. - Support strategic account planning with structured frameworks and data-backed recommendations. - Improve forecasting accuracy and retention predictability.

• Manage customer accounts in various stages of their lifecycle and of various levels of account size, health, and usage. • Develop strong product knowledge to implement advanced and varied types of use cases. • Manage accounts using applicable analytic tools and prioritization methods. • Collaborate with internal teams to act as the voice of the customer and champion their needs. • Build strong relationships with peers and colleagues from CX, Sales, Marketing, Product/engineering and Support while initiating discussions and brainstorming sessions to optimize solutions for our customers. • Explain metrics clearly to customers in a way that communicates value, as well as be able to clearly communicate ROI data to a customer so they understand their ROI received. • Effectively communicates with customers during difficult situations – i.e. feature requests, troubleshooting bugs • Understands and utilizes the resources available for getting answers to product questions – i.e. Teams channels and internal training collateral • Independently connects customer goals with features/functionality in the product without the help of resources, team lead, etc. • Empowers customers to own their own solutions. • Understands partnership software functionality and able to speak to benefits of adoption. • Contributes to enablement resources that empower the entire Customer Success team to scale.