Peak CX in the AI era.
Product Manager, Agentic Forecasting, Workforce Intelligence
Location
United States
Posted
8 days ago
Salary
$150K - $250K / year
Seniority
Mid Level
Job Description
Product Manager, Agentic Forecasting, Workforce Intelligence
Crescendo
• Build automated volume forecasting from operational datasets • Design staffing logic supporting shared associates • Enable dynamic queue balancing across workloads • Connect forecasting to full Crescendo IT stack • Implement forecasting outputs integrating with HR and finance
Job Requirements
- Direct Workforce Management experience
- Experience with WFM systems
- Familiarity with NICE, Verint, Genesys, Calabrio, or Aspect
- Writing code using AI developer tools
- Prototyping forecasting workflows
- Strong technical product management background
Benefits
- Competitive pay
- Remote work with focus and flexibility
- Professional development opportunities
- Endless career growth
- People-first, values-driven organization
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