Role Description The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote. This position reports to Lead, Call Centre. Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication scripts to meet call volume, service level and booking targets. - Identify client needs to ensure a smooth client experience. - Problem solve client concerns in a respective and helpful manner. - Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. General - Effectively communicate with all team members. - Strong phone and verbal communication skills along with active listening. - Client focused and adaptable to different personality types. - Understand the principles of proper medical record keeping and uphold the necessary standard. - Deal tactfully and respectfully with all difficult situations that arise. - Always maintain patient confidentiality. - Show respect, empathy, and kindness to all clients and colleagues. Qualifications - High school diploma is required. - Ability to communicate effectively in French and English will be an asset. - Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. - Excellent verbal and written communication skills is a must. - Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). - Individuals must be able to work effectively without supervision. - Strong problem-solving capability and ability to manage time effectively. - Ability to connect with people in a genuine, friendly and compassionate manner. Requirements - Must be able to work remotely with access to a quiet space during working hours and reliable internet.

Role Description Are you a people-oriented professional who enjoys organization, communication, and delivering outstanding support? We are currently seeking enthusiastic individuals to join our remote team as a Client Services Coordinator. In this position, you'll play an important role in assisting clients with travel-related needs, coordinating service requests, and helping ensure a seamless experience from the initial inquiry through final travel preparations. This opportunity offers flexibility, professional development, and the ability to work remotely while building valuable customer service and coordination skills. No previous travel experience is required. We provide all necessary training, resources, and ongoing guidance. - Assist clients with travel arrangements, vacation packages, cruises, accommodations, and related services - Gather and organize information needed to support travel planning and reservation requests - Research available travel products, destinations, and supplier offerings using approved company tools - Review booking information and confirmations to help maintain accuracy and completeness - Respond to client inquiries with professionalism and attention to detail - Coordinate schedule adjustments, reservation updates, and special requests as needed - Maintain organized records of customer interactions, travel plans, and documentation - Participate in virtual workshops, training sessions, and team collaboration activities Qualifications - Strong communication and interpersonal skills - Excellent organizational abilities and attention to detail - Ability to multitask and prioritize responsibilities effectively - Comfortable using online platforms, email systems, and digital applications - Reliable internet access and basic computer proficiency - Self-starter with the ability to work independently - Positive attitude and commitment to providing exceptional service Requirements - Must be at least 18 years of age - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Fully remote position - Flexible work hours - Comprehensive onboarding program - Ongoing training and development opportunities - Access to travel-related discounts and supplier incentives - Supportive team environment with mentorship available - Advancement opportunities for motivated individuals

Manage financial reporting and ensure accuracy in client data processing. Review account reconciliations and maintain organized financial records while supporting accounting projects and conducting routine audits of transactional data.

• Supports the Correspondent Account Executive covering Southern California, Arizona and Nevada. • Coordinates with Account Executive on completion of specific tasks. • Works with CPE analyst to identify and address client quality trends. • Serves as point of contact for all client escalations. • Provides feedback to CPE and client support regarding lender pipelines.